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Merchant Support Supervisor Jobs in Kentucky (NOW HIRING)

Coca-Cola Beverages Florida, LLC

$36K - $45K/yr

As a Coke Florida Sales Merchandising Supervisor, you will supervise and direct the day-to-day ... SM and SM-Relief field training support * Transport, replace, and maintain point of sale ...

Bass Pro Shops

The Assistant Merchant III is a category-specific cross-functional role that supports the ... End results are reviewed by supervisor. Full Time Benefits Summary: * Enjoy discounts on retail ...

Bass Pro Shops

The Assistant Merchant III is a category-specific cross-functional role that supports the ... End results are reviewed by supervisor. Full Time Benefits Summary: * Enjoy discounts on retail ...

Tjx

Full Time Merchandise Supervisor

Bardstown, KY · On-site

$14 - $14.50/hr

Ensures merchandise is properly tagged, hung, secured, and coded * Communicates with the ... Supports and participates in store shrink reduction goals and programs * Promotes safety awareness ...

New

PetSmart Store Support Group, Inc.

The Store Strategy & Operations department leads the way to support all store activities and define ... Supervisory Responsibilities * This is an individual contributor role with no direct supervisory ...

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Merchant Support Supervisor information

What does a merchant support supervisor do?

A Merchant Support Supervisor oversees a team that provides assistance to merchants, such as businesses or vendors, who use a company’s products or services. Their main responsibilities include managing support staff, resolving escalated merchant issues, ensuring high-quality customer service, and implementing process improvements. They also train team members, monitor performance metrics, and act as a point of contact between merchants and other departments within the organization. This role is vital for maintaining strong relationships with merchants and ensuring their satisfaction.

What are the key skills and qualifications needed to thrive as a merchant support supervisor?

To thrive as a Merchant Support Supervisor, you need strong leadership abilities, knowledge of customer service best practices, and experience in payment processing or e-commerce environments, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, payment gateways, and support ticketing tools is typically required, and certifications in customer service management can be beneficial. Outstanding problem-solving skills, communication, and the ability to motivate and coach a team are crucial soft skills for this role. These skills and qualities are essential for ensuring efficient merchant issue resolution, high team performance, and excellent service delivery in a competitive market.

What are the typical challenges faced by a merchant support supervisor and how can they be addressed?

Merchant Support Supervisors often encounter challenges such as managing high volumes of merchant inquiries, ensuring consistent quality in support responses, and balancing team workload. Addressing these challenges typically involves developing efficient processes, providing ongoing training to team members, and leveraging support technology to streamline case management. Collaboration with other departments, such as product or technical teams, is also essential to resolve complex issues and keep the support team updated on new features or policies. Effective communication and fostering a positive team culture are key to maintaining high morale and service standards.

What is the difference between Merchant Support Supervisor vs Merchant Support Specialist?

AspectMerchant Support SupervisorMerchant Support Specialist
CredentialsTypically requires experience in customer support and leadership skillsUsually requires customer service experience and basic industry knowledge
Work EnvironmentSupervises support teams, manages escalations, and oversees daily operationsHandles customer inquiries, resolves issues, and provides support directly to merchants
Employer & Industry UsageCommon in payment processing, e-commerce, and financial services companiesFound in similar industries, often as frontline support roles

The Merchant Support Supervisor oversees support teams and manages operations, while the Merchant Support Specialist focuses on direct merchant assistance. Both roles are vital in customer support but differ in responsibility level and scope.

How much does a merchant support supervisor get paid?

The average salary for a merchant support supervisor typically ranges from $50,000 to $70,000 per year, depending on experience, location, and company size. Compensation may also include bonuses and benefits, and strong communication and problem-solving skills are often required for the role.

What cities in Kentucky are hiring for Merchant Support Supervisor jobs?

Cities in Kentucky with the most Merchant Support Supervisor job openings:

Infographic showing various Merchant Support Supervisor job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Full-Time Store Merchandising Supervisor

Cold Spring, KY • On-site

KOHLS
Retail • 10K+ employees
Learn more about KOHLSexternal

$17.25 - $22/hr

Other

Posted 13 days ago

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,487 frontline employees who took The Breakroom Quiz

Job description

Pay Range: $17.25  - $22.00

About the Role

As Merchandising Supervisor you will be the expert in merchandising and leading associates to deliver excellent customer service through sales floor merchandising, pricing and recovery. You will teach, coach, develop and supervise associates while consistently executing merchandising processes.

What You’ll Do

  • Execute store merchandising standards following visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store in partnership with the Merchandising Manager

  • Maintain a well recovered selling floor where product is displayed in a manner that is clear, easy to understand and compelling to the customer

  • Maintain appropriate levels of product on the sales floor by remerchandising and replenishing as necessary based on sell through and seasonal changes

  • Coach, teach and train merchandising associates to accurately and efficiently execute company merchandising direction to brand standards

  • Execute pricing activities in store, ensuring that price changes, sign changes and ticketing procedures are completed accurately and efficiently

  • Support the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl’s brand standards

  • Support and partner with the Operations team on merchandising incoming product, ensuring efficient execution

All Supervisor roles at Kohl’s are responsible for:

  • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

  • Exercising good judgment; taking appropriate partners as needed

  • Modeling, guiding and providing direction to associates

  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

  • Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

  • Preventing loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

  • Monitoring and adjusting resources as dictated by the business to support customer needs and workload demands when assigned as leader on duty

  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

  • Accomplishing multiple tasks within established timeframes

  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines

  • Maintaining adherence to company safety policies for the safety of all associates and customers 

  • Key holder responsibilities include opening and closing store processes, and providing direction to associates

  • Other responsibilities as assigned

​

What Skills You Have

Required

  • Must be at least 18 years of age or older

  • Strong verbal/written communication and interpersonal skills

  • Flexible availability, including days, nights, weekends, and holidays

Preferred

  • 2 years experience in retail or similar industry

  • Experience supervising teams or associates, including the responsibility for coaching to achieve daily performance goals


Pay Starts At: $17.25

What Kohl's employees say

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