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Marriott Operations Jobs in Delaware (NOW HIRING)

Marriott

Front Desk Manager

Newark, DE

$16.50 - $21.50/hr

Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...

Marriott

Director of Sales

Newark, DE · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...

Marriott International

Front Desk Manager

Newark, DE · On-site

$16.50 - $21.50/hr

Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...

Marriott International

Director of Sales

Newark, DE · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...

Crisp Hotel Management LLC

Front Desk Agent

Wilmington, DE · On-site

$13.75 - $17.50/hr

Why Work With Us? • Competitive Pay • Marriott Discounts • Health Benefits • Paid Time Off ... operational standards • Maintain a high level of professional appearance and consistent ...

Franchise Location

Director of Sales

Newark, DE · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...

Shaner Hotel Group

AM Bistro Server/Barista

Newark, DE

$15 - $17/hr

... Marriott requirements) * Communicate effectively with the GM, department managers, and fellow team members * Complete opening/closing procedures and daily operational checklists * Jump in to help ...

Shaner Hotel Group

AM Bistro Server/Barista

Newark, DE · On-site

$15 - $17/hr

... Marriott requirements) * Communicate effectively with the GM, department managers, and fellow team members * Complete opening/closing procedures and daily operational checklists * Jump in to help ...

Shaner Hotel Group

AM Bistro Server/Barista

Newark, DE · On-site

$15 - $17/hr

... Marriott requirements) * Communicate effectively with the GM, department managers, and fellow team members * Complete opening/closing procedures and daily operational checklists * Jump in to help ...

Crisp Hotel Management LLC

Server

Wilmington, DE · On-site

Why Work With Us? • Competitive Pay • Marriott Discounts • Health Benefits • Paid Time Off ... Follow all safety and operational standards * Maintain a high level of professional appearance in ...

EOS Hospitality

Night Auditor

Bethany Beach, DE · On-site

$14.75 - $19.75/hr

Previous 1-2 years customer related experience, preferably in a Marriott property * Proficiency in ... Knowledge of accounting operations to include all aspects, such as, accounts, receivable, payroll ...

EOS Hospitality

Night Auditor

Bethany Beach, DE · On-site

$14.75 - $19.75/hr

Previous 1-2 years customer related experience, preferably in a Marriott property * Proficiency in ... Knowledge of accounting operations to include all aspects, such as, accounts, receivable, payroll ...

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Marriott Operations information

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What job categories do people searching Marriott Operations jobs in Delaware look for? The top searched job categories for Marriott Operations jobs in Delaware are:
What cities in Delaware are hiring for Marriott Operations jobs? Cities in Delaware with the most Marriott Operations job openings:
Marriott Operations jobs near you
Front Desk Manager

Front Desk Manager

Marriott

Newark, DE

$16.50 - $21.50/hr

Full-time

Re-posted 8 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About the Team
Shaner Hotels has an amazing opportunity at our Courtyard Newark - UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware's first "Green Lodging" establishments. The hotel is near many local businesses-including WL Gore, Bank of America, and Siemens-and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware's "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.
 
Job Description
 
Where Leadership Meets Hospitality.
Help Drive the Success of Our Hotel Every Day.
The Front Office Manager is one of the most influential leaders in the hotel, serving as a key operational partner to hotel leadership while guiding the team responsible for creating exceptional guest experiences every day. This role extends far beyond the Front Desk. It requires a leader who can develop people, solve problems, anticipate challenges, and maintain operational excellence in a dynamic hospitality environment.
 
The Front Office Manager works closely with the Hotel Manager and Executive Leadership Team, serving as a key contributor to the hotel's daily operations, guest satisfaction, financial performance, and overall success.
 
Success in this role will be measured by your ability to lead people, solve problems, maintain operational excellence, and keep the hotel moving forward each day. This position is ideal for someone who sees a challenge and immediately starts looking for solutions.
 
This role is much more than overseeing check-ins and check-outs. The Front Office Manager serves as the operational heartbeat of the hotel-leading the team responsible for creating first impressions, resolving challenges, supporting revenue goals, and ensuring exceptional guest experiences every day.
 
The successful candidate will be a confident decision-maker, a strong people leader, and a dependable presence for both guests and associates. They will be expected to think quickly, adapt constantly, and lead by example in a fast-paced environment.
 
What You'll Do
Lead all Front Office operations, including Front Desk, Reservations, Night Audit, and guest service functions.
Recruit, train, coach, and develop a high-performing guest services team.
Create schedules, manage labor expenses, and ensure appropriate staffing levels based on business demands.
Monitor guest satisfaction and resolve concerns professionally and effectively.
Review daily business levels and anticipate operational challenges before they arise.
Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards.
Manage cash controls, credit procedures, room inventory, and financial accountability within the department.
Partner closely with Housekeeping, Engineering, Sales, Food & Beverage, and Accounting to ensure seamless hotel operations.
Monitor occupancy, room availability, room type balancing, and yield management initiatives.
Assist with budgeting, forecasting, labor management, and financial performance goals.
Handle guest, employee, and operational issues with professionalism, urgency, and sound judgment.
Serve as Manager on Duty and hotel leader as business demands require.
Support training, coaching, and performance management initiatives to develop future hospitality leaders.
Maintain strong communication across all departments to ensure a consistent guest experience and efficient hotel operations.
 
What We're Looking For
High school diploma or equivalent.
Minimum 2 years of hotel supervisory experience, including Front Office leadership responsibilities preferred.
Strong understanding of hotel operations, guest service, and front office procedures.
Experience leading teams in a fast-paced hospitality environment.
Excellent communication, conflict-resolution, and decision-making skills.
Strong organizational and time-management abilities.
Ability to analyze situations, make decisions quickly, and follow through effectively.
Working knowledge of hotel systems, financial controls, labor management, and revenue management concepts.
Ability to work independently with minimal supervision.
Professional demeanor and the ability to maintain composure in a fast-moving environment.
 
Preferred Qualifications
Previous Marriott experience.
Experience with hotel property management systems.
Some college coursework or degree.
Spanish language proficiency a plus.
 
The Ideal Candidate
An experienced hospitality leader who is ready to make an impact.
Calm under pressure and comfortable making decisions in real time.
Flexible and adaptable in a 24-hour operation.
Comfortable holding associates accountable while building a positive team culture.
Highly organized and detail-oriented.
Able to shift seamlessly between guest service, employee leadership, financial oversight, and operational problem-solving.
A collaborative partner who enjoys working closely with other department leaders.
Dependable, resourceful, and proactive.
Willing to lead by example and jump in wherever needed to support the success of the hotel and your team.
Schedule Expectations
Hospitality is a 24-hour business, and this role requires flexibility. While schedules are generally planned in advance, the Front Office Manager must be prepared to work a variety of shifts, including mornings, evenings, weekends, holidays, and occasional overnight support when business needs require.
 
This position is ideal for someone who understands that leadership means being present when the team needs support most and that every shift presents an opportunity to develop associates, enhance the guest experience, and strengthen hotel operations.
 
Why Join Our Team?
The Courtyard Newark - University of Delaware offers a unique hospitality environment at the intersection of higher education, athletics, business travel, and community engagement. As Front Office Manager, you will play a key leadership role in shaping the guest experience, developing future hospitality professionals, and driving the operational success of the hotel.
 
You'll join a collaborative leadership team where your voice matters, your contributions are visible, and your ability to influence the success of the hotel extends well beyond the Front Desk.
 
If you're an experienced hospitality leader who enjoys solving problems, developing teams, and making an impact every day, we'd love to hear from you.

salaried compensation and benefits

This company is an equal opportunity employer.

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