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Marriott Operations Jobs in Michigan (NOW HIRING)

Marriott

Director of Services

Detroit, MI · On-site

Directs and works with team to successfully execute all housekeeping operations. Strives to ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Assistant Banquet Manager

Detroit, MI · On-site

CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Assists in ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Assistant Banquet Manager

Detroit, MI · On-site

CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories Assists in ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Guest Service Representative

Detroit, MI · On-site

$13.25 - $16.25/hr

... and hours of operation, and local areas of interest. Follow up on any outstanding requests or ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Services

Detroit, MI · On-site

Directs and works with team to successfully execute all housekeeping operations. Strives to ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Front Desk Agent

Troy, MI · On-site

$13.50 - $17/hr

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott International

Director of Services

Detroit, MI · On-site

$92K - $117K/yr

Directs and works with team to successfully execute all housekeeping operations. Strives to ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Assistant General Manager

Traverse City, MI · On-site

... Marriott in Traverse City, MI. This position supports the General Manager in overseeing daily hotel operations, including front desk, housekeeping, and food and beverage services, to ensure a high ...

Marriott

Executive Sous Chef

Detroit, MI · On-site

$80K - $95K/yr

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... The Executive Sous Chef will assist the Executive Chef in overseeing kitchen operations, managing ...

Marriott

Safety and Security Officer

Detroit, MI · On-site

... operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

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Marriott Operations information

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What are popular job titles related to Marriott Operations jobs in Michigan? For Marriott Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Michigan look for? The top searched job categories for Marriott Operations jobs in Michigan are:
What cities in Michigan are hiring for Marriott Operations jobs? Cities in Michigan with the most Marriott Operations job openings:
Marriott Operations jobs near you
Director-Human Resources Operations

Director-Human Resources Operations

Marriott

Detroit, MI

Full-time

Posted 17 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,178 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description

JOB SUMMARY

Executes strategies that serve to attract, retain and develop diverse premiere talent. Position directs and works with human resource employees on recruitment, total compensation, employee relations and training and development. Executes against objectives outlined in the Human Resource Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable laws and regulations as well as Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR

2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Legal and Compliance Practices

Ensures terminated employee files are retained for the required length of time.

Ensures compliance on all human resource audits.

Ensures proper documentation of all progressive disciplinary action is kept in employee file.

Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).

Works with the unemployment services provider to respond to unemployment claims.

Attends unemployment hearings and ensures property is properly represented.

Ensures employees are treated fairly and equitably.

Ensures Guarantee of Fair Treatment policy is consistently followed and proper documentation is maintained on all disciplinary issues.

Ensures employees are treated fairly and equitably and that issues are brought to resolution.

Administers property policies fairly and consistently.

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Managing Human Resources Communication

Communicates changes to the benefit plans in a timely manner.

Communicates property rules and regulations via an employee handbook.

Coaches managers on progressive discipline process.

Managing Staffing and Employee Development Activities

Participates in the interviewing and hiring of Human Resources employee team members.

Ensures performance evaluations and merit increase paperwork are maintained in employee files.

Manages performance appraisal process (e.g., ensures reviews are conducted in a timely manner, increases are processed quickly, and management performance appraisal is completed).

Maintaining Employee Relations

Establishes and maintains open, collaborative relationships with employees.

Utilizes an "open door" policy to address employee problems or concerns in a timely manner.

Ensures effective employee communication channels are established and active in departments.

Ensures employees establish and maintain open, collaborative relationships with their team members.

Strives to improve employee retention.

Monitors work environment for signs of union organization.

Solicits employee feedback.

Organizes Spirit to Serve Our Communities events.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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