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Marriott Operations Jobs in Michigan (NOW HIRING)

Marriott

Night Auditor & Hotel Operations

Romulus, MI · On-site

$14.50 - $19.25/hr

None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique ...

New

Marriott

Spa Director

Detroit, MI · On-site

CORE WORK ACTIVITIES Managing Spa Operations and Budgets Selects vendors for spa retail operations ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott International

Senior Events Manager

Detroit, MI · On-site

$75K - $95K/yr

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... This role requires a strategic thinker who can balance client satisfaction, operational efficiency ...

Marriott International

Rooms Operations Manager

Romulus, MI · On-site

$57K - $73K/yr

JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Front Desk Agent - Saudi National

Sterling Heights, MI · On-site

$13.25 - $16.75/hr

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Director of Human Resources

Detroit, MI · On-site

... by Marriott International, Inc. Job Summary As the Director of Human Resources , you will oversee all HR operations for hotel employees, leading a team of HR professionals while managing labor ...

New

Marriott

Bellman - Saudi National

Sterling Heights, MI · On-site

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Bellman - Saudi National

Sterling Heights, MI · On-site

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott International

Director of Group Sales

Detroit, MI · On-site

$118K - $154K/yr

... Marriott's Customer Service Standards and hotel's Brand Standards. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer ...

Marriott

Guest Experience Expert

Dearborn, MI · On-site

Whether processing operational needs, addressing guest requests, completing reports, or sharing the ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Senior Sales Executive

Detroit, MI · On-site

Executes and supports the operational aspects of business booked (e.g., generating proposal ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott International

Spa Director

Detroit, MI · On-site

$93K - $123K/yr

CORE WORK ACTIVITIES Managing Spa Operations and Budgets • Selects vendors for spa retail ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Front Desk Agent

Dearborn, MI · On-site

$15.50/hr

Whether processing operational needs, addressing guest requests, completing reports, delivering ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Guest Experience Expert

Dearborn, MI · On-site

$20.18/hr

Additional Information Job Number 26110875 Job Category Rooms & Guest Services Operations Location ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Guest Experience Specialist

Romulus, MI · On-site

$16.70/hr

Whether processing operational needs, addressing guest requests, completing reports, delivering ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

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Marriott Operations information

What is Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are popular job titles related to Marriott Operations jobs in Michigan?

For Marriott Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Marriott Operations jobs in Michigan look for?

The top searched job categories for Marriott Operations jobs in Michigan are:

What cities in Michigan are hiring for Marriott Operations jobs?

Cities in Michigan with the most Marriott Operations job openings:

Marriott Operations jobs near you

Night Auditor & Hotel Operations

Marriott

Romulus, MI • On-site

$14.50 - $19.25/hr

Full-time

Posted 2 days ago

New

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

POSITION SUMMARY

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 

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