ZipRecruiter

Log In

1

Merchant Success Team Lead Jobs (NOW HIRING)

Jobgether

Merchant Success Associate

You will work closely with a collaborative team and have a direct impact on merchant relationships, retention, and growth. Accountabilities: * Partner with Merchant Success Managers to develop and ...

Promenade

Customer Success Team Lead

$22 - $31/hr

Customer Success Team Lead Promenade, (formerly BloomNation) is scaling rapidly and seeking a Customer Success Team Lead. You'll play a pivotal role in delivering value to your book of business ...

Tilt

Leave Success Team Lead

Denver, CO · On-site

$75K - $80K/yr

The Leave Success Team Lead role is designed for experienced LSMs who consistently demonstrate strong judgment, operational excellence, and a deep understanding of leave processes. This role focuses ...

Tilt.com

Leave Success Team Lead

$75K - $80K/yr

The Leave Success Team Lead role is designed for experienced LSMs who consistently demonstrate strong judgment, operational excellence, and a deep understanding of leave processes. This role focuses ...

OpenClinica, LLC

$140K - $160K/yr

The eClinical Customer Success Team Lead is player-coach responsible for the overall performance and operational execution of the eClinical Customer Success team. This individual will partner closely ...

ShipBob, Inc.

Lead Merchant Success Manager

$101K - $168K/yr

As a member of the ShipBob Team, you will... * Grow with an Ownership Mindset : We champion ... The Lead Merchant Success Manager owns premier account management strategy for a portfolio of ...

Dandy

Customer Success Team Lead, Enterprise

$120K/yr

The Team Lead will manage and develop a team of Client Success Partners while partnering closely with Enterprise Account Managers to ensure best-in-class customer experience, scalable processes, and ...

KeyCorp

Commercial Client Success Team Lead

Cleveland, OH · On-site

$80K - $150K/yr

Commercial Client Success Team Lead Location: 4910 Tiedeman Road, Brooklyn Ohio Position Location Policy General Location: Open on location, Eastern/ Central markets preferred. Covering the Cleveland ...

Keybank

Commercial Client Success Team Lead

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicingteam inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

Keybank

Commercial Client Success Team Lead

Brooklyn, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicingteam inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

Key Bank

Commercial Client Success Team Lead

Cleveland, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

Key Bank

Commercial Client Success Team Lead

Brooklyn, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

KeyCorp

Commercial Client Success Team Lead

Brooklyn, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

Key Bank

Commercial Client Success Team Lead

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

next page

Showing results 1-20

All JobsMerchant Success Team Lead Jobs

Merchant Success Team Lead information

See salary details

$10

$25

$72

How much do merchant success team lead jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for merchant success team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does a Merchant Success Team Lead do?

A Merchant Success Team Lead oversees a team responsible for supporting and guiding merchants to achieve their business goals on a given platform or marketplace. They ensure that merchants receive the necessary resources, training, and support to maximize their sales and customer satisfaction. The Team Lead monitors performance metrics, resolves escalated issues, and implements strategies to improve merchant retention and success. Additionally, they collaborate with other departments to streamline processes and enhance the overall merchant experience.

What are the key skills and qualifications needed to thrive as a Merchant Success Team Lead?

To thrive as a Merchant Success Team Lead, you need strong leadership abilities, a solid understanding of e-commerce operations, and experience in account management or customer success. Familiarity with CRM platforms, data analytics tools, and e-commerce systems is typically required, along with potential certifications in customer success or project management. Exceptional communication, problem-solving, and team-building skills help foster strong relationships and drive team performance. These competencies ensure effective support for merchants, streamlined operations, and the achievement of business goals.

What are the main challenges a Merchant Success Team Lead typically faces when supporting a diverse portfolio of merchants?

A Merchant Success Team Lead often navigates the complexity of managing merchants with varying business models, technical needs, and growth goals. Balancing personalized support for high-value merchants while maintaining scalable processes for the broader portfolio can be challenging. Additionally, the role requires proactive problem-solving, effective team coaching, and cross-departmental collaboration to resolve merchant issues quickly. Staying adaptable and continually updating knowledge of evolving e-commerce solutions is key to success.

What cities are hiring for Merchant Success Team Lead jobs?

Cities with the most Merchant Success Team Lead job openings:

What states have the most Merchant Success Team Lead jobs?

States with the most job openings for Merchant Success Team Lead jobs include:

What are popular job titles related to Merchant Success Team Lead jobs?

For Merchant Success Team Lead jobs, the most frequently searched job titles are:

Infographic showing various Merchant Success Team Lead job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Merchant Success Associate

Remote

Jobgether
See more jobs at Jobgetherexternal

Other

Posted 8 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in United States.
The Merchant Success Associate plays an important role in helping merchants grow, adopt best practices, and achieve long-term success. Working alongside Merchant Success Managers, this role combines proactive customer engagement with operational support and continuous improvement. You will help develop scalable programs, automations, and playbooks that enable teams to effectively support a growing merchant base. The position also involves consulting with merchants on subscription best practices, supporting renewals, and encouraging adoption of new features and resources. This is an ideal opportunity for a customer-focused professional looking to build experience in customer or merchant success without requiring prior enterprise success experience. You will work closely with a collaborative team and have a direct impact on merchant relationships, retention, and growth.
Accountabilities:
  • Partner with Merchant Success Managers to develop and improve scalable programs for supporting a large and growing merchant base, including automations, playbooks, workflows, and repeatable engagement strategies.
  • Conduct proactive outreach to merchants, providing consultation, guidance, and mentoring on subscription best practices while identifying opportunities to improve performance and long-term success.
  • Support merchant retention and contract renewal efforts by engaging customers proactively, identifying potential risks, and helping ensure merchants understand the ongoing value of the platform.
  • Assist with quality assurance activities, feature testing, and documentation reviews to help ensure new functionality and resources are accurate, useful, and effectively adopted by merchants.
  • Collaborate with internal teams to identify merchant feedback, recurring challenges, and opportunities to improve customer-facing processes, product adoption, and overall merchant experience.
  • Provide support for accounting and collections activities as needed, helping resolve operational issues and maintain accurate merchant accounts.
  • Contribute to a customer-first culture by consistently going beyond basic support expectations and identifying ways to create meaningful value for merchants.
Requirements:
  • Previous experience working with Shopify is required, with a strong understanding of the platform and familiarity with the needs and workflows of Shopify merchants.
  • Customer service, customer success, account management, merchant support, or another customer-facing experience is highly valuable, although prior enterprise customer success experience is not required.
  • Strong interest in building a career in customer or merchant success, with enthusiasm for developing consulting, relationship management, retention, and account-growth skills.
  • A highly customer-focused mindset, with the ability to understand merchant needs, provide thoughtful guidance, and consistently look for opportunities to exceed expectations.
  • Strong communication and interpersonal skills, with the ability to engage merchants proactively, explain best practices clearly, and build positive professional relationships.
  • Comfortable working in a collaborative environment alongside experienced Merchant Success professionals and contributing to shared team goals.
  • Strong organizational skills and attention to detail, with the ability to manage multiple merchant interactions, follow-ups, testing activities, and operational priorities.
  • A proactive and solutions-oriented approach, with the initiative to identify problems, recommend improvements, and take ownership of tasks through completion.
  • Eagerness to learn new technologies, processes, and subscription best practices, with the adaptability to work in a growing and evolving environment.
Benefits:
  • Opportunity to build hands-on experience in merchant and customer success without requiring prior enterprise success experience.
  • Direct exposure to merchant growth, retention, subscription best practices, customer engagement, and success programs.
  • Opportunity to work closely with experienced Merchant Success Managers and a dynamic, collaborative professional team.
  • Experience developing scalable customer programs, automations, playbooks, and operational processes.
  • Exposure to quality assurance, feature testing, documentation, and product adoption initiatives.
  • Opportunity to contribute directly to merchant growth and long-term customer success.
  • Customer-focused environment that encourages initiative, learning, and going above and beyond for merchants.
  • Professional growth opportunity for someone looking to establish or expand a career in customer or merchant success.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply