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Merchant Services Support Jobs (NOW HIRING)

Nicolet National Bank

Merchant Services Associate

WI · On-site

The Merchant Services Associate is responsible for supporting the delivery, onboarding, service, and growth of merchant services. The role partners with Treasury Management, Commercial Banking, and ...

Hilltop Holdings

Merchant Services Representative

Lubbock, TX · On-site

$33K - $38K/yr

Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services. * Communicates in a clear and succinct manner using ...

Huntington

Account Manager- Merchant Services

Columbus, OH · Hybrid

$70K - $140K/yr

Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and ... Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting ...

Hilltop Holdings

Merchant Services Representative

Lubbock, TX · On-site

$32K - $37K/yr

Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services. * Communicates in a clear and succinct manner using ...

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Merchant Services Support information

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How much do merchant services support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for merchant services support in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Merchant Services Support vs Merchant Account Specialist?

AspectMerchant Services SupportMerchant Account Specialist
CredentialsCustomer service skills, industry knowledgeFinancial certifications, sales experience
Work EnvironmentCall centers, client support teamsSales offices, financial institutions
Employer & IndustryPayment processing companies, banksFinancial services, merchant acquiring firms
Search & Comparison IntentSupport roles, customer assistanceSales, account management

Merchant Services Support primarily focuses on assisting clients with payment processing issues and technical support, while Merchant Account Specialists handle the sales and onboarding of new merchant accounts. Both roles require industry knowledge but differ in their core functions and daily tasks.

What cities are hiring for Merchant Services Support jobs?

Cities with the most Merchant Services Support job openings:

What states have the most Merchant Services Support jobs?

States with the most job openings for Merchant Services Support jobs include:

What are popular job titles related to Merchant Services Support jobs?

For Merchant Services Support jobs, the most frequently searched job titles are:

Merchant Services Support

Batesville, AR • On-site

First Community Bank
See more jobs at First Community Bankexternal

Other

Posted 23 days ago

Job description

Merchant Services Support

The Merchant Services Support Specialist is responsible for providing operational, technical, and customer service support for the Bank's Merchant Services program. This position assists merchants with payment processing solutions, point-of-sale equipment, accounting inquiries, PCI compliance, chargeback support, and service issue resolution. The role works closely with Merchant Services Sales, Treasury Management, vendors, and other internal partners to deliver prompt, professional support, strengthen merchant relationships, and help ensure a positive customer experience while maintaining strict confidentiality in all bank matters.

Essential Duties and Responsibilities:

  • Provide responsive service and support to merchants regarding merchant accounts, payment processing, and point-of-sale equipment.
  • Respond to telephone and email inquiries, troubleshoot merchant questions, and follow up in a timely and professional manner.
  • Research and resolve service inquiries related to equipment issues, account questions, processing concerns, and other merchant service needs.
  • Collaborate with Merchant Services Sales, Treasury Management Sales/Support, vendors, and other bank departments to support merchant relationships.
  • Assist merchants with PCI compliance validation and related questions or requirements.
  • Monitor and work "Not Processing" reports to support merchant portfolio retention and identify service opportunities.
  • Assist merchants with the chargeback process, including research, documentation, and resolution support.
  • Assist merchants during the onboarding process.
  • Listen to merchant conversations, identify needs, and communicate potential product or service solutions to Merchant Services Sales.
  • Maintain knowledge of Merchant Services products, platforms, procedures, and vendor support resources.
  • Recognize potential risk factors associated with merchant processing, electronic payments, suspicious activity, and fraud.
  • Research and resolve merchant questions and problems, acting as a liaison between merchants, vendors, and bank divisions when necessary.
  • Provide support for audits, examinations, and internal reviews related to Merchant Services as needed.
  • Promptly and successfully complete all required compliance training as assigned by the Compliance Department.
  • Attend department and company meetings and training sessions, which may occur outside regularly scheduled work hours.
  • Perform other related duties as required or assigned.

Qualifications/Requirements:

  • Six months to one year of demonstrated success in a customer service, banking, payments, or related support role preferred.
  • Strong problem-solving, communication, customer service, and telephone skills.
  • Self-motivated and able to work effectively in a fast-paced environment.
  • Ability to work collaboratively across departments and represent the Bank in a competent, professional manner.
  • Ability to manage multiple priorities with accuracy and attention to detail.
  • Excellent organizational and follow-up skills.
  • Proficient computer skills, including the ability to learn and use banking and merchant services systems.
  • Working knowledge of Microsoft Excel and Word.
  • Ability to sit and/or stand for extended periods.
  • Ability to lift and/or move up to 10 pounds.
  • Reliable transportation required; travel up to 50%, primarily local travel.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. First Community Bank is an EO employer – Veterans /Disabled and other protected classes.

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