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Merchant Technical Support Jobs (NOW HIRING)

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Educate and empower merchants , proactively guiding them on best practices for using Tabs ... What You Bring * 3-5 years in a support, technical support, or customer success role, preferably in ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Educate and empower merchants , proactively guiding them on best practices for using Tabs ... What You Bring * 2-5 years in a support, technical support, or customer success role, preferably in ...

Monitise

Client Tech Support -Remote

$32K - $46K/yr

Resolve merchant technical issues in a high-volume support environment by diagnosing hardware, software, web portal, peripheral, and network-related concerns. * You will help business merchants set ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

... of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new ... technical support calls with customers. · Develops and implements plans to acclimate existing ...

System One

Technical Support Analyst

Merrifield, VA · On-site

Job Title: Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year ... Test and validate returned devices through the return merchandise authorization (RMA) process

System One

Technical Support Analyst

Merrifield, VA · On-site

Job Title: Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year ... Test and validate returned devices through the return merchandise authorization (RMA) process

System One

Technical Support Analyst

Merrifield, VA · On-site

Job Title: Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year ... Test and validate returned devices through the return merchandise authorization (RMA) process

VEHLO

Technical Support Representative

Tulsa, OK · On-site

$18/hr

Provide technical support to merchants through phone, email, chat, text messaging, remote support tools, and our ticketing system * Troubleshoot payment devices, software integrations, network ...

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$26.50/hr

... technical issues, working directly with customers, and supporting mission-critical payment systems ... The successful candidate will serve as the first point of contact for merchants, sales partners ...

360 Payments

Technical Support Representative

Tulsa, OK · On-site

$18/hr

Provide technical support to merchants through phone, email, chat, text messaging, remote support tools, and our ticketing system * Troubleshoot payment devices, software integrations, network ...

Vehlo

Technical Support Representative

Tulsa, OK · On-site

$18/hr

Provide technical support to merchants through phone, email, chat, text messaging, remote support tools, and our ticketing system * Troubleshoot payment devices, software integrations, network ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... and merchant-facing applications. This leader will drive continuous improvement, establish and ...

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... and merchant-facing applications. This leader will drive continuous improvement, establish and ...

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Merchant Technical Support information

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$14

$26

$44

How much do merchant technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for merchant technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Merchant Technical Support specialist?

Merchant Technical Support specialists are professionals who assist businesses (merchants) with technical issues related to payment processing systems, point-of-sale (POS) devices, and e-commerce platforms. They troubleshoot problems, answer questions about software or hardware, and ensure that merchants can accept payments smoothly. These specialists often work for payment processors, banks, or technology companies, and may provide support via phone, email, or live chat. Their goal is to minimize downtime and help merchants resolve technical challenges quickly.

What skills and qualifications are needed to thrive as a Merchant Technical Support specialist?

To thrive as a Merchant Technical Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a good understanding of payment systems, often supported by a background in IT or customer support. Familiarity with POS systems, payment gateways, CRM software, and ticketing platforms is typically required. Outstanding communication skills, patience, and the ability to explain complex issues in simple terms set top performers apart. These skills ensure efficient resolution of merchant issues, high customer satisfaction, and smooth operation of payment processes.

What are common challenges faced by Merchant Technical Support specialists and how can they address them?

Merchant Technical Support professionals often encounter challenges such as troubleshooting diverse payment system issues, managing urgent escalations, and communicating technical solutions to non-technical clients. To address these, it's important to stay up-to-date with payment technologies, develop strong problem-solving skills, and practice clear, empathetic communication. Collaborating closely with engineering and product teams also helps ensure that recurring issues are resolved efficiently and that merchants receive consistent support.

What is the difference between Merchant Technical Support vs Merchant Support Specialist?

AspectMerchant Technical SupportMerchant Support Specialist
Primary FocusTechnical issues, troubleshooting, system integrationCustomer service, account management, general inquiries
Required SkillsTechnical knowledge, troubleshooting, software proficiencyCommunication skills, problem-solving, product knowledge
Work EnvironmentTechnical support centers, online chat, phone supportCustomer service centers, call centers, email support
Common CertificationsIT certifications, technical trainingCustomer service certifications, product training

Merchant Technical Support primarily handles technical issues related to payment systems and integrations, requiring technical skills and certifications. In contrast, Merchant Support Specialists focus on customer service, account management, and general inquiries. Both roles are essential in the merchant services industry but differ in their technical depth and daily responsibilities.

What does a merchant technical support specialist do?

A merchant technical support specialist assists merchants with technical issues related to payment processing, e-commerce platforms, and software integration. They troubleshoot problems, provide guidance on system setup, and ensure smooth transaction operations, often using tools like ticketing systems and knowledge bases.

What cities are hiring for Merchant Technical Support jobs?

Cities with the most Merchant Technical Support job openings:

What states have the most Merchant Technical Support jobs?

States with the most job openings for Merchant Technical Support jobs include:

What are popular job titles related to Merchant Technical Support jobs?

For Merchant Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Merchant Technical Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Representative

Westlake Village, CA • On-site

iPayment | Paysafe
See more jobs at iPayment | Paysafeexternal

Full-time

Posted 8 days ago

Job description

Technical Support Representative

The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.

Key Responsibilities:

  • Problem solving skills while working well under pressure
  • Ability to handle escalated issues
  • Ability to navigate all systems used within the Technical Support Department
  • Representative should have a good working knowledge of the industry
  • Representative must have a good rapport with co-workers and supervisors
  • Must show dependability (good attendance history)
  • Must be able to multi task
  • Must show good phone skills etiquette
  • Must show initiative and display good teamwork
  • Knowledge and understanding of how various POS equipment's functionality and troubleshooting
  • Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
  • Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
  • Provide consistent and accurate information to our merchants and agents
  • Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
  • Must understand and comply with company and department's attendance and punctuality policy and procedure

Technical Requirements:

  • Must have basic knowledge of Windows based programs
  • Must understand and be able to navigate all systems used within the Technical Support Department
  • Must be familiar with download procedures and functions for all supported terminals
  • Must understand how to build and edit a download file
  • Representative should be meeting all current position requirements
  • Must hold an average of 95% or better on all quality Monitors

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