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Merchant Support Team Leader Jobs (NOW HIRING)

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Team Leader

Benton Harbor, MI

... supporting and strengthening the basic philosophies of the company. A team leader must have strong ... A team leader will help the store manager drive sales and profits through merchandising, inventory ...

ffh

Team Leader

Canton, OH · On-site

... supporting and strengthening the basic philosophies of the company. A team leader must have strong ... A team leader will help the store manager drive sales and profits through merchandising, inventory ...

Royal Farms

Team Leader

Salisbury, MD · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

Kinston, NC · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

MD · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

New Bern, NC · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

Baltimore, MD · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

Dagsboro, DE · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

Middle River, MD · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

Felton, DE · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Electro-Methods Inc

Team Leader

South Windsor, CT · On-site

To improve standard work This role ensures that standardized work is followed and continuously improved while supporting the smooth operation of the production line. The Team Leader plays a critical ...

Royal Farms

Team Leader

Gaithersburg, MD · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Royal Farms

Team Leader

Ellendale, DE · On-site

The Team Leader will work in support of the store management team to ensure customer satisfaction ... Maintain and drive high standards and expectations around food quality, food safety, merchandising ...

Family Farm and Home

Team Leader

Meadville, PA · On-site

... supporting and strengthening the basic philosophies of the company. A team leader must have strong ... A team leader will help the store manager drive sales and profits through merchandising, inventory ...

Family Farm and Home

Team Leader

Canton, OH · On-site

... supporting and strengthening the basic philosophies of the company. A team leader must have strong ... A team leader will help the store manager drive sales and profits through merchandising, inventory ...

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Merchant Support Team Leader information

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$21.5K

$63.1K

$118.5K

How much do merchant support team leader jobs pay per year?

As of Sep 13, 2026, the average yearly pay for merchant support team leader in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Merchant Support Team Leader jobs?

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Infographic showing various Merchant Support Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Onsite Merchant Support Specialist

Iron Mountain, MI • On-site

ShipBob, Inc.
Trucking • 1 - 5K employees
Learn more about ShipBob, Inc.external

Full-time

Medical, Life, Retirement

Posted 9 days ago

ShipBob rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Location: LTN-2 Iron Mountain Unit 2, Symmetry Way, Pytchley, Kettering, NN14 1FQ

Role Description: 

The Onsite Merchant Support Specialist helps to monitor and complete inventory control related activities for all ShipBob merchants at our partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve any merchant concerns or requests.At ShipBob, it is imperative to provide a great merchant experience while supporting our fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. 

What you'll do: 

  • Run daily cycle counting and inventory control processes according to written SOP's utilizing partner resources.  
  • Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite. 
  • Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. 
  • Determine root cause of inventory adjustments and lead efforts to correct. 
  • Perform audits or other actions requested by merchants within the site. 
  • Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA. 
  • Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes. 
  • Communicate updates and relay important operational information about merchants directly to OSS Area Manager. 
  • Present weekly performance reports during business review with leaders from partner fulfillment center. 
  • Comply with all food safety and compliance policies and regulations. 
  • This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.   
  • Other duties/responsibilities as necessary. 

What you'll bring to the table: 

  • 2+ years of experience with ICQA processes in a 3PL or warehousing environment. 
  • Ability to speak, read, and write fluently in English. 
  • Proficiency with Warehouse Management System software. 
  • Experience using an RF Scanner preferred. 
  • Demonstrated ability to work independently without direct supervision on-site. 
  • Possesses effective written and verbal communication skills; displays reading comprehension skills. Experience communicating directly with customers or vendors preferred. 
  • Excellent time-management and prioritization skills. 
  • Excellent attention to detail. 
  • Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members. 
  • Comfortable in a fast-paced and highly adaptive environment. 
  • Ability to lift 50 lbs. without any health limitations. 
  • Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs. 
  • Able to bend, stoop, reach above, and push/pull frequently. 

Perks & Benefits: 

  • Medical and Wellness Benefits 
  • Life Assurance 
  • Income Protection 
  • Pension Scheme 
  • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-AS1

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