Merchant Technical Support Jobs in Iowa (NOW HIRING)

Job Title: Systems Support Intern

Location: West Des Moines, IA

Terms: 12 weeks, full-time, flexible 37.5 hours/week, in-office

Pay: $23/hour

Start Date: Monday, May 24, 2027 (flexible)

End Date: Friday, August 13, 2027 (flexible)

Are you someone who enjoys solving inefficiencies, cleaning up digital clutter, and building smarter systems? Join Merchants Bonding Company as a Systems Support Intern and play a key role in helping departments across the company transition to a modern Microsoft environment. This is an excellent opportunity for students looking to gain hands-on experience in tech — especially those in the early stages of their college career who want to build real-world skills and work across teams in a collaborative, growth-oriented environment.

About Us

At Merchants Bonding, we have a positive and collaborative environment where your ideas are valued, and your growth is prioritized. We work hard to deliver first-class experiences in all our relationships. Our commitment to innovation and building trust secured our spot among the top 10 surety companies in the country. Surety bonds are a vital part of industries like insurance, finance, and construction, where reliable business transactions are essential to protect all parties involved.

Curious to learn more? Visit our website and social media to explore the perks and opportunities at Merchants.

The Internship Experience

Our internship program is truly a reflection of our overall culture. We value inclusivity and exploring new ideas, which results in a program that embraces fresh perspectives! The internship experience offers a blend of cross-departmental learning, community service projects, and opportunities for building connections through social and educational events. You’ll engage in impactful business projects, working closely with your peers and industry professionals to gain invaluable real-world experience. Embrace the chance to grow professionally and personally in a vibrant, supportive environment! 

What you’ll do:

• Help teams adopt new processes and improve day-to-day use of Microsoft 365 tools.
• Build or enhance workflows using tools like Power Automate and Microsoft Forms.
• Work directly with departments to review and restructure digital file systems in Microsoft tools like OneDrive.
• Audit existing documents and identify opportunities for simplification, consolidation, or clean-up.
• Create templates, guides, and documentation for department-level use.
• Collaborate with IT and end users to support process improvements and ensure a smooth transition.

Competencies you’ll use:

• Time Management: Prioritize, plan, and follow through on tasks while supporting multiple departments.
• Communication: Clearly explain technical concepts to non-technical users in a helpful and approachable way.  
• Technology: Use Microsoft 365 tools to support digital organization, automation, and troubleshooting.
• Critical Thinking: Analyze digital systems and suggest practical, scalable improvements.
• Career & Self-Development: Take ownership of learning and apply new knowledge to real-world systems and processes.
• Professionalism: Show integrity, respect, and accountabili9ty in all workplace interactions.

What sets you apart:

• Strong Academic Performance and Relevant Coursework: A demonstrated commitment to excellence through your academic achievements, with relevant coursework such as Information Systems, Database Management, Systems Analysis & Design, etc.
• Technical Skills: Exposure to or experience working with Microsoft 365 tools.
• Previous Work Experience: Any work experience- whether in a technical, customer service, or academic setting – that highlights your ability to manage task, solve problems, and contribute to team goals.
• Leadership and Initiative: Evidence of stepping up to improve a system, organizing digital materials, leading a project, or helping a team adopt a new tool or process.
• Professional Development: Participation in certifications, tech clubs, or self-driven learning that shows curiosity and commitment to growth in technology or process improvement.
• Collaboration and Communication: Experience working with cross-functional teams or communicating technical ideas to non-technical users – showing you can bridge the gap between people and systems effectively.

Take the first step in your career journey—send your resume to jobs@merchantsbonding.com or visit our careers page at www.merchantsbonding.com.