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Merchant Relationship Manager Jobs (NOW HIRING)

FFB Bank

Merchant Relationship Manager

Cerritos, CA · On-site

$85K/yr

Uses CRM systems to track interactions, update customer records, and manage pipeline activity ... Performs follow up with Merchant Services referrals from bank employees. * Provides telephone ...

FFB Bank

Merchant Relationship Manager

Cerritos, CA

$85K/yr

Uses CRM systems to track interactions, update customer records, and manage pipeline activity ... Performs follow up with Merchant Services referrals from bank employees. * Provides telephone ...

FFB Bank

Merchant Relationship Manager

Walnut Creek, CA · On-site

$85K/yr

Uses CRM systems to track interactions, update customer records, and manage pipeline activity ... Performs follow up with Merchant Services referrals from bank employees. * Provides telephone ...

Fresno First Bank

Relationship Manager I-III

Fresno, CA

$70K - $120K/yr

Builds new deposit, loan, and merchant relationships within assigned markets through proactive prospecting, networking, referrals, and Centers of Influence (COI). * Develops and manages a portfolio ...

FFB Bank

Relationship Manager I-III

Fresno, CA · On-site

$70K - $120K/yr

Builds new deposit, loan, and merchant relationships within assigned markets through proactive prospecting, networking, referrals, and Centers of Influence (COI). * Develops and manages a portfolio ...

FFB Bank

Relationship Manager I-III

Fresno, CA

$70K - $120K/yr

Builds new deposit, loan, and merchant relationships within assigned markets through proactive prospecting, networking, referrals, and Centers of Influence (COI). * Develops and manages a portfolio ...

Thrive

Relationship Manager

Hollandale, MS · On-site

The primary function of the Relationship Manager / Sales Rep is to grow, create, and increase revenue and number of merchants within an assigned territory through sales and building long-term ...

Thrive

Relationship Manager

Evansville, IL · On-site

Evansville, IN Belleville, IL The primary function of the Relationship Manager / Sales Rep is to grow, create, and increase revenue and number of merchants within an assigned territory through sales ...

Monitise

Relationship Manager

Alpharetta, GA · On-site

$244K/yr

We connect financial institutions, corporations, merchants, and consumers to one another millions ... Job Title Relationship Manager About your role: As a key member of the Fiserv Debit Network group ...

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How much do merchant relationship manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for merchant relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Relationship Manager, and why are they important?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.
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Merchant Relationship Manager jobs near you

Merchant Relationship Manager

FFB Bank

Cerritos, CA • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Type
Full-time
Description
About FFB
Since opening our doors in 2005, FFB Bank has focused on one mission: to help businesses, professionals, and successful individuals reach their goals through personalized service and flexible financial solutions. As one of the top-performing community banks in the nation, FFB offers a full range of banking services, including business and personal accounts, specialized lending, and modern payments solutions.
What It's Like to Work Here
We believe our people are our greatest asset. That's why we foster a supportive, collaborative workplace where employees are empowered to grow, contribute ideas, and make a real impact.
Highlights include:
  • Employee ownership through our ESOP program
  • A collaborative, close-knit culture
  • Opportunities to participate in community and networking events

Benefits:
  • Medical, dental, and vision coverage
  • Life insurance
  • Paid vacation
  • 401(k) retirement plan
  • Training & development opportunities
  • Tuition reimbursement
  • Employee Assistance Program
  • Internal job postings and referral program

Our Values
At FFB, we live by our core values: Teamwork, Relationship, Authenticity, and Commitment (TRAC).
Our team members bring these values to life by collaborating with colleagues, building trust with clients, communicating openly, and taking pride in doing amazing work every day!
About the Role
The Territory Sales Manager is responsible for selling merchant services products to prospective and existing customers of FFB Bank. The Territory Sales Manager will prospect their sales territory to acquire additional merchant services leads. The Territory Sales Manager will also partner with bank personnel including commercial lenders, branch managers, personal bankers, and tellers, in helping to generate and respond to referrals of merchant services prospects. The Territory Sales Manager will be a subject matter expert for merchant services and will be responsible for the servicing/support of our merchant services clients, including troubleshooting and issue resolution.
This position includes a robust commission structure.
Essential Duties:
  • Generates new leads through outbound calls, emails, networking, and in-person meetings.
  • Builds and maintains strong relationships with prospective and existing clients to drive long-term business.
  • Uses CRM systems to track interactions, update customer records, and manage pipeline activity.
  • Prepares proposals and performs sales presentations and product training at client locations.
  • Prepares client implementation documents. Prepares and maintains client files.
  • Performs follow up with Merchant Services referrals from bank employees.
  • Provides telephone support and acts as primary customer service contact for Merchant Services customers to assist with general account inquiries, technical support, billing, and any other special requests.
  • Monitors portfolio reports (low volume, no activity, inventory record).
  • Acts as liaison to branch staff with qualifying Merchant services prospects and joins them in sales activities to generate new business (call blocks, outbound visits, Bank huddles).
  • Performs pricing review of regional competitors, maintains prospect database and monthly sales reports tracking on-going activity.
  • Performs periodic portfolio reviews to identify revenue opportunities.
  • Embodies the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
  • Completes administrative tasks with a sense of urgency, including required Bank Compliance Training. Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner. Positively represents the Bank through ethical conduct and community involvement.
  • Demonstrates an understanding of and commitment to EEO policies. Fosters a respectful, inclusive workplace by valuing cultural differences, preventing harassment of any kind, and supporting a diverse workforce.
  • Ensures adherence to all Bank policies, procedures, and processes, along with applicable state and federal laws, rules, and regulations, ensuring confidentiality and data privacy while carrying out AML/CFT (Anti-Money Laundering and Countering the Financing of Terrorism) responsibilities specific to the role.
  • Performs duties in an office or home office environment, involving tasks such as writing, typing, speaking, lifting moderate weights, and operating office equipment. The position requires physical activities like sitting, walking, and reaching. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.
  • Travels up to 75% including but not limited to frequent trips to client locations, sales presentations, industry conferences, corporate events, and training sessions. Travel may include long-distance flights, overnight stays, and local transportation.

Requirements
  • Bachelor's degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related).
  • Minimum 3-5 years of related experience in banking, merchant services sales, or relevant industry required.
  • Demonstrated ability to cross-sell and explain all products and services with confidence and authority.
  • Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations preferred.
  • Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution.
  • Experience with CRM's and Payment Gateways preferred. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.
  • Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees.
  • Strong organizational and time management abilities with attention to detail.
  • Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams.
  • Ability to take initiative and impact change within the Bank through consensus building and conflict resolution.
  • Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
  • Commitment to continuous learning and professional development to stay current with industry standards and best practices.
  • Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.
  • Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
  • Ability to work independently with minimal supervision and as part of a team.
  • Proven ability to adapt to changing priorities and procedures.
  • Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Salary Description
$85,000 Annual Salary

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