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Merchant Technical Support Jobs (NOW HIRING)

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and ...

Zowta, LLC

Sr. Technical Support Engineer

Austin, TX · On-site

Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce ... merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and ...

Valero

Technical Support Associate I

Amarillo, TX · On-site

... Wholesale Technical Support center. In addition, provides first level response, support, and ... Update and maintain merchant master records using proprietary application and database systems and ...

Global-e

Technical Support Team Lead

Atlanta, GA · On-site +1

This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point. You will be responsible for day-to-day management of our ...

Global-E

Technical Support Team Lead

Atlanta, GA · On-site

This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point. You will be responsible for day-to-day management of our ...

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Merchant Technical Support information

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$14

$26

$44

How much do merchant technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for merchant technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Merchant Technical Support specialist?

Merchant Technical Support specialists are professionals who assist businesses (merchants) with technical issues related to payment processing systems, point-of-sale (POS) devices, and e-commerce platforms. They troubleshoot problems, answer questions about software or hardware, and ensure that merchants can accept payments smoothly. These specialists often work for payment processors, banks, or technology companies, and may provide support via phone, email, or live chat. Their goal is to minimize downtime and help merchants resolve technical challenges quickly.

What skills and qualifications are needed to thrive as a Merchant Technical Support specialist?

To thrive as a Merchant Technical Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a good understanding of payment systems, often supported by a background in IT or customer support. Familiarity with POS systems, payment gateways, CRM software, and ticketing platforms is typically required. Outstanding communication skills, patience, and the ability to explain complex issues in simple terms set top performers apart. These skills ensure efficient resolution of merchant issues, high customer satisfaction, and smooth operation of payment processes.

What are common challenges faced by Merchant Technical Support specialists and how can they address them?

Merchant Technical Support professionals often encounter challenges such as troubleshooting diverse payment system issues, managing urgent escalations, and communicating technical solutions to non-technical clients. To address these, it's important to stay up-to-date with payment technologies, develop strong problem-solving skills, and practice clear, empathetic communication. Collaborating closely with engineering and product teams also helps ensure that recurring issues are resolved efficiently and that merchants receive consistent support.

What is the difference between Merchant Technical Support vs Merchant Support Specialist?

AspectMerchant Technical SupportMerchant Support Specialist
Primary FocusTechnical issues, troubleshooting, system integrationCustomer service, account management, general inquiries
Required SkillsTechnical knowledge, troubleshooting, software proficiencyCommunication skills, problem-solving, product knowledge
Work EnvironmentTechnical support centers, online chat, phone supportCustomer service centers, call centers, email support
Common CertificationsIT certifications, technical trainingCustomer service certifications, product training

Merchant Technical Support primarily handles technical issues related to payment systems and integrations, requiring technical skills and certifications. In contrast, Merchant Support Specialists focus on customer service, account management, and general inquiries. Both roles are essential in the merchant services industry but differ in their technical depth and daily responsibilities.

What does a merchant technical support specialist do?

A merchant technical support specialist assists merchants with technical issues related to payment processing, e-commerce platforms, and software integration. They troubleshoot problems, provide guidance on system setup, and ensure smooth transaction operations, often using tools like ticketing systems and knowledge bases.

What cities are hiring for Merchant Technical Support jobs?

Cities with the most Merchant Technical Support job openings:

What states have the most Merchant Technical Support jobs?

States with the most job openings for Merchant Technical Support jobs include:

What are popular job titles related to Merchant Technical Support jobs?

For Merchant Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Merchant Technical Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Associate I

Amarillo, TX • On-site

Valero Energy
Oil and Gas Extraction • 5 - 10K employees
Learn more about Valero Energyexternal

Full-time

Medical

Posted 21 days ago

Valero rating

5.9

Company rating: 5.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

72nd of 87 rated oil and gas companies

Job description

Description
Provides first level response, support, and resolution for customers, distributors and sites regarding store payment systems and hardware, mobile app functionality, merchant master records, merchant network profiles, and emergency issues. Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Wholesale Technical Support center. In addition, provides first level response, support, and resolution for carriers and distributors in regards to issues and questions related to Valero fuel loading support.
  • Troubleshoot, document, escalate, and resolve first call / first level issues related to customer service, store systems and equipment, and the Valero mobile app, ensuring timely and effective issue resolution.
  • Troubleshoot, document, escalate, and resolve first call / first level carrier loading issues for Valero fuel loading support.
  • Assist in balancing merchant settlement reports as needed. Troubleshoot, document, escalate, and resolve issues related to settlements.
  • Update and maintain merchant master records using proprietary application and database systems and merchant network profiles using third party Merchant Acquirer systems.
  • Act as immediate source of feedback to supervisor and/or manager on problem resolution and trends.
  • Use professional written and verbal communication to answer, resolve/redirect and document all external and internal customer communications.
  • Maintain full documentation of all issues using ticket management software.
  • Take ownership and follow all assigned issues from inception to resolution.
  • Must be available to work rotating shifts, including some weekends, holidays, and night shifts, as part of a group that provides 24/7 support.

This position is hourly nonexempt status, which means you are eligible for overtime pay.
Qualifications
  • High School diploma or GED required.
  • 1 year customer service or call center experience preferred.
  • Experience operating Point of Sale (POS) equipment preferred.
  • Able and willing to work on-site, in-person at the Valero Amarillo location, required.

Position level and salary will be commensurate with qualifications and experience.
Note: Valero's pre-employment process includes successful completion of a background check and hair analysis drug screen.
Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team. For more information, visit Valero.com.
Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.
Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero's market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.

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