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Merchant Technical Support Jobs in Tennessee (NOW HIRING)

Dave & Buster's, Inc.

Games Support Tech

Nashville, TN · On-site

$36K - $45K/yr

Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's

Games Support Tech

Nashville, TN · On-site

$36K - $45K/yr

Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site

$60 - $80/hr

Maintain accurate, thorough records of all merchant interactions, updates, and resolutions across CRM and internal systems.Collaborate cross-functionally with Technical Support, Implementation ...

VEHLO

Customer Support Specialist

Knoxville, TN · On-site

$17.25 - $23.25/hr

Maintain accurate, thorough records of all merchant interactions, updates, and resolutions across CRM and internal systems. * Collaborate cross-functionally with Technical Support, Implementation ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Maintain accurate, thorough records of all merchant interactions, updates, and resolutions across CRM and internal systems. * Collaborate cross-functionally with Technical Support, Implementation ...

Best Buy

Visual Merchandising Specialist

Nashville, TN · On-site

Must be at least 18 years old * 3 months of demonstrated merchandising, technical or functionality support skills. * Able to safely use small hand tools, light duty power tools and other in-house ...

Best Buy

Visual Merchandising Specialist

Nashville, TN · On-site

Must be at least 18 years old * 3 months of demonstrated merchandising, technical or functionality support skills. * Able to safely use small hand tools, light duty power tools and other in-house ...

WEX

Customer Service Specialist

Nashville, TN · On-site

$16.50 - $21.75/hr

WEX Mobility (Fleet & OTR): Supporting fleet customers, drivers, and merchants with fuel card ... Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile ...

CVS Health

Class A CDL Driver

Knoxville, TN · On-site

Acts as a top-level specialist to deliver technical support for the Distribution area under limited ... merchandise/empty totes from stores to the distribution center. Enjoy the ability to be home ...

CVS Health

Class A CDL Driver

Knoxville, TN · On-site

Acts as a top-level specialist to deliver technical support for the Distribution area under limited ... merchandise/empty totes from stores to the distribution center. Enjoy the ability to be home ...

Dave & Buster's

Games Support Technician

Bristol, TN · On-site

Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

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Merchant Technical Support information

What is a Merchant Technical Support specialist?

Merchant Technical Support specialists are professionals who assist businesses (merchants) with technical issues related to payment processing systems, point-of-sale (POS) devices, and e-commerce platforms. They troubleshoot problems, answer questions about software or hardware, and ensure that merchants can accept payments smoothly. These specialists often work for payment processors, banks, or technology companies, and may provide support via phone, email, or live chat. Their goal is to minimize downtime and help merchants resolve technical challenges quickly.

What skills and qualifications are needed to thrive as a Merchant Technical Support specialist?

To thrive as a Merchant Technical Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a good understanding of payment systems, often supported by a background in IT or customer support. Familiarity with POS systems, payment gateways, CRM software, and ticketing platforms is typically required. Outstanding communication skills, patience, and the ability to explain complex issues in simple terms set top performers apart. These skills ensure efficient resolution of merchant issues, high customer satisfaction, and smooth operation of payment processes.

What are common challenges faced by Merchant Technical Support specialists and how can they address them?

Merchant Technical Support professionals often encounter challenges such as troubleshooting diverse payment system issues, managing urgent escalations, and communicating technical solutions to non-technical clients. To address these, it's important to stay up-to-date with payment technologies, develop strong problem-solving skills, and practice clear, empathetic communication. Collaborating closely with engineering and product teams also helps ensure that recurring issues are resolved efficiently and that merchants receive consistent support.

What is the difference between Merchant Technical Support vs Merchant Support Specialist?

AspectMerchant Technical SupportMerchant Support Specialist
Primary FocusTechnical issues, troubleshooting, system integrationCustomer service, account management, general inquiries
Required SkillsTechnical knowledge, troubleshooting, software proficiencyCommunication skills, problem-solving, product knowledge
Work EnvironmentTechnical support centers, online chat, phone supportCustomer service centers, call centers, email support
Common CertificationsIT certifications, technical trainingCustomer service certifications, product training

Merchant Technical Support primarily handles technical issues related to payment systems and integrations, requiring technical skills and certifications. In contrast, Merchant Support Specialists focus on customer service, account management, and general inquiries. Both roles are essential in the merchant services industry but differ in their technical depth and daily responsibilities.

What does a merchant technical support specialist do?

A merchant technical support specialist assists merchants with technical issues related to payment processing, e-commerce platforms, and software integration. They troubleshoot problems, provide guidance on system setup, and ensure smooth transaction operations, often using tools like ticketing systems and knowledge bases.

What cities in Tennessee are hiring for Merchant Technical Support jobs?

Cities in Tennessee with the most Merchant Technical Support job openings:

Infographic showing various Merchant Technical Support job openings in Tennessee as of June 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution.

Games Support Tech

Nashville, TN • On-site

Dave & Buster's, Inc.
Amusement, Gambling, and Recreation • 10K+ employees
Learn more about Dave & Buster's, Inc.external

$36K - $45K/yr

Part-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Dave & Buster's rating

5.7

Company rating: 5.7 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

53rd of 89 rated restaurants

Job description

Job Description:
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
  • Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
  • Assists Guests by repairing and maintaining amusements equipment in a timely manner.
  • Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
  • Assists the Guest with all requests and answers questions as needed and makes recommendations.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Conducts merchandise inventory during and after shift, if applicable.
  • Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
  • Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
  • Properly positions and set up displays to increase Guest traffic and promote sales.
  • Assists in daily maintenance and organization of tech room and storage areas.
  • Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
  • Assists with general store maintenance as directed by management.
  • Assists other Team Members as needed.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
  • Technical and/or electrical skills preferred, but not required.
  • Must demonstrate ability to clearly communicate with Guests and other Team Members.
  • Must be at least 18 years of age.

Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
  • Work days, nights, and/or weekends as required.
  • Work off an extension ladder.
  • Work in noisy, fast paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
7.25
19
We are an equal opportunity employer and participate in E-Verify in states where required.

What Dave & Buster's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dave & Buster's logo

About Dave & Buster's

Sourced by ZipRecruiter

Dave & Buster's, based in Coppell, Texas, US, is a nationally renowned entity in the hospitality and events industry with a primary focus on providing a unique entertainment and dining experience. The company's official website is daveandbusters.com. They offer a wide array of products and services ranging from video arcade games and billiard tables to an extensive food and beverage menu. Founded in the 1980s, by David Corriveau and James "Buster" Corley, Dave & Buster's initially started as two separate establishments, a bar and an arcade, that eventually merged into one fun-filled entity

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Coppell, TX, US

Year founded

1982

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