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Merchant Relationship Manager Jobs (NOW HIRING)

East West Bank

Treasury Relationship Manager

Pasadena, CA · On-site

$130K/yr

Manage the prospecting and sales effort to generate GTP business through outside sales which are ... g. merchant, commercial card, FX, derivatives, etc.) * Establish professional relationships with ...

Monitise

Technical Relationship Manager

Omaha, NE

We connect financial institutions, corporations, merchants, and consumers to one another millions ... As a Technical Relationship Manager, you will lead operational support for national and large ...

F&M Bank

Commercial Relationship Manager

Warrenton, VA · On-site

$110K - $130K/yr

Stay current, maintain superior knowledge and comply with all Farmers & Merchants products and ... Through relationship management and in making recommendations to the commercial or individual ...

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Merchant Relationship Manager information

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$80.7K

$140.5K

How much do merchant relationship manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for merchant relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Relationship Manager, and why are they important?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.
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Merchant Relationship Manager jobs near you
Treasury Relationship Manager

Treasury Relationship Manager

East West Bank

Pasadena, CA • On-site

$130K/yr

Full-time

Posted 25 days ago

Key responsibilities

  • Manage the prospecting and sales effort to generate Global Treasury and Payments business through outside sales with new-to-Bank clients.

  • Directly manage an assigned portfolio of high-value client relationships to grow the business portfolio and prevent client revenue attrition.

  • Act as the lead for all Treasury and Payments products and introduce other technical sales or product partners on product specific opportunities.

Job description

Introduction
Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
Overview
This position is responsible for the acquisition of new deposits and treasury management business with existing East West Bank (EWB) commercial and business client relationships (credit-only or non-operating relationships) or new-to-Bank clients, as well as growing the revenue and retention of assigned portfolio in the existing Global Treasury and Payments book of business.
Responsibilities
  • Manage the prospecting and sales effort to generate GTP business through outside sales which are either referred or self-sourced (new-to-Bank clients).
  • Responsible for GTP business acquisition through proactive cross selling in existing commercial and business portfolio (credit-only or non-operating relationships).
  • Directly manage an assigned portfolio of high-value client relationships with the objectives of growing existing business portfolio and preventing client revenue attrition through proper end to end relationship management (relationship and portfolio growth management).
  • Be the day-to-day primary contact for the client and RM from the Deposits & Treasury Relationship prospective.
  • Responsible for the revenue growth of assigned portfolio, including evaluation of repricing opportunities and the result of recommended pricing on overall account profitability.
  • Act as the lead for all Treasury and Payments products and introduce other technical sales/product partners on product specific opportunities (e.g. merchant, commercial card, FX, derivatives, etc.)
  • Establish professional relationships with key entity principles to increase share of wallet.
  • Represent the Bank by participating in industry/trade associations and events; develop relationships with major referral sources.
  • Collaborate with sales team members on industry or specialty best practices and customized treasury requirements.
  • Keep sales activities tracking up to date in CRM system to ensure adequate recordkeeping of bank relationships, calling activities and sales opportunities.
  • Responsible for meeting or exceeding all assigned sales and portfolio goals.
  • Provide proactive and constant feedback that assist management in the following areas:
    • Go-to-market strategy
    • Development of new treasury product solutions based on client specific business needs and conventional treasury industry practice.
    • Recommend best practices and continuous improvement in client delivery areas to ensure clients receive the best-in-class experience.
  • Actively ensure compliance with all EWB policies and procedures such as Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, etc.
  • May perform other duties as assigned.

Qualifications
  • Minimum 10 years of Treasury and Payments sales and relationship management experience in Corporate/Commercial segments.
  • Advanced knowledge of treasury management concepts and principles as related to Bank products and services.
  • Good working knowledge of advanced outside sales, business development and cross selling techniques. Also familiar with Bank lending policies and practices, Bank operations and services, Federal and State banking regulations, etc.
  • Bachelor's degree is typically required.
  • Certified Treasury Professional (CTP) accreditation preferred.
  • Excellent verbal and written communication skills to include selling of Bank services, negotiating and closing sales opportunities, coordinating with others throughout the Bank, preparing and delivering professional grade presentations.
  • Proficient in multiple standard business software applications including MS Word, Excel, and PowerPoint.
  • Must be able to travel locally and regionally to conduct client calls, business conferences and events.
  • Professional working proficiency in Mandarin and or Cantonese is a plus

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.
Compensation
The base pay range for this position is USD $130,000.00/Yr. - USD $285,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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