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Merchant Technical Support Jobs in Atlanta, GA (NOW HIRING)

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point. You will be responsible for day-to-day management of our ...

Global-E

Technical Support Team Lead

Atlanta, GA · On-site

This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point. You will be responsible for day-to-day management of our ...

Illumia, LLC

Technical Account Manager

Alpharetta, GA · On-site

Analyzing support trends and customer usage patterns to identify optimization opportunities for ... Knowledge of retail system optimization and advanced merchant training programs * Familiarity with ...

Monitise

Technical Account Manager

Alpharetta, GA · On-site

We connect financial institutions, corporations, merchants, and consumers to one another millions ... Experience supporting core banking or digital banking platforms in a software-as-a-service ...

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All JobsMerchant Technical Support JobsMerchant Technical Support Jobs in Atlanta, GA

Merchant Technical Support information

See Atlanta, GA salary details

$13

$25

$42

How much do merchant technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for merchant technical support in Atlanta, GA is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.26 per hour, depending on experience, location, and employer.

What is a Merchant Technical Support specialist?

Merchant Technical Support specialists are professionals who assist businesses (merchants) with technical issues related to payment processing systems, point-of-sale (POS) devices, and e-commerce platforms. They troubleshoot problems, answer questions about software or hardware, and ensure that merchants can accept payments smoothly. These specialists often work for payment processors, banks, or technology companies, and may provide support via phone, email, or live chat. Their goal is to minimize downtime and help merchants resolve technical challenges quickly.

What skills and qualifications are needed to thrive as a Merchant Technical Support specialist?

To thrive as a Merchant Technical Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a good understanding of payment systems, often supported by a background in IT or customer support. Familiarity with POS systems, payment gateways, CRM software, and ticketing platforms is typically required. Outstanding communication skills, patience, and the ability to explain complex issues in simple terms set top performers apart. These skills ensure efficient resolution of merchant issues, high customer satisfaction, and smooth operation of payment processes.

What are common challenges faced by Merchant Technical Support specialists and how can they address them?

Merchant Technical Support professionals often encounter challenges such as troubleshooting diverse payment system issues, managing urgent escalations, and communicating technical solutions to non-technical clients. To address these, it's important to stay up-to-date with payment technologies, develop strong problem-solving skills, and practice clear, empathetic communication. Collaborating closely with engineering and product teams also helps ensure that recurring issues are resolved efficiently and that merchants receive consistent support.

What is the difference between Merchant Technical Support vs Merchant Support Specialist?

AspectMerchant Technical SupportMerchant Support Specialist
Primary FocusTechnical issues, troubleshooting, system integrationCustomer service, account management, general inquiries
Required SkillsTechnical knowledge, troubleshooting, software proficiencyCommunication skills, problem-solving, product knowledge
Work EnvironmentTechnical support centers, online chat, phone supportCustomer service centers, call centers, email support
Common CertificationsIT certifications, technical trainingCustomer service certifications, product training

Merchant Technical Support primarily handles technical issues related to payment systems and integrations, requiring technical skills and certifications. In contrast, Merchant Support Specialists focus on customer service, account management, and general inquiries. Both roles are essential in the merchant services industry but differ in their technical depth and daily responsibilities.

What does a merchant technical support specialist do?

A merchant technical support specialist assists merchants with technical issues related to payment processing, e-commerce platforms, and software integration. They troubleshoot problems, provide guidance on system setup, and ensure smooth transaction operations, often using tools like ticketing systems and knowledge bases.

What cities near Atlanta, GA are hiring for Merchant Technical Support jobs?

Cities near Atlanta, GA with the most Merchant Technical Support job openings:

Infographic showing various Merchant Technical Support job openings in Atlanta, GA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $52,102 per year, or $25 per hour.

Technical Support Team Lead

Atlanta, GA • On-site

Global-e Online Ltd.
See more jobs at Global-e Online Ltd.external

$100 - $125/hr

Other

Posted 7 days ago

Key responsibilities

  • Manage the application support engineers, providing line management, mentoring and engagement.

  • Ensure ticket queues are managed effectively across Zendesk and JIRA, and handle escalations requiring immediate attention.

  • Work collaboratively with other departments and present team performance reports.

Job description

Technical Support Team Lead
  • Professional Services
  • United States, Atlanta, GA

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.

We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e’s merchants, as well as being an internal technical focal point.

You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.

Responsibilities
  • Manage the application support engineers, providing line management, mentoring and engagement.
  • Establish work procedures and policies according to department standards.
  • Set, monitor, and manage team targets to ensure KPI and SLA achievement.
  • Ensure ticket queues are managed effectively across Zendesk and JIRA.
  • Raise support-related concerns, issues, and improvement feedback to management.
  • Promote self-service plans to reduce inbound ticket volume.
  • Provide technical support to customers and serve as an escalation point both internally and externally.
  • Handle any escalations that require immediate attention from management.
  • Work collaboratively and cross-functionally with other departments.
  • Present team performance reports and conduct team member performance evaluations.
  • Maximize productivity and ensure the team is highly motivated.
Requirements
  • 3+ years of experience in an Application Support Lead/Managerial role.
  • Experience in people management and technical direction.
  • Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.
  • Experience in providing services to agreed SLA’s/OLA’s.
  • Experience in Problem and Incident Management according to ITIL standards.
  • Ability to work in a fast-paced environment.
  • Experience with managing root cause analysis and incident reports.
  • Excellent interpersonal and communication skills.
  • Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.
  • Prior development experience or previous experience in an eCommerce environment is a strong advantage.

This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life

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