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Merchant Relationship Manager Jobs in Delaware (NOW HIRING)

M&T Bank

Senior Relationship Banker

Newport, DE · On-site

$24.87 - $41.45/hr

Play key role in Relationship Management (customer assessments, profiling for sales opportunities ... Merchant Services products) * Attend community networking events. * Develop relationships with ...

M&T Bank

Senior Relationship Banker

Newport, DE · On-site

$24.87 - $41.45/hr

Play key role in Relationship Management (customer assessments, profiling for sales opportunities ... Merchant Services products) * Attend community networking events. * Develop relationships with ...

DoorDash

Regional Merchant Lead

Wilmington, DE · On-site

Technical proficiency with CRM and sales tools (Salesforce, Outreach, Chorus, Google Apps). Notice ... to merchant partners to consumers. We are a technology and logistics company that started by ...

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All JobsMerchant Relationship JobsMerchant Relationship Manager JobsMerchant Relationship Manager Jobs in Delaware

Merchant Relationship Manager information

See Delaware salary details

$28K

$80.8K

$140.6K

How much do merchant relationship manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for merchant relationship manager in Delaware is $80,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,600.00 per year, depending on experience, location, and employer.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What are popular job titles related to Merchant Relationship Manager jobs in Delaware?

For Merchant Relationship Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Merchant Relationship Manager jobs in Delaware look for?

The top searched job categories for Merchant Relationship Manager jobs in Delaware are:

What cities in Delaware are hiring for Merchant Relationship Manager jobs?

Cities in Delaware with the most Merchant Relationship Manager job openings:

Merchant Relationship Manager jobs near you

Relationship Manager II

First Citizens Community Bank

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Service and expand current business relationships by proactively contacting customers to determine their financial needs and offering appropriate financial products and services.

  • Develop and manage a portfolio of commercial loans, ensuring credit quality and profitability through sound analysis, structuring, and annual reviews.

  • Identify and proactively contact non-customers to determine their needs and develop new business relationships.

First Citizens Community Bank rating

3.8

Company rating: 3.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

175th of 175 rated banks

Job description

Description:
  • Utilize relationship management skills and techniques to service and expand current business relationships by proactive, ongoing contact with the customers to determine their financial needs and developing appropriate solutions by offering a broad spectrum of financial products and services (including, but not limited to, loans, deposits, cash management, merchant and wealth management services) in order to enhance existing business relationships and contribute to the bank’s profit and growth objectives.
  • Develop and administer a portfolio of commercial loans that meet or exceed the bank’s credit quality and profitability by demonstrating sound credit analysis, loan structuring and conducting annual reviews in compliance with established internal and regulatory policies and procedures while providing excellent customer service in order to contribute to the bank’s profit and growth objectives.
  • Identify and proactively contact non-customers individually or jointly with other financial service specialists in order to determine needs and provide solutions to new customers while maintaining a proactive new business development program in order to develop new business relationships and contribute to the bank’s profit and growth objectives.
  • Submit reports including reports on business development activities (such as pipeline report and weekly action plans) and report on emerging or potential problem loans in an accurate and timely manner in order to keep management informed of business development activities, problem loans and other information.
  • Develop and maintain a personal program for maintaining an adequate level of knowledge in lending, asset management and other banking matters, and demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.
Requirements:
  • General knowledge and understanding of lending laws and regulations.
  • Specific knowledge of the bank's lending policies and procedures.
  • Ability to determine payments, insurance costs, ratios, et cetera.
  • Proficient in Microsoft Office Suite and related program software.
  • Proficient with or the ability to quickly learn position-related software.
  • Good communication and interpersonal skills and an ability to make presentations.
  • Excellent customer service skills.
  • Bachelor’s degree in business or banking, or equivalent educational experience.
  • Three-plus years of commercial lending experience.
  • Successful business development experience.
  • Experience in community and civic activities.

BENEFITS: Comprehensive benefit package to include:

  • Health, dental, and vision benefits
  • 401k w/ company match
  • Paid time off; paid holidays
  • Group and voluntary life insurance and disability insurance
  • Aflac supplemental plans
  • Employee Assistance Program


Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.


First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

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