ZipRecruiter

Log In

1

Merchant Technical Support Jobs in Tennessee (NOW HIRING)

Menasha Corporation

Maintenance Lead

Memphis, TN · On-site

Interacts with key stakeholders to provide technical support and/or resolve equipment reliability ... merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business ...

AutoZone

Continuous Improvement Manager

Memphis, TN · On-site

$91K - $123K/yr

Drive cultural change that supports the technical implementation of Lean. Trains suppliers in Lean ... Acts as manufacturing and quality consultant for Merchandising department and assists in ...

AutoZone

Continuous Improvement Manager

Memphis, TN · On-site

$91K - $123K/yr

Drive cultural change that supports the technical implementation of Lean. Trains suppliers in Lean ... Acts as manufacturing and quality consultant for Merchandising department and assists in ...

Menasha Corporation

Maintenance Lead

Memphis, TN · On-site

Interactswith key stakeholders to provide technical support and/or resolve equipment reliability ... merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business ...

Panasonic

Service Technician - Lead Professional

Memphis, TN · On-site

$45K - $59K/yr

Coordinate technical support, guidance, and training to service technicians. * Strong skills for ... merchandisers. * Enough system knowledge to match customer needs with potential sales opportunities ...

previous page

Showing results 41-60

All JobsMerchant Technical Support JobsMerchant Technical Support Jobs in Tennessee

Merchant Technical Support information

What is a Merchant Technical Support specialist?

Merchant Technical Support specialists are professionals who assist businesses (merchants) with technical issues related to payment processing systems, point-of-sale (POS) devices, and e-commerce platforms. They troubleshoot problems, answer questions about software or hardware, and ensure that merchants can accept payments smoothly. These specialists often work for payment processors, banks, or technology companies, and may provide support via phone, email, or live chat. Their goal is to minimize downtime and help merchants resolve technical challenges quickly.

What skills and qualifications are needed to thrive as a Merchant Technical Support specialist?

To thrive as a Merchant Technical Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a good understanding of payment systems, often supported by a background in IT or customer support. Familiarity with POS systems, payment gateways, CRM software, and ticketing platforms is typically required. Outstanding communication skills, patience, and the ability to explain complex issues in simple terms set top performers apart. These skills ensure efficient resolution of merchant issues, high customer satisfaction, and smooth operation of payment processes.

What are common challenges faced by Merchant Technical Support specialists and how can they address them?

Merchant Technical Support professionals often encounter challenges such as troubleshooting diverse payment system issues, managing urgent escalations, and communicating technical solutions to non-technical clients. To address these, it's important to stay up-to-date with payment technologies, develop strong problem-solving skills, and practice clear, empathetic communication. Collaborating closely with engineering and product teams also helps ensure that recurring issues are resolved efficiently and that merchants receive consistent support.

What is the difference between Merchant Technical Support vs Merchant Support Specialist?

AspectMerchant Technical SupportMerchant Support Specialist
Primary FocusTechnical issues, troubleshooting, system integrationCustomer service, account management, general inquiries
Required SkillsTechnical knowledge, troubleshooting, software proficiencyCommunication skills, problem-solving, product knowledge
Work EnvironmentTechnical support centers, online chat, phone supportCustomer service centers, call centers, email support
Common CertificationsIT certifications, technical trainingCustomer service certifications, product training

Merchant Technical Support primarily handles technical issues related to payment systems and integrations, requiring technical skills and certifications. In contrast, Merchant Support Specialists focus on customer service, account management, and general inquiries. Both roles are essential in the merchant services industry but differ in their technical depth and daily responsibilities.

What does a merchant technical support specialist do?

A merchant technical support specialist assists merchants with technical issues related to payment processing, e-commerce platforms, and software integration. They troubleshoot problems, provide guidance on system setup, and ensure smooth transaction operations, often using tools like ticketing systems and knowledge bases.

What cities in Tennessee are hiring for Merchant Technical Support jobs?

Cities in Tennessee with the most Merchant Technical Support job openings:

Infographic showing various Merchant Technical Support job openings in Tennessee as of June 2026, with employment types broken down into 100% Full Time. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution.

Merchant Mariner Course Evaluator (Deck)

Memphis, TN • On-site

United States Coast Guard - ABILITY Job Fair
See more jobs at United States Coast Guard - ABILITY Job Fairexternal

$89K/yr

Full-time

Re-posted 10 days ago

Job description

This vacancy is for a GS-2101-12, Merchant Mariner Course Evaluator (Deck) located in the Department of Homeland Security, U.S. Coast Guard, NMC MARINER COURSE APPROVALS BRANCH.
Qualifications:

To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis:

  • Demonstrating serving aboard a vessel or directly supporting afloat operations, applying knowledge of shipboard operations, marine navigation, and the roles responsibilities of vessel personnel to perform assigned duties;
  • Drafting professional correspondence and preparing technical materials tailored to the maritime industry; AND
  • Interpreting and applying international and U.S. laws, regulations, and policies.
NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
NOTE: Education cannot be substituted for experience at this grade level.
Selective Placement Factor(s) must be met in order to receive further consideration. You will be given the opportunity to address these when you apply on-line: Applicant must hold or have held a U.S. Merchant Mariner credential in the grade of 2nd Mate, Any Gross Tons (AGT) or higher or Master 1600 tons any waters or higher or military equivalent DWO 1600 GRT or higher.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Education:This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.
Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution. Once selected & prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the U.S. (see FOREIGN EDUCATION below).
College Transcript: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration. Transcripts should be legible and detailed, showing course number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours, and grade earned. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. To receive this credit, you must submit evidence of equivalency as provided by a credentialling evaluation service. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here
Only experience and education obtained by the closing date of this announcement will be considered.

Student Loan - Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.

Employment Type: OTHER

Apply