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Marriott Operations Jobs (NOW HIRING)

Marriott

Assistant Manager - Room Operations

Plano, TX · On-site

CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities Opens and closes ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Assistant Manager - Room Operations

Plano, TX · On-site

CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities Opens and closes ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

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Marriott Operations information

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$31

How much do marriott operations jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for marriott operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

Is it hard to get hired by Marriott?

Getting hired for Marriott operations roles can be competitive, often requiring relevant experience in hospitality, customer service, or management. Candidates typically need to complete an application, pass interviews, and sometimes obtain certifications such as ServSafe or hospitality training. Strong communication skills and a flexible schedule can also improve chances of employment.

What is the 15-5 rule at Marriott?

The 15-5 rule at Marriott refers to a customer service guideline where employees aim to resolve guest issues within 15 minutes and follow up within 5 hours to ensure guest satisfaction. It emphasizes prompt response and effective communication as key skills for Marriott operations staff.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What do I get after working 25 years at Marriott?

After 25 years as a Marriott operations employee, you typically become eligible for long-term service recognition, which may include increased benefits, seniority status, and potential eligibility for retirement plans or pension options. Employees with extensive tenure often qualify for higher pay grades, additional vacation days, and other loyalty rewards depending on company policies.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the highest salary in Marriott?

The highest salary for a Marriott operations role can reach over $150,000 annually, typically for senior management positions such as General Manager or Regional Director. Compensation varies based on experience, location, and performance, often including bonuses and benefits.
What cities are hiring for Marriott Operations jobs? Cities with the most Marriott Operations job openings:
What states have the most Marriott Operations jobs? States with the most job openings for Marriott Operations jobs include:
What job categories do people searching Marriott Operations jobs look for? The top searched job categories for Marriott Operations jobs are:
Marriott Operations jobs near you
Infographic showing various Marriott Operations job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Director, Platform Engineering (MULTIPLE POSITIONS) - Bethesda -MD

Director, Platform Engineering (MULTIPLE POSITIONS) - Bethesda -MD

Marriott

Bethesda, MD • On-site, Remote

$168/hr

Full-time

Posted 29 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,143 frontline employees who took The Breakroom Quiz

50th of 105 rated hotels

Job description

Marriott International, Inc.: Director, Platform Engineering (MULTIPLE POSITIONS) - Bethesda -MD

DUTIES:

  • Oversee day to day application development projects and engineering while leading continuous improvement on process definition and compliance.
  • Directly manage software engineers and project managers.
  • Deliver on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platform.
  • Function as the technical decision-maker and problem solver to deliver projects on time and on budget.
  • Promote project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes.
  • Manage continuous improvement program to improve quality, consistency, and client satisfaction.
  • Define API gateway roadmap with automated API provisioning.
  • Understand IT financial structures and manage corporate financial processes and standards - including drivers of process costs.
  • Influence technology strategy by providing strategic advice, be a trusted advisor to discipline partners for

leveraging/customizing software to meet their digital marketing requirements.

  • Work with direct reports to facilitate consistency of service delivery across client groups.
  • Facilitate compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tool and processes for both waterfall and agile development; Estimating standard tools and processes, incorporating flexibility for small and large projects; and deployment standard tools and processes.
  • Monitor projects for adherence to defined application development processes.
  • Communicate to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary.
  • Communicate important application development policy changes that affect service provider and/or Marriott operations.
  • Manage application development projects in partnership with IT teams, business partners and providers.
  • Work with application development service providers and validate the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement.
  • Provide input to IT's business strategy and planning as needed.
  • Support and follow defined IT Governance decision rights, standards and practices.
  • Drive adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry.
  • Demonstrate continuous improvement through metrics of quality consistency and client satisfaction.
  • Work with application development service providers, IT teams, and business partners to implement continuous improvement activities
  • Respond to issues identified in project surveys or other feedback processes, to continually improve client satisfaction.

REQUIREMENTS: Bachelor's degree or foreign equivalent degree in Computer Science, Electronics Engineering, IT or related technical field followed by 10 years of progressively responsible professional application development leadership experience. Experience must include:

  • 7 years of technical experience within architecture development, including integration of backend systems and development
  • 5 years of experience designing, managing and maintaining API gateway (Akana or other industry leading API Gateway) and developer portal in Production environment.
  • 5 years of experience with integration approaches and architectures
  • 5 years of experience with cloud-native solution, microservices-architecture and API orchestration architecture
  • 4 years of experience with each of the following technologies - Java, NoSQL, Spring boot, Kafka, Docker, K8s, Cloud
  • 3 years of experience with DevOps, CI/CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, and SEO
  • 5 years of experience with API platforms, back-end services, database and networking components of full stack infrastructure
  • 5 years of experience in building observability platforms using ELK, Prometheus, Grafana, and/or Graphite
  • 5 years of experience with Akamai GTM, Akamai Bot Manager, Akamai Kona Site Defender, and/or Akamai Devops
  • 4 years of experience with edge and application caching strategies using Akamai, Redis, Varnish, and/or Hazlecast,
  • 5 years of experience with performance monitoring, debugging, optimization techniques and core web vitals
  • 3 years of experience with frontend technology stacks NodeJS, ReactJS, VueJS, webpack and develop proof of concepts
  • 5 years of experience with direct management of cross functional, sourced, or matrixed teams

Telework: 100%; Position may be performed from anywhere within the US 

Travel: Travel to Marriott HQ in Bethesda MD at least one per quarter

SALARY: $168,150-$197,600 per year

LOCATION: 7750 Wisconsin Ave, Bethesda, MD, 20814                              

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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