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Merchant Success Manager Jobs (NOW HIRING)

DoorDash

Client Success Manager

San Francisco, CA · On-site

About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 ...

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Merchant Success Manager information

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$32.5K

$83.1K

$140K

How much do merchant success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for merchant success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a merchant success manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

What are the key skills and qualifications needed to thrive as a merchant success manager?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How does a merchant success manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.
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Merchant Success Manager jobs near you
Infographic showing various Merchant Success Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Field Sales Rep - City Launch & Merchant Success

Atlanta, GA • On-site

RPMGlobal
See more jobs at RPMGlobalexternal

$61.86/hr

Other

Posted 11 days ago

Key responsibilities

  • Visit local businesses in the field to support their launch and ongoing success.

  • Build and maintain trusted relationships with merchants through face-to-face interactions and support activities.

  • Gather merchant feedback, identify operational challenges, and advocate for program improvements.

Job description

Field Sales Rep – City Launch & Merchant Success Location GA - Atlanta Job Code 4587 Company Talent Table

Our client, a global technology and financial services company, is seeking a Field Sales Rep – City Launch & Merchant Success.

This is a 6-month contract position. Candidates must be located in or able to work in the Atlanta, GA area and be authorized to work in the United States. Hourly rate: $61.86. No C2C.

About the Role:

You will help drive merchant adoption, education, and long-term engagement across launch markets. This is a field-based role where you'll spend the majority of your time meeting merchants face-to-face, supporting launches, leading trainings, gathering feedback, and building strong relationships within local business communities.

You Will
  • Be the face of the program in your city, building trusted relationships with local merchants.
  • Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
  • Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
  • Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
  • Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
  • Gather merchant feedback, identify operational challenges, and advocate for improvements that make the program even better.
  • Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
  • Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable.
  • Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.
You Have
  • 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
  • You genuinely enjoy meeting new people and quickly building authentic relationships.
  • You thrive in fast-paced, entrepreneurial environments where you’re expected to take initiative, solve problems, and make things happen.
  • You’re comfortable walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
  • You have experience leading trainings, facilitating workshops, or educating customers in a way that’s engaging and memorable.
  • You’re highly organized, dependable, and follow through on commitments.
  • You balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
  • You’re excited to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
  • You’re passionate about local businesses and believe strong communities are built by helping independent businesses thrive.
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