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Team Lead Merchant Services Jobs (NOW HIRING)

ShipBob, Inc.

Lead Merchant Success Manager

$101K - $168K/yr

As a member of the ShipBob Team, you will... * Grow with an Ownership Mindset : We champion ... sales, or merchant services in a related industry; ecommerce experience highly preferred.

Channel Partners

Team Lead Merchandiser

Des Plaines, IL · On-site

$17 - $19/hr

At A Glance As a Team Lead you'll manage a merchandising crew on-site as they execute special projects such reset, remodels, and new store execution, ensuring projects are completed on time and ...

New

LendingClub Bank

Supervisor, Merchant Services

Lehi, UT · On-site

$16.25 - $22.25/hr

... our merchant relationships - covering inbound queues, working refunds to resolution, running ... Lead and develop a cross-functional team of Business Relationship Specialists, Senior Specialists ...

New

SAS Retail Services

Retail Merchandiser Team Lead

Sanford, ME · On-site

$16.25 - $21/hr

Retail Merchandiser Team Lead Our organization is on the lookout for a Retail Merchandiser Team Lead to enhance our Retail Operations for various national retail partners. This position is primarily ...

SAS Retail Services

Retail Merchandiser Team Lead

Lodi, WI

$16.25 - $21/hr

Retail Merchandiser Team Lead Our organization is on the lookout for a Retail Merchandiser Team Lead to enhance our Retail Operations for various national retail partners. This position is primarily ...

New

SAS Retail Services

Retail Merchandiser Team Lead

Edgerton, WI · On-site

$15.50 - $20/hr

Retail Merchandiser Team Lead Our organization is on the lookout for a Retail Merchandiser Team Lead to enhance our Retail Operations for various national retail partners. This position is primarily ...

SAS Retail Services

Retail Merchandiser Team Lead

Exeter, NH

$17.25 - $22.50/hr

Retail Merchandiser Team Lead Our organization is on the lookout for a Retail Merchandiser Team Lead to enhance our Retail Operations for various national retail partners. This position is primarily ...

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How much do team lead merchant services jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for team lead merchant services in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various Team Lead Merchant Services job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 10% Full Time, 50% Part Time, 20% Contract, and 10% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Technology Support Lead - Merchant Services

Tampa, FL • On-site

JP Morgan Chase
Finance and Insurance • 10K+ employees
Learn more about JP Morgan Chaseexternal

Full-time

Medical, Retirement

Posted 8 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. 
As a Technology Support Lead in the Merchant Services group, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. you will serve as a senior technical leader responsible for the reliability, resiliency, observability, and operational readiness of critical payment platforms. You will provide end-to-end production ownership across the service lifecycle, driving stability improvements, incident reduction, automation, and operational excellence.


Job responsibilities

  • Serve as the technical production owner for critical merchant payment services and client-facing platforms.
  • Apply Site Reliability Engineering (SRE) principles to improve reliability, availability, scalability, and operational efficiency.
  • Drive end-to-end service quality and client experience through data-driven operational improvements.
  • Evaluate service readiness for production release activities, ensuring operational controls, supportability, resiliency, and observability requirements are met.
  • Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
  • Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
  • Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
  • Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and escalate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
  • Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.
 
Required qualifications, capabilities, and skills
 
  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Strong background in Site Reliability Engineering (SRE), Production Engineering, Application Support, Platform Engineering, or Technology Operations.
  • Proven experience leading technical resolution efforts for complex production incidents.
  • Demonstrated expertise in root cause analysis, problem management, and recurrence elimination.
  • Experience supporting highly available distributed systems in cloud and hybrid environments.
  • Strong understanding of observability, monitoring, telemetry, event management, and operational intelligence
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
  • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Proficient in observability and monitoring tools and techniques
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
 
Preferred qualifications, capabilities, and skills
 
  • Experience supporting payment processing, merchant acquiring, or high-volume transaction systems.
  • Hands-on experience with Grafana, Splunk, Dynatrace, OpenSearch, and modern observability ecosystems.
  • Experience working with AWS Console and cloud service operations.
  • Familiarity with GitHub Copilot and AI-assisted software engineering practices.
  • Practical experience applying AI prompt engineering techniques to operational analysis, automation, reporting, or troubleshooting workflows
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

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