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Merchant Relationship Manager Jobs in Texas (NOW HIRING)

WaFd Bank

Senior Relationship Manager

Dallas, TX · On-site

$115K - $175K/yr

... lines and deposits, merchant processing, treasury management products lines that drives ... Supports other Relationship Managers, Analysts, and other colleagues to provided customers and ...

WaFd Bank

Senior Relationship Manager

Dallas, TX · On-site

$115K - $175K/yr

... lines and deposits, merchant processing, treasury management products lines that drives ... Supports other Relationship Managers, Analysts, and other colleagues to provided customers and ...

WaFd Bank

Senior Relationship Manager

Dallas, TX · On-site

$115K - $175K/yr

The Senior Relationship Manager is responsible for developing, manages, grow, and deepen ... lines and deposits, merchant processing, treasury management products lines that drives ...

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All JobsMerchant Relationship JobsMerchant Relationship Manager JobsMerchant Relationship Manager Jobs in Texas

Merchant Relationship Manager information

See Texas salary details

$26.1K

$75.2K

$130.9K

How much do merchant relationship manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for merchant relationship manager in Texas is $75,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $98,300.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

Is being a merchant relationship manager a stressful job?

A merchant relationship manager role can be stressful due to the need to maintain client satisfaction, meet sales targets, and handle complex negotiations. The job often requires strong communication skills, problem-solving abilities, and the ability to manage multiple accounts simultaneously, which can contribute to work-related stress.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.
What are popular job titles related to Merchant Relationship Manager jobs in Texas? For Merchant Relationship Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Merchant Relationship Manager jobs in Texas look for? The top searched job categories for Merchant Relationship Manager jobs in Texas are:
What cities in Texas are hiring for Merchant Relationship Manager jobs? Cities in Texas with the most Merchant Relationship Manager job openings:
Merchant Relationship Manager jobs near you
Infographic showing various Merchant Relationship Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $75,189 per year, or $36.1 per hour.

Merchant Services Relationship Manager

Hancock Whitney Corp.

Conroe, TX • On-site

Full-time

Posted 15 days ago

Job description

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.
JOB FUNCTION / SUMMARY:
The Merchant Services Relationship Manager 1 is the primary liaison for service escalations and Level 2 client support (inquiries and issues that have a potential material financial, compliance, and/or reputational impact to the client and/or company) including coordination of client implementations and projects, operational issue resolution, building of relationships with client contacts, and coordination of client retention activities. This position is also responsible for management, retention, and growth of the assigned portfolio of high-value merchant relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Serves as primary point of contact for internal and external clients and various departments/divisions to resolve implementation and service issues, comply with customer requests, and respond to client inquiries; new client implementations-related escalations for Merchant Sales, Operations, and banking partners.
  • Manage end-to-end new client implementation process, including new merchant application boarding and quality control, terminal file builds, equipment orders, welcome/activation calls, etc.
  • Assist with maintaining a comprehensive end-to-end new client implementation model.
  • Assist with documenting procedures for application quality assurance, account boarding, equipment ordering, client activations/training, and vendor oversight.
  • Assist with vendor management and oversight of business vendors supporting new client implementations.
  • Assist with maintaining a comprehensive process to effectively manage system enhancement requests and defects for Merchant Services LOB.
  • Provides support in research and resolution of service escalations and inquiries.
  • Serves as the primary point of contact for operational issues for clients in assigned portfolio of high-value relationships with annual merchant services revenue of up to $10,000.
  • Ensures client satisfaction by delivering best-in-class service through effective communication, swift resolution of customer inquiries and requests, sound decision making, and problem solving.
  • Collaborates with clients and internal stakeholders to set priorities that enable the client to achieve their goals and objectives.
  • Develops and maintains relationships with key internal and external stakeholders and client contacts within assigned portfolio.
  • Interface with clients to determine present and future needs and assist with developing solutions.
  • Keeps abreast of new products/services and changes to existing products/services. Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
  • Identifies additional opportunities to provide new/additional products, services, or other resources to client.
  • Participates in business reviews to learn about clients' strategic direction, as well as gain a good understanding of the products and/or services FIS is offering.
  • Performs all other related duties are assigned as needed.

SUPERVISORY RESPONSIBILITIES:
None
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
  • Bachelor's Degree in business or related field or equivalent combination of education and experience is required
  • 2+ years of experience in payment card processing and/or financial industry is required
  • Proven success in customer service/managing customer relationships
  • Excellent communication and presentation skills
  • Excellent organizational and time management skills
  • Self-starter, motived to achieve results with minimal amount of supervision
  • Ability to consistently meet deadlines in a fast-paced environment
  • Requires strong analytical and problem solving skills
  • Requires human relations, negotiation and documentation skills
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Proficient using Microsoft Office applications (Word and Excel proficiency is required)
  • Ability to travel if required (~10%)

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
  • Ability to work under stress and meet deadlines
  • Ability to operate related equipment to perform the essential job functions
  • Ability to read and interpret a document if required to perform the essential job functions
  • Ability to travel if required to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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