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Merchant Services Manager Jobs in Texas (NOW HIRING)

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Merchant Services Sales Executive

Dallas, TX · On-site

$25 - $40/hr

Opportunities for advancement into sales leadership and management Compensation is earned and paid ... Evaluate merchants' current payment processing services, pricing, equipment, and operational needs

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All JobsMerchant Services JobsMerchant Services Manager JobsMerchant Services Manager Jobs in Texas

Merchant Services Manager information

See Texas salary details

$25.6K

$76.1K

$128.1K

How much do merchant services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for merchant services manager in Texas is $76,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $108,500.00 per year, depending on experience, location, and employer.

What is a merchant services manager?

Merchant Services Managers are professionals responsible for overseeing the payment processing solutions and services offered to businesses that accept credit and debit card transactions. They manage relationships with merchants, coordinate with payment processors, and ensure that all services run smoothly and securely. These managers also handle problem resolution, evaluate new payment technologies, and ensure compliance with industry regulations. Their goal is to provide efficient, secure, and cost-effective payment solutions that support their clients' business operations.

What is the difference between Merchant Services Manager vs Payment Processing Specialist?

AspectMerchant Services ManagerPayment Processing Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Payment industry certifications (e.g., PCI DSS, ACH certifications)
Work EnvironmentOversees merchant accounts, manages client relationships, collaborates with sales teamsFocuses on transaction processing, troubleshooting payment issues, supporting payment systems
Employer & Industry UsageFinancial institutions, payment service providers, merchant acquiring banksPayment processors, merchant account providers, financial technology companies
Search & Comparison IntentUnderstanding managerial roles in merchant servicesDetails about payment processing operations and support roles

The Merchant Services Manager typically oversees merchant accounts, manages client relationships, and collaborates with sales teams, requiring certifications like PCI DSS. In contrast, a Payment Processing Specialist focuses on transaction processing, troubleshooting, and supporting payment systems. Both roles are vital in the payment industry but differ in scope and responsibilities.

What are some common challenges faced by merchant services managers when integrating new payment technologies with existing systems?

Merchant Services Managers often encounter challenges when integrating new payment technologies, such as ensuring compatibility with legacy systems, maintaining data security standards, and minimizing disruption to daily business operations. Collaboration with IT teams and payment providers is essential to address these issues effectively. Additionally, managers must provide clear training and support to staff to ensure a smooth transition and maximize the benefits of new solutions.

What are the key skills and qualifications needed to thrive as a merchant services manager?

To thrive as a Merchant Services Manager, you need expertise in payment processing, financial analysis, and client relationship management, typically supported by a degree in business, finance, or a related field. Familiarity with merchant account platforms, point-of-sale (POS) systems, and PCI compliance is essential, and certifications such as Certified Payments Professional (CPP) can be advantageous. Strong negotiation, problem-solving, and communication skills set top performers apart in managing merchant accounts and resolving client issues. These competencies are critical for ensuring seamless payment operations, maintaining client satisfaction, and driving revenue growth in a competitive payments industry.
What are the most commonly searched types of Merchant Services jobs in Texas? The most popular types of Merchant Services jobs in Texas are:
What are popular job titles related to Merchant Services Manager jobs in Texas? For Merchant Services Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Merchant Services Manager jobs in Texas look for? The top searched job categories for Merchant Services Manager jobs in Texas are:
What cities in Texas are hiring for Merchant Services Manager jobs? Cities in Texas with the most Merchant Services Manager job openings:
Merchant Services Manager jobs near you
Infographic showing various Merchant Services Manager job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $76,094 per year, or $36.6 per hour.

Merchant Services Relationship Manager

Hancock Whitney Corp.

Conroe, TX • On-site

Full-time

Posted 15 days ago

Job description

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.
JOB FUNCTION / SUMMARY:
The Merchant Services Relationship Manager 1 is the primary liaison for service escalations and Level 2 client support (inquiries and issues that have a potential material financial, compliance, and/or reputational impact to the client and/or company) including coordination of client implementations and projects, operational issue resolution, building of relationships with client contacts, and coordination of client retention activities. This position is also responsible for management, retention, and growth of the assigned portfolio of high-value merchant relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Serves as primary point of contact for internal and external clients and various departments/divisions to resolve implementation and service issues, comply with customer requests, and respond to client inquiries; new client implementations-related escalations for Merchant Sales, Operations, and banking partners.
  • Manage end-to-end new client implementation process, including new merchant application boarding and quality control, terminal file builds, equipment orders, welcome/activation calls, etc.
  • Assist with maintaining a comprehensive end-to-end new client implementation model.
  • Assist with documenting procedures for application quality assurance, account boarding, equipment ordering, client activations/training, and vendor oversight.
  • Assist with vendor management and oversight of business vendors supporting new client implementations.
  • Assist with maintaining a comprehensive process to effectively manage system enhancement requests and defects for Merchant Services LOB.
  • Provides support in research and resolution of service escalations and inquiries.
  • Serves as the primary point of contact for operational issues for clients in assigned portfolio of high-value relationships with annual merchant services revenue of up to $10,000.
  • Ensures client satisfaction by delivering best-in-class service through effective communication, swift resolution of customer inquiries and requests, sound decision making, and problem solving.
  • Collaborates with clients and internal stakeholders to set priorities that enable the client to achieve their goals and objectives.
  • Develops and maintains relationships with key internal and external stakeholders and client contacts within assigned portfolio.
  • Interface with clients to determine present and future needs and assist with developing solutions.
  • Keeps abreast of new products/services and changes to existing products/services. Maintains comprehensive knowledge of applicable products, services, and company policies and procedures.
  • Identifies additional opportunities to provide new/additional products, services, or other resources to client.
  • Participates in business reviews to learn about clients' strategic direction, as well as gain a good understanding of the products and/or services FIS is offering.
  • Performs all other related duties are assigned as needed.

SUPERVISORY RESPONSIBILITIES:
None
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
  • Bachelor's Degree in business or related field or equivalent combination of education and experience is required
  • 2+ years of experience in payment card processing and/or financial industry is required
  • Proven success in customer service/managing customer relationships
  • Excellent communication and presentation skills
  • Excellent organizational and time management skills
  • Self-starter, motived to achieve results with minimal amount of supervision
  • Ability to consistently meet deadlines in a fast-paced environment
  • Requires strong analytical and problem solving skills
  • Requires human relations, negotiation and documentation skills
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Proficient using Microsoft Office applications (Word and Excel proficiency is required)
  • Ability to travel if required (~10%)

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
  • Ability to work under stress and meet deadlines
  • Ability to operate related equipment to perform the essential job functions
  • Ability to read and interpret a document if required to perform the essential job functions
  • Ability to travel if required to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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