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Merchant Support Supervisor Jobs (NOW HIRING)

Lamps Plus

Store Customer Support

Las Vegas, NV · On-site

$14.25 - $18.25/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Lamps Plus

Store Customer Support

Henderson, NV · On-site

$14 - $17.75/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Lamps Plus

Store Customer Support

Las Vegas, NV

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Lamps Plus

Store Customer Support

Las Vegas, NV · On-site

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Lamps Plus

Store Customer Support

Plano, TX · On-site

$14.25 - $16.25/hr

... of merchandise. · Notifies Store Manager or Support Supervisor of discrepancies or damaged items. · Arranges merchandise on shelves according to style, size and type. · May be required to assist ...

LAMPS PLUS

Store Customer Support

Torrance, CA · On-site

$15.75 - $18/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Lamps Plus

Store Customer Support

Torrance, CA · On-site

$16 - $18.25/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Lamps Plus

Store Customer Support

Plano, TX · On-site

$14.50 - $16.75/hr

... of merchandise. • Notifies Store Manager or Support Supervisor of discrepancies or damaged items. • Arranges merchandise on shelves according to style, size and type. • May be required to ...

LAMPS PLUS

Store Customer Support

Plano, TX · On-site

$14.75 - $16.75/hr

... of merchandise. • Notifies Store Manager or Support Supervisor of discrepancies or damaged items. • Arranges merchandise on shelves according to style, size and type. • May be required to ...

Lamps Plus

Store Customer Support

Plano, TX

$14.25 - $16.25/hr

... of merchandise. · Notifies Store Manager or Support Supervisor of discrepancies or damaged items. · Arranges merchandise on shelves according to style, size and type. · May be required to assist ...

Lamps Plus

Store Customer Support

Torrance, CA

$15.50 - $19.50/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

Lamps Plus

Store Customer Support

Torrance, CA · On-site

$15.50 - $19.50/hr

Notifies Store Manager or Support Supervisor of discrepancies or damaged items. * Arranges merchandise on shelves according to style, size and type. * May be required to assist with tracking of ...

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Merchant Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do merchant support supervisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for merchant support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a merchant support supervisor do?

A Merchant Support Supervisor oversees a team that provides assistance to merchants, such as businesses or vendors, who use a company’s products or services. Their main responsibilities include managing support staff, resolving escalated merchant issues, ensuring high-quality customer service, and implementing process improvements. They also train team members, monitor performance metrics, and act as a point of contact between merchants and other departments within the organization. This role is vital for maintaining strong relationships with merchants and ensuring their satisfaction.

What are the key skills and qualifications needed to thrive as a merchant support supervisor?

To thrive as a Merchant Support Supervisor, you need strong leadership abilities, knowledge of customer service best practices, and experience in payment processing or e-commerce environments, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, payment gateways, and support ticketing tools is typically required, and certifications in customer service management can be beneficial. Outstanding problem-solving skills, communication, and the ability to motivate and coach a team are crucial soft skills for this role. These skills and qualities are essential for ensuring efficient merchant issue resolution, high team performance, and excellent service delivery in a competitive market.

What are the typical challenges faced by a merchant support supervisor and how can they be addressed?

Merchant Support Supervisors often encounter challenges such as managing high volumes of merchant inquiries, ensuring consistent quality in support responses, and balancing team workload. Addressing these challenges typically involves developing efficient processes, providing ongoing training to team members, and leveraging support technology to streamline case management. Collaboration with other departments, such as product or technical teams, is also essential to resolve complex issues and keep the support team updated on new features or policies. Effective communication and fostering a positive team culture are key to maintaining high morale and service standards.

What is the difference between Merchant Support Supervisor vs Merchant Support Specialist?

AspectMerchant Support SupervisorMerchant Support Specialist
CredentialsTypically requires experience in customer support and leadership skillsUsually requires customer service experience and basic industry knowledge
Work EnvironmentSupervises support teams, manages escalations, and oversees daily operationsHandles customer inquiries, resolves issues, and provides support directly to merchants
Employer & Industry UsageCommon in payment processing, e-commerce, and financial services companiesFound in similar industries, often as frontline support roles

The Merchant Support Supervisor oversees support teams and manages operations, while the Merchant Support Specialist focuses on direct merchant assistance. Both roles are vital in customer support but differ in responsibility level and scope.

How much does a merchant support supervisor get paid?

The average salary for a merchant support supervisor typically ranges from $50,000 to $70,000 per year, depending on experience, location, and company size. Compensation may also include bonuses and benefits, and strong communication and problem-solving skills are often required for the role.

What cities are hiring for Merchant Support Supervisor jobs?

Cities with the most Merchant Support Supervisor job openings:

What states have the most Merchant Support Supervisor jobs?

States with the most job openings for Merchant Support Supervisor jobs include:

What are popular job titles related to Merchant Support Supervisor jobs?

For Merchant Support Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Merchant Support Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $67,899 per year, or $32.6 per hour.

Fulfillment Support Supervisor, Full Time - Tysons Corner

Mclean, VA • On-site

Bloomingdale's
Apparel and Accessories Stores • 1 - 5K employees
Learn more about Bloomingdale'sexternal

$18.38 - $29.74/hr

Full-time

Re-posted 15 days ago

Bloomingdale's rating

7.2

Company rating: 7.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

Job description


Our Brand
Bloomingdale's has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years. Ask anyone who works here the secret to our longevity, and you'll hear the same thing: it's unequivocally our people. We listen to them. We respect them. We appreciate them. We welcome and embrace their diversity of background, thought and opinion while having a lot of fun along the way. After a century and a half, we're proud to still be a work in progress, iterating and adapting to a fast-changing landscape, while maintaining core values that put our people first.
What We Can Offer You
  • Performance and Referral bonus opportunities
  • Sales commissions
  • Merchandise discounts
  • An inclusive, challenging, and refreshingly fun work environment
  • Empowerment to perform impactful work with tangible results
  • Employee Assistance Program (mental health and financial literacy resources)
  • Colleague Resource Groups (CRGs), give-back/volunteer opportunities

Job Overview
Join our team if you want to build meaningful relationships and work in a fun, collaborative environment of flawless executers who drive our business forward through energy, effort and good humor. As the Fulfillment Supervisor you are the player/peer-leader who will help direct a shared team of colleagues who are responsible for the completion of daily fulfillment tasks. The supervisor sets high standards and motivates the team to meet objectives that augment the customer's experience by ensuring that all packages are sent out in pristine condition and perform other duties as assigned.
Essential Functions
Build Together
  • Train and lead all colleagues to pick and pack orders, including buy online pickup in store and same day delivery (BOPS & SDD) within established time standards
  • Working side by side with the team, spend 50% of your time as an active member modeling packing behaviors while providing regular feedback to colleagues
  • Allocate 25% of your time to supervising through teaching, prioritization, task management, and allocation of resources
  • Recognize performance above standard and celebrate with the individual and the team
  • Promote an open door to welcome concerns from coworkers from all levels and positions
  • Ensure that all newly hired support colleagues successfully complete all new hire training and orientation and are transitioned into Bloomingdale's culture
  • Partner with other store leaders to ensure successful execution of shared functions and expectations

Make Things Happen
  • Utilize workload projection tools and forecasts daily to plan workload completion in advance, and plan movement of staff to concentrate on the fulfillment velocity
  • Achieve company compliance standards in all fulfillment metrics including Fill Rates, Ship Speed, Ready on Time, and NPS - Packed with thought and care
  • Ensure a clean, well-maintained and safe environment by following all fulfillment processing standards and maintenance of all applicable equipment
  • Embrace and be proficient with technology - is the key instore subject matter expert for all fulfillment related applications, devices, and functions
  • Execute all fulfillment related audit standards
  • Appropriately schedule self and staff to stay within workload hours

Customer First, Always
  • Serve as the key owner and driver of the store NPS question "order packed with thought and care"
  • Spend significantly outsized time in the packing area to both model and oversee behaviors that drive packing quality above all else
  • Ensure that 25% of their time is spent reviewing and auditing outgoing packages to ensure and validate that all orders leaving the store are packed to the highest standard. Redirects team when expectations are not met.
  • Promote sensitivity to diversity and Bloomingdale's commitment to an environment free of hostility, harassment, or discrimination of any kind

Dream Big, Be Bold
  • Actively participate in weekly Workload Planning meeting/Big Day Strategy development
  • Develop collaborative relationships with the store leadership team, understanding and delivering on all store goals and plans
  • Develop training for selling colleagues on key aspects of in-store fulfillment to ensure that the selling population is appropriately picking their store designated proportion of pick

Qualifications and Competencies
  • Candidates with a High School Diploma or equivalent are encouraged to apply
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements
  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs

Bring your creativity, energy, and ideas to the Bloomingdale's team - Apply Today!
This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
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What Bloomingdale's employees say

Pay

Benefits

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About Bloomingdale's

Sourced by ZipRecruiter

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Industry

Apparel and accessories stores

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1861

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