ZipRecruiter

Log In

1

Merchant Support Supervisor Jobs in Tennessee (NOW HIRING)

Ross Stores

Stockroom Area Supervisor

Chattanooga, TN · On-site

They ensure proper merchandise presentation, and maintain a clean work area at all times. Area ... Represents and supports the Company brand at all times. * Maintains a professional appearance, in ...

eCard Systems

Be Seen First

Seasonal Shipping Associate

Brentwood, TN · On-site

$19 - $20/hr

... ongoing merchant support, seamlessly integrating with top POS providers including Toast, Square ... supervisors of inventory shortages. · Keep the warehouse, shipping stations, and storage areas ...

TJX Companies

Retail Merchandise Supervisor

Columbia, TN · On-site

$13 - $13.50/hr

Ensures merchandise is properly tagged, hung, secured, and coded * Communicates with the ... Supports and participates in store shrink reduction goals and programs * Promotes safety awareness ...

Tjx

Retail Merchandise Supervisor

Morristown, TN · On-site

$14 - $14.50/hr

Ensures merchandise is properly tagged, hung, secured, and coded * Communicates with the ... Supports and participates in store shrink reduction goals and programs * Promotes safety awareness ...

next page

Showing results 1-20

All JobsMerchant Support Supervisor JobsMerchant Support Supervisor Jobs in Tennessee

Merchant Support Supervisor information

What does a merchant support supervisor do?

A Merchant Support Supervisor oversees a team that provides assistance to merchants, such as businesses or vendors, who use a company’s products or services. Their main responsibilities include managing support staff, resolving escalated merchant issues, ensuring high-quality customer service, and implementing process improvements. They also train team members, monitor performance metrics, and act as a point of contact between merchants and other departments within the organization. This role is vital for maintaining strong relationships with merchants and ensuring their satisfaction.

What are the key skills and qualifications needed to thrive as a merchant support supervisor?

To thrive as a Merchant Support Supervisor, you need strong leadership abilities, knowledge of customer service best practices, and experience in payment processing or e-commerce environments, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, payment gateways, and support ticketing tools is typically required, and certifications in customer service management can be beneficial. Outstanding problem-solving skills, communication, and the ability to motivate and coach a team are crucial soft skills for this role. These skills and qualities are essential for ensuring efficient merchant issue resolution, high team performance, and excellent service delivery in a competitive market.

What are the typical challenges faced by a merchant support supervisor and how can they be addressed?

Merchant Support Supervisors often encounter challenges such as managing high volumes of merchant inquiries, ensuring consistent quality in support responses, and balancing team workload. Addressing these challenges typically involves developing efficient processes, providing ongoing training to team members, and leveraging support technology to streamline case management. Collaboration with other departments, such as product or technical teams, is also essential to resolve complex issues and keep the support team updated on new features or policies. Effective communication and fostering a positive team culture are key to maintaining high morale and service standards.

What is the difference between Merchant Support Supervisor vs Merchant Support Specialist?

AspectMerchant Support SupervisorMerchant Support Specialist
CredentialsTypically requires experience in customer support and leadership skillsUsually requires customer service experience and basic industry knowledge
Work EnvironmentSupervises support teams, manages escalations, and oversees daily operationsHandles customer inquiries, resolves issues, and provides support directly to merchants
Employer & Industry UsageCommon in payment processing, e-commerce, and financial services companiesFound in similar industries, often as frontline support roles

The Merchant Support Supervisor oversees support teams and manages operations, while the Merchant Support Specialist focuses on direct merchant assistance. Both roles are vital in customer support but differ in responsibility level and scope.

How much does a merchant support supervisor get paid?

The average salary for a merchant support supervisor typically ranges from $50,000 to $70,000 per year, depending on experience, location, and company size. Compensation may also include bonuses and benefits, and strong communication and problem-solving skills are often required for the role.

What cities in Tennessee are hiring for Merchant Support Supervisor jobs?

Cities in Tennessee with the most Merchant Support Supervisor job openings:

Infographic showing various Merchant Support Supervisor job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Field Project Supervisor

Nashville, TN • On-site

OUTFRONT MERCHANDISING SERVICES, LLC
See more jobs at OUTFRONT MERCHANDISING SERVICES, LLCexternal

$24 - $29/hr

Other

Re-posted 8 days ago

Job description

Position Description: Field Project Supervisor (FPS)OutFront Merchandising Services LLC is seeking a Field Project Supervisor (FPS) to lead a team of 5+ Field Project Merchandisers (FPMs) in executing in-store merchandising projects, fixture installations, and planogram resets across multiple retail locations. The FPS ensures projects are completed safely, on schedule, and meet client quality standards. This role involves on-site leadership, hands-on merchandising support, team coordination, problem-solving, and clear communication with management and clients. $24.00 - $29.00 Hourly

Apply