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Marriott Operations Jobs in Minnesota (NOW HIRING)

Marriott

Housekeeping Manager

Minneapolis, MN · On-site

You oversee daily operations, quality control, and team performance while ensuring all guest rooms and public areas meet Marriott brand standards. Your leadership directly impacts guest satisfaction ...

Marriott

Guest Experience Expert

Minneapolis, MN

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Loss Prevention Officer

Minneapolis, MN

... operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

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Marriott Operations information

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What are popular job titles related to Marriott Operations jobs in Minnesota? For Marriott Operations jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Minnesota look for? The top searched job categories for Marriott Operations jobs in Minnesota are:
What cities in Minnesota are hiring for Marriott Operations jobs? Cities in Minnesota with the most Marriott Operations job openings:
Marriott Operations jobs near you
Housekeeping Manager

Housekeeping Manager

Marriott

Minneapolis, MN • On-site

Full-time

Medical, Dental, PTO

Posted 20 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, S&S Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
 
Department: Housekeeping / Operations
 
Reports to: General Manager
 
POSITION SUMMARY
 
As the Housekeeping Manager, you are responsible for leading the housekeeping team and ensuring the hotel maintains a clean, organized, and welcoming environment. You oversee daily operations, quality control, and team performance while ensuring all guest rooms and public areas meet Marriott brand standards. Your leadership directly impacts guest satisfaction, team engagement, and operational success.
 
PRIMARY RESPONSIBILITIES
 
LEADERSHIP & TEAM SUPPORT
 
Supervise, train, and motivate the housekeeping team to maintain high performance and morale.
Create and manage daily room assignments through Quore on tablets.
Complete and submit the Daily Housekeeping Manager Checklist in Quore.
Conduct daily pre-shift meetings to review priorities, special requests, and goals.
Foster a positive, inclusive, and team-oriented work environment.
Support team members with workload, supplies, and operational needs.
Maintain consistent communication with the General Manager and Front Office leadership.
 
OPERATIONS & QUALITY CONTROL
 
Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and storage.
Ensure compliance with Marriott cleanliness, safety, and presentation standards.
Conduct daily inspections to verify room readiness and quality.
Track productivity and quality metrics using Quore.
Maintain proper inventory levels of linens, amenities, and cleaning supplies.
Ensure all housekeeping equipment is properly maintained.
Coordinate with the Maintenance Department to ensure all areas are fully operational.
Ensure all maintenance issues and work orders are properly submitted and tracked through Quore.
Monitor and manage housekeeping-related guest requests, service recovery opportunities, and guest concerns through Marriott GXP.
Ensure guest requests are addressed promptly and documented appropriately.
Coordinate with Front Office, Maintenance, and other departments to ensure guest concerns are resolved efficiently.
 
LOST & FOUND
 
Manage Lost & Found procedures in coordination with the Front Office.
Ensure all items are properly documented and tracked.
Maintain accurate storage and labeling procedures.
Follow company policy for retention and disposition of items.
 
INVENTORY & REPORTING
 
Conduct monthly inventory of linens, amenities, and supplies.
Submit inventory reports to the General Manager as required.
Monitor usage and prevent shortages or overstock.
Maintain clean and organized storage areas.
 
EMPLOYEE ENGAGEMENT & DEVELOPMENT
 
Promote teamwork, accountability, and open communication.
Recognize performance and provide coaching where needed.
Maintain a respectful, safe, and professional work environment.
Conduct one-on-one meetings and performance discussions.
Lead by example with strong presence and leadership.
 
SAFETY & COMPLIANCE
 
Train staff on safety procedures, chemical handling, and equipment use.
Ensure compliance with OSHA and all hotel safety standards.
Report safety concerns and maintenance issues promptly.
Maintain safe and organized housekeeping areas.
 
GUEST EXPERIENCE & SERVICE
 
Monitor and respond to housekeeping-related guest requests through Marriott GXP.
Ensure guest requests are completed promptly and in accordance with Marriott service standards.
Assist with service recovery efforts and guest follow-up when appropriate.
Coordinate with the Front Office regarding VIP arrivals, special requests, and guest preferences.
Communicate professionally and effectively with guests and team members to enhance the overall guest experience.
 
PERFORMANCE & ACCOUNTABILITY
 
Ensure all housekeeping boards and assignments are updated daily in Quore.
Complete required checklists and reporting consistently.
Participate in leadership meetings and operational reviews.
Submit performance and operational reports as required.
 
QUALIFICATION
 
Minimum 2 years of supervisory experience in housekeeping or hotel operations.
Strong understanding of hotel housekeeping operations and standards.
Experience using Quore or similar task management systems preferred.
Excellent communication, leadership, and organizational skills.
Ability to multitask and prioritize effectively.
High school diploma required; hospitality degree preferred.
Flexible schedule including weekends and holidays.
Ability to lift 50lbs.
Fluent in English and Spanish
 
Employee Discount, Health Insurance, Dental Insurance, Paid Time Off, Opportunities For Advancement. 

 The salary range for this position is $48,000 to $52,000 annually.
 
This company is an equal opportunity employer.
 
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