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Merchant Support Supervisor Jobs (NOW HIRING)

We are Canteen.   Job Summary The Route Support Supervisor supports daily Vending and Market ... Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer ...

Job Summary The Route Support Supervisor supports daily Vending and Market operations by ... Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer ...

Job Summary The Route Support Supervisor supports daily Vending and Market operations by ... Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer ...

We are Canteen.   Job Summary The Route Support Supervisor supports daily Vending and Market ... Reinforce expectations for service, merchandising, inventory, scanning, safety, and customer ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

The Risk Supervisor will work closely with Risk leadership, Underwriting, Onboarding, Merchant Support, Finance, Compliance, Product, and external partners to ensure risk items are appropriately ...

New

The Risk Supervisor will work closely with Risk leadership, Underwriting, Onboarding, Merchant Support, Finance, Compliance, Product, and external partners to ensure risk items are appropriately ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Store Customer Support

Las Vegas, NV · On-site

$14.50 - $18.25/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Store Customer Support

Henderson, NV · On-site

$14.25 - $18/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

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Merchant Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do merchant support supervisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for merchant support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a merchant support supervisor do?

A Merchant Support Supervisor oversees a team that provides assistance to merchants, such as businesses or vendors, who use a company’s products or services. Their main responsibilities include managing support staff, resolving escalated merchant issues, ensuring high-quality customer service, and implementing process improvements. They also train team members, monitor performance metrics, and act as a point of contact between merchants and other departments within the organization. This role is vital for maintaining strong relationships with merchants and ensuring their satisfaction.

What are the key skills and qualifications needed to thrive as a merchant support supervisor?

To thrive as a Merchant Support Supervisor, you need strong leadership abilities, knowledge of customer service best practices, and experience in payment processing or e-commerce environments, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, payment gateways, and support ticketing tools is typically required, and certifications in customer service management can be beneficial. Outstanding problem-solving skills, communication, and the ability to motivate and coach a team are crucial soft skills for this role. These skills and qualities are essential for ensuring efficient merchant issue resolution, high team performance, and excellent service delivery in a competitive market.

What are the typical challenges faced by a merchant support supervisor and how can they be addressed?

Merchant Support Supervisors often encounter challenges such as managing high volumes of merchant inquiries, ensuring consistent quality in support responses, and balancing team workload. Addressing these challenges typically involves developing efficient processes, providing ongoing training to team members, and leveraging support technology to streamline case management. Collaboration with other departments, such as product or technical teams, is also essential to resolve complex issues and keep the support team updated on new features or policies. Effective communication and fostering a positive team culture are key to maintaining high morale and service standards.

What is the difference between Merchant Support Supervisor vs Merchant Support Specialist?

AspectMerchant Support SupervisorMerchant Support Specialist
CredentialsTypically requires experience in customer support and leadership skillsUsually requires customer service experience and basic industry knowledge
Work EnvironmentSupervises support teams, manages escalations, and oversees daily operationsHandles customer inquiries, resolves issues, and provides support directly to merchants
Employer & Industry UsageCommon in payment processing, e-commerce, and financial services companiesFound in similar industries, often as frontline support roles

The Merchant Support Supervisor oversees support teams and manages operations, while the Merchant Support Specialist focuses on direct merchant assistance. Both roles are vital in customer support but differ in responsibility level and scope.

How much does a merchant support supervisor get paid?

The average salary for a merchant support supervisor typically ranges from $50,000 to $70,000 per year, depending on experience, location, and company size. Compensation may also include bonuses and benefits, and strong communication and problem-solving skills are often required for the role.

What cities are hiring for Merchant Support Supervisor jobs?

Cities with the most Merchant Support Supervisor job openings:

What states have the most Merchant Support Supervisor jobs?

States with the most job openings for Merchant Support Supervisor jobs include:

What are popular job titles related to Merchant Support Supervisor jobs?

For Merchant Support Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Merchant Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Service Support Supervisor - Full Time

Milpitas, CA • On-site

AlixaRx
Health Care and Social Assistance • 51 - 200 employees

Part-time

Re-posted 6 hours ago


AlixaRx rating

7.1

Company rating: 7.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz


Job description

Company Description

Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.

Job Description
The Service Support Supervisor is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Supervisor  is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Supervisor with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Supervisor is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. Must have day, evening and weekend availability to work.
APPLY AT: www.shos.com JOB ID: 1264237
Qualifications

Education: HS graduate or equivalent
1-2 years retail/warehouse supervisory experience
Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
Strong drive for results
Action oriented
Strong execution skills
Courageous leadership skills
Ability to manage multiple priorities simultaneously
Knowledge of store and retail operations
Excellent communication skills
Ability to pay attention to detail
Computer literacy

APPLY AT: www.shos.com JOB ID: 1264237

Additional Information

All your information will be kept confidential according to EEO guidelines

Apply online to be considered:  www.shos.com and Req ID 1264237


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About AlixaRx

Sourced by ZipRecruiter

AlixaRx is one of the most innovative pharmaceutical companies in the nation. Being part of our team means that you are dedicated, passionate, a problem solver, and committed to care. Your expertise will be valued and supported as we create patient-centered approaches to improve health outcomes and make health and patient care a more sustainable and innovative space for all. By combining leading-edge technology with top clinical and operational talent, AlixaRx is set apart from others in the field. With exceptional talent comes exceptional results, so be exceptional with us.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Plano, TX, US

Year founded

2011

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