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Merchant Services Support Customer Service Jobs

US Bank

Merch Terminal Support CSR

$20 - $24.38/hr

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone ...

Customer Service

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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Benefits We offer a competitive benefits package designed to support your personal and professional ...

Millerknoll

Customer Service Support

San Francisco, CA · On-site

$26 - $29/hr

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Career Advancement Group

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$17.50 - $22.25/hr

We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to ...

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Merchant Services Support Customer Service information

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How much do merchant services support customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for merchant services support customer service in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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For Merchant Services Support Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Merchant Services Support Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support - Merchant Services

Commerce, CA • On-site

Source One Payment Solutions Inc
11 - 50 employees
Learn more about Source One Payment Solutions Incexternal

$12 - $17/hr

Other

Re-posted 5 days ago

Job description

JOB HOURS: Monday - Friday 9am - 5pm

JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040

JOB OVERVIEW

Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states.

JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support.

RESPONSIBILITIES AND DUTIES

  • Provide extraordinary client service to merchants via inbound phone calls, email or chat.
  • Provide extraordinary service and sales support to agents and partners.
  • Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
  • Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
  • Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants.
  • Thoroughly describe and document work using call ticketing systems.
  • Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts.
  • Ongoing on the spot training and updates for Business Consultants.
  • Assisting with the installation of equipment and services for merchants

SKILLS NEEDED

  • Customer service experience required.
  • Prior experience in call center, financial industry or ecommerce environments is preferred.
  • Confirmed commitment to quality and customer service.
  • Strong customer service skills and follow-thru skills.
  • Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
  • Punctual, regular and consistent attendance.
  • Bi-lingual (Spanish) is a plus but not required.
  • Computer Skills, including Microsoft Office and Outlook.
  • Proven prior CRM or database experience is preferred.
  • 2+ years Customer Service/Technical Support experience preferred, but not required.
  • Experience in the banking or credit card processing industry preferred, but not required.

REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or equivalent is required
  • Knowledge of customer service core principles and practices.

Job Type: Full-time

Salary: $12.00 to $17.00 /hour

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