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Merchant Relationship Manager Jobs (NOW HIRING)

NCMIC

Relationship Manager

Clive, IA · On-site

The Relationship Manager (RM) will play a key role in supporting the Independent Sales Agent (ISA ... high-value merchant accounts that require enhanced support, including scheduled check-ins ...

Global Payments

Relationship Manager

San Diego, CA · On-site

$100K/yr

... merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial ... As a Core Payments Relationship Manager (RM) you will report to a District Manager and receive ...

Global Payments, Inc.

Relationship Manager

San Diego, CA · On-site +1

$100K/yr

... merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial ... As a Core Payments Relationship Manager (RM) you will report to a District Manager and receive ...

YMCA

Relationship Manager

Tacoma, WA · On-site

$23.70 - $28.20/hr

As the Relationship Manager, you will play a key role on the Business Development Team, helping ... and merchandise * Public Service Loan Forgiveness eligibility for Full-Time employees ...

Monitise

Relationship Manager

OR · Remote

$82K - $175K/yr

We connect financial institutions, corporations, merchants and consumers to one another millions of ... Job Title Relationship Manager This role is remote and open to anywhere in the US. What does a ...

Pinnacle Promotions

Relationship Manager

Norcross, GA · On-site

... merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo ... Position Summary As the Relationship Manager , you will be responsible for cultivating customer ...

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Merchant Relationship Manager information

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$28K

$80.7K

$140.5K

How much do merchant relationship manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for merchant relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Relationship Manager, and why are they important?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.
More about Merchant Relationship Manager jobs
What cities are hiring for Merchant Relationship Manager jobs? Cities with the most Merchant Relationship Manager job openings:
What states have the most Merchant Relationship Manager jobs? States with the most job openings for Merchant Relationship Manager jobs include:
What job categories do people searching Merchant Relationship Manager jobs look for? The top searched job categories for Merchant Relationship Manager jobs are:
Merchant Relationship Manager jobs near you
Infographic showing various Merchant Relationship Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.
Relationship Manager

Relationship Manager

NCMIC

Clive, IA • On-site

Full-time

Re-posted 17 days ago

Job description

Position Purpose: The Relationship Manager (RM) will play a key role in supporting the Independent Sales Agent (ISA) channel, including the Financial Institution (FI), by serving as a critical link between key clients, referral partners, underwriting, and internal operations. The RM will work to understand the unique challenges of each client, identify opportunities for the business to better meet their needs, and build strong, long-term relationships with key partners and clients. The RM will also keep the business unit informed of any developments that may impact these relationships. This position also presents a pathway to transition into a sales role as the business grows.
Additionally, the RM will educate partners and clients on the company's products and services, identify cross-sell opportunities, and engage in community networking activities such as Chamber of Commerce events and business networking groups to build stronger connections.
Essential Functions:
Client Relationship Management
  • Maintain a deep understanding of company products and services to identify opportunities for business growth.
  • Assess client needs and propose suitable solutions to strengthen the relationship.

• Identify high-value merchant accounts that require enhanced support, including scheduled check-ins (quarterly, semi-annual, or annual) and in-person visits where feasible.
• Maintain knowledge of Card Brand High Risk Program rules and communicate them to identified clients.
Retention Strategy Development
  • Assist in creating and implementing a client retention strategy.
  • Proactively engage with clients to gauge satisfaction, identify risks or concerns, and implement solutions.
  • Analyze client activity, transaction patterns, PCI compliance, and technical issues to uncover gaps or risks.

Issue Resolution and Escalation Management
  • Act as a point of contact for ISA and key accounts to ensure quick resolution of escalated issues.
  • Coordinate with internal teams to address client concerns promptly and effectively.
  • Ensure high-touch service for key accounts to maintain positive

Process Improvement and Efficiency
• Support the development and documentation of procedures to improve business efficiency.
• Provide feedback and recommendations for operational improvements.
Other Duties as Assigned
• Handle additional tasks and projects as directed by management.
Requirements:
  • Education: High school diploma. Associate or Bachelor's degree preferred but not required.
  • Experience: Experience as a relationship manager, customer service, or a similar role. Understanding of sales processes and ability to function in a sales environment preferred.

Skills: Requires excellent customer service skills, interpersonal skills, Excellent verbal and written communication skills. Must be able to effectively communicate and present information to clients, team members & managers. Have strong PC skills, the ability to learn various computer systems and the merchant services business. Strong organizational skills, analytical and problem-solving skills are a must.
Mental Demands: Will need to be able to interpret data, problem-solve and have the ability to complete work with little supervision. Must be flexible and have the ability to work with a variety of tasks and employees.
Physical Demands: Continuous sitting for long periods of time, some standing, walking, bending and reaching. Frequent use of fingers and hands to manipulate computers, telephone, office equipment and credit card terminals.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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