ZipRecruiter

Log In

1

Merchant Technical Support Jobs in Tennessee (NOW HIRING)

Tractor Supply Company

Merchandiser, Digital

Brentwood, TN · On-site

$16 - $19/hr

Collaborate with Merchants and Marketing to support strategies for all online marketing channels to ... technical terms to a variety of audiences. • Strong understanding and passion for websites, UI ...

Tractor Supply Company

Merchandiser, Digital

Brentwood, TN

$16 - $19/hr

Collaborate with Merchants and Marketing to support strategies for all online marketing channels to ... Skilled in researching, reviewing and communicating results in non-technical terms to a variety of ...

Biltmore Company

$21.06/hr

The Assistant Merchandiser is responsible for supporting the Retail Merchandising team with all ... technical data in suppliers' proposals; negotiation and mathematical skills; knowledge of supply ...

Mars, Incorporated

Digital Merchandiser - Chewy

Franklin, TN · On-site

$16.75 - $19.75/hr

Have strong functional/technical understanding of eCommerce fundamentals * Understand core business ... Flexibility is a key enabler-empowering associates to make choices that support both business ...

Mars

Digital Merchandiser - Chewy

Franklin, TN · On-site +1

$16.75 - $19.75/hr

Have strong functional/technical understanding of eCommerce fundamentals * Understand core business ... Flexibility is a key enabler-empowering associates to make choices that support both business ...

previous pagenext page

Showing results 21-40

All JobsMerchant Technical Support JobsMerchant Technical Support Jobs in Tennessee

Merchant Technical Support information

What is a Merchant Technical Support specialist?

Merchant Technical Support specialists are professionals who assist businesses (merchants) with technical issues related to payment processing systems, point-of-sale (POS) devices, and e-commerce platforms. They troubleshoot problems, answer questions about software or hardware, and ensure that merchants can accept payments smoothly. These specialists often work for payment processors, banks, or technology companies, and may provide support via phone, email, or live chat. Their goal is to minimize downtime and help merchants resolve technical challenges quickly.

What skills and qualifications are needed to thrive as a Merchant Technical Support specialist?

To thrive as a Merchant Technical Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a good understanding of payment systems, often supported by a background in IT or customer support. Familiarity with POS systems, payment gateways, CRM software, and ticketing platforms is typically required. Outstanding communication skills, patience, and the ability to explain complex issues in simple terms set top performers apart. These skills ensure efficient resolution of merchant issues, high customer satisfaction, and smooth operation of payment processes.

What are common challenges faced by Merchant Technical Support specialists and how can they address them?

Merchant Technical Support professionals often encounter challenges such as troubleshooting diverse payment system issues, managing urgent escalations, and communicating technical solutions to non-technical clients. To address these, it's important to stay up-to-date with payment technologies, develop strong problem-solving skills, and practice clear, empathetic communication. Collaborating closely with engineering and product teams also helps ensure that recurring issues are resolved efficiently and that merchants receive consistent support.

What is the difference between Merchant Technical Support vs Merchant Support Specialist?

AspectMerchant Technical SupportMerchant Support Specialist
Primary FocusTechnical issues, troubleshooting, system integrationCustomer service, account management, general inquiries
Required SkillsTechnical knowledge, troubleshooting, software proficiencyCommunication skills, problem-solving, product knowledge
Work EnvironmentTechnical support centers, online chat, phone supportCustomer service centers, call centers, email support
Common CertificationsIT certifications, technical trainingCustomer service certifications, product training

Merchant Technical Support primarily handles technical issues related to payment systems and integrations, requiring technical skills and certifications. In contrast, Merchant Support Specialists focus on customer service, account management, and general inquiries. Both roles are essential in the merchant services industry but differ in their technical depth and daily responsibilities.

What does a merchant technical support specialist do?

A merchant technical support specialist assists merchants with technical issues related to payment processing, e-commerce platforms, and software integration. They troubleshoot problems, provide guidance on system setup, and ensure smooth transaction operations, often using tools like ticketing systems and knowledge bases.

What cities in Tennessee are hiring for Merchant Technical Support jobs?

Cities in Tennessee with the most Merchant Technical Support job openings:

Infographic showing various Merchant Technical Support job openings in Tennessee as of June 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution.

Telecom Client Technician

Whiteville, TN • On-site

ViaPath Technologies
Telecommunications • 1 - 5K employees
Learn more about ViaPath Technologiesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Overview
ViaPath is looking for a Telecommunications Site Technician 4 (Site Administration Technician 4) to join our Field Services team. Under the direction of the Field Service Manager but working largely independently without and/or with limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.
This position will be based at the customer site in Whiteville, TN with travel to additional client sites.
Responsibilities
  • Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrating "Service Excellence"
  • Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
  • Prioritizing and planning of assigned service calls
  • Communicating updates associated with assigned service calls
  • Escalating problems when appropriate
  • Interacting in a professional manner with customers to foster positive relationships
  • Point of contact for FACILITY staff for any issues regarding customer account
  • Replacing telephony hardware and network components, basic maintenance practices
  • Pulling cable, mounting network devices, installing telephony hardware
  • Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions
  • Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures
  • Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
  • Handle special projects as assigned by Field Service Manager
  • Scheduled and/or unscheduled overtime work and callouts are to be expected
  • Energize and foster an effective and impactful team environment
  • Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
  • Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
  • Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications
  • A High School Diploma or general education degree (GED) is required
  • 4+ years' experience involving technology troubleshooting, repairs and/or other relevant technical experience.
  • Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to use wiring and cabling diagnostic tools such as but not limited to Link Runners, Fluke Test Equipment, Wi-Fi Hounds, etc.
  • Proven proficiency in Windows OS, MS Office, and other software programs that may be required
  • Proven proficiency with telephony and networking, inclusive of copper, CAT 5/6, and fiber optic wiring
  • Experience of wiring color code and fabrication of data cabling
  • Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
  • Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
  • The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times
  • Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hour callouts

Additional Information
ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.
Benefits Overview
ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:
  • Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
  • Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
  • Flexible Time Off (FTO) - Including vacation and sick time
  • Company Holidays
  • Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
  • Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
  • Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
  • Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.

Apply