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Merchant Success Manager Jobs in Phoenix, AZ (NOW HIRING)

Apriva, LLC

Customer Success Manager

Phoenix, AZ · On-site

$80 - $120/hr

Customer Success Manager 8 days ago Requisition ID: 1081 The Customer Success Manager (CSM) owns ... Understanding of merchant boarding workflows, settlement and funding cycles, reconciliation ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Manage and maintain knowledge of products and merchandising, inventory management, and promotions ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... merchandising, inventory management, and promotions, making positive adjustments when needed. • ...

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Merchant Success Manager information

See Phoenix, AZ salary details

$32.3K

$82.5K

$139K

How much do merchant success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for merchant success manager in Phoenix, AZ is $82,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a merchant success manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

What are the key skills and qualifications needed to thrive as a merchant success manager?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How does a merchant success manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.

What are popular job titles related to Merchant Success Manager jobs in Phoenix, AZ?

For Merchant Success Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Merchant Success Manager jobs in Phoenix, AZ look for?

The top searched job categories for Merchant Success Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Merchant Success Manager jobs?

Cities near Phoenix, AZ with the most Merchant Success Manager job openings:

Merchant Success Manager jobs near you
Infographic showing various Merchant Success Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 68% Full Time, 16% Part Time, and 16% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $82,475 per year, or $39.7 per hour.

Customer Success Manager

Apriva, LLC

Phoenix, AZ • On-site

$80 - $120/hr

Other

Re-posted 3 days ago

Key responsibilities

  • Own the post-sales operational relationship for assigned accounts, ensuring operational success, retention, and customer health.

  • Coordinate with Professional Services, Support, Engineering, and Product teams to address customer needs and facilitate adoption and expansion signals.

  • Act as the primary day-to-day advocate for customers and manage executive-level conversations, QBRs, and renewal discussions.

Job description

Customer Success Manager

8 days ago Requisition ID: 1081

The Customer Success Manager (CSM) owns the post-sales operational relationship for an assigned portfolio of strategic Apriva accounts — ISOs, ISVs, resellers, and enterprise merchants — and is accountable for operational success, retention, adoption, expansion signal generation, and customer health from go-live forward. It is a relationship-driven, payments-literate role that orchestrates Apriva's Professional Services, Support, Engineering, and Product teams on behalf of the customer; it is not a hands‑on technical implementation role and it does not own new‑logo sales or close expansion deals. The CSM is the customer's primary day‑to‑day advocate inside Apriva and the operational counterpart to Sales after the deal is signed.

Required Qualifications
  • 5–8 years of post‑sales experience in Customer Success, Account Management, Service Delivery, or a comparable customer‑facing role at a payments, fintech, or B2B SaaS company.
  • Working knowledge of thepaymentsecosystem: gateways, processors, acquirers, ISOs, ISVs, terminal/device certifications, and the economics of merchant payment processing.
  • Familiarity with industry standards and concepts: PCI DSS, P2PE, EMV (contact and contactless), tokenization, and unattended protocols such as MDB/ICP.
  • Understanding of merchant boarding workflows, settlement and funding cycles, reconciliation, interchange basics, and chargeback handling.
  • Demonstrated experience managing a portfolio of accounts to measurable retention and customer‑health outcomes.
  • Comfort leading executive‑level conversations, QBRs, and renewal discussions with senior business and technical stakeholders.
  • Strong technical literacy — able to read an integration spec, interpret API documentation at a high level, and follow an engineering escalation conversation — without serving as the hands‑on implementer.
  • Proficiency with CRM and CS tooling (e.g., Salesforce, Gainsight, ChurnZero, HubSpot, or equivalent), ticketing systems, and standard productivity/reporting tools.
  • Bachelor's degree or equivalent practical experience.
  • Willingness to travel up to ~20% for customer meetings, QBRs, and industry events across Apriva's served regions.
Preferred Qualifications
  • Direct experience at a payment gateway, processor, acquirer, ISO/MSP, ISV, or terminal/device manufacturer (e.g., Stripe, Adyen, Fiserv, Worldpay, Global Payments, Shift4, Verifone, Ingenico, NCR Voyix, Toast, Square, Cantaloupe, Nayax, 365 Retail Markets).
  • Vertical experience in unattended/self‑service payments (vending, micro‑markets, kiosks, EV charging, parking), DEX telemetry, closed‑loop processing (campus, military, employee ID), retail, mobility, or hospitality.
  • Hands‑on familiarity with EMV certification workflows, processor migrations, or multi‑MID enterprise deployments.
  • Experience working in a partner‑led / channel‑driven commercial model (ISOs, ISVs, resellers).
  • Multi‑region account experience spanning the U.S., Canada, U.K., and/or Mexico, including awareness of region‑specific scheme rules and processor landscapes.
  • CSM‑relevant certifications (e.g., Gainsight CCSM, SuccessCOACHING, CSPN) or payments credentials (ETA CPP, PCIP).

Apriva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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