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Merchant Relationship Manager Jobs (NOW HIRING)

Coastal Pay

Client Relationship Manager

Manhattan, NY · Remote

Relationship Manager -- REMOTE (San Diego) REMOTE | 55K-65K Base + Residuals Coastal Pay is a ... This role ensures merchant satisfaction, portfolio retention, and revenue expansion while we scale ...

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$28K

$80.7K

$140.5K

How much do merchant relationship manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for merchant relationship manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Relationship Manager, and why are they important?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.
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Merchant Relationship Manager jobs near you
Relationship Manager IV

Relationship Manager IV

First Merchants Bank

Columbus, OH • On-site

Full-time

Posted yesterday

First Merchants Bank rating

8.0

Company rating: 8.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

54th of 141 rated banks

Job description

First Merchants Bank is seeking a Relationship Manager IV. This position will effectively carry out the Commercial Sales and Relationship Management process by growing market share, broadening revenue mix, retaining customers and managing portfolios.

As part of this role, you will:

  • Implement an aggressive sales and marketing strategy to develop new and existing relationships.
  • Identify and develop prospects into significant new relationships with yearly goals for income production.
  • Aggressive sales call plan which aligns with established goals.
  • Cross sell opportunities.
  • Ensure bank reporting tool is utilized for reporting progress.
  • Provide exceptional customer service; be responsive, knowledgeable and exceed customer expectations.
  • Continually monitor current loans and customer’s credit profile to ensure complete conformity with terms.
    • Ensure current credit and financial information is obtained as needed and/or that collateral is adequate.
    • Review financials with customers and provide expert advice as necessary.
    • Direct accountability for loss prevention; determine necessary action to be taken on all loans, includes resolving marginal and delinquent loans.
    • Remain cognizant of developing trends.
  • Extend credit within assigned limits to commercial customers.
    • Interview applicants and obtain information concerning their business needs, abilities and earnings, and assess credit risk.
    • Obtain and analyze pertinent financial data or appraise the adequacy of collateral pledged.
    • Review, validate and/or approve letters of credit.
  • Support employee development and training, counsel, motivate, coach, mentor and provide leadership.
  • Position may supervise others while retaining direct production goals.

To be successful in this position, we require the following:

  • Bachelor’s degree in business or related field OR associate degree/two (2) years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience list below).
  • A minimum of ten (10) years of commercial banking experience.

First Merchants offers the following:

  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

What First Merchants Bank employees say

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