General Manager
$120K - $135K/yr
Full operational oversight of a dynamic full-service Courtyard by Marriott hotel Revenue growth, GOP performance, and strategic asset management Brand standards execution and guest experience ...
General Manager
$120K - $135K/yr
Full operational oversight of a dynamic full-service Courtyard by Marriott hotel Revenue growth, GOP performance, and strategic asset management Brand standards execution and guest experience ...
General Manager
Newark, DE · On-site
$120K - $135K/yr
Full operational oversight of a dynamic full-service Courtyard by Marriott hotel Revenue growth, GOP performance, and strategic asset management Brand standards execution and guest experience ...
General Manager
Newark, DE · On-site
$120K - $135K/yr
Full operational oversight of a dynamic full-service Courtyard by Marriott hotel Revenue growth, GOP performance, and strategic asset management Brand standards execution and guest experience ...
Front Desk Manager
$16.50 - $21.50/hr
Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...
Front Desk Manager
$16.50 - $21.50/hr
Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...
Front Desk Manager
Newark, DE · On-site
$16.75 - $21.50/hr
Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...
Front Desk Manager
Newark, DE · On-site
$16.75 - $21.50/hr
Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...
Director of Sales
Newark, DE · On-site
The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...
Director of Sales
Newark, DE · On-site
The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...
Front Desk Manager
Newark, DE · On-site
$16.50 - $21.50/hr
Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...
Front Desk Manager
Newark, DE · On-site
$16.50 - $21.50/hr
Review daily business levels and anticipate operational challenges before they arise. Ensure compliance with all Shaner, Marriott, and hotel policies, procedures, and brand standards. Manage cash ...
Director of Sales
Newark, DE · On-site
The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...
Director of Sales
Newark, DE · On-site
The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...
Sales Manager
Wilmington, DE · On-site
... Marriott systems (CI/TY, Lightspeed, etc.) to manage pipeline, reporting, and bookings * Represent the hotel at networking events, trade shows, and community functions * Partner with operations teams ...
Sales Manager
Wilmington, DE · On-site
... Marriott systems (CI/TY, Lightspeed, etc.) to manage pipeline, reporting, and bookings * Represent the hotel at networking events, trade shows, and community functions * Partner with operations teams ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...
Front Desk Supervisor
Newark, DE · On-site
$16.75 - $21.50/hr
Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...
Front Desk Supervisor
Newark, DE · On-site
$16.75 - $21.50/hr
Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...
Front Desk Supervisor
Newark, DE · On-site
$16.50 - $21.50/hr
Strong understanding of Marriott service standards, guest recovery, and front office operations. * Excellent communication, leadership, and conflict-resolution skills. * Ability to make sound ...
Guest Services Agent
Wilmington, DE · On-site
$14.50 - $18.50/hr
Operation of the telephone switchboard in a courteous manner. * Answer guest inquiries about hotel ... Marriott Fosse experience preferred. What We'll Do For You: * Health Benefits - Comprehensive ...
Guest Services Agent
Wilmington, DE · On-site
$14.50 - $18.50/hr
Operation of the telephone switchboard in a courteous manner. * Answer guest inquiries about hotel ... Marriott Fosse experience preferred. What We'll Do For You: * Health Benefits - Comprehensive ...
Guest Services Agent
Wilmington, DE · On-site
$14.50 - $18.50/hr
Operation of the telephone switchboard in a courteous manner. * Answer guest inquiries about hotel ... Marriott Fosse experience preferred. What We'll Do For You: * Health Benefits - Comprehensive ...
Guest Services Agent
Wilmington, DE · On-site
$14.50 - $18.50/hr
Operation of the telephone switchboard in a courteous manner. * Answer guest inquiries about hotel ... Marriott Fosse experience preferred. What We'll Do For You: * Health Benefits - Comprehensive ...
Front Desk Agent
Wilmington, DE · On-site
$13.75 - $17.50/hr
Why Work With Us? • Competitive Pay • Marriott Discounts • Health Benefits • Paid Time Off ... operational standards • Maintain a high level of professional appearance and consistent ...
Front Desk Agent
Wilmington, DE · On-site
$13.75 - $17.50/hr
Why Work With Us? • Competitive Pay • Marriott Discounts • Health Benefits • Paid Time Off ... operational standards • Maintain a high level of professional appearance and consistent ...
The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...
The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Collaborate closely with Revenue Management, Operations, and other department leaders to ensure an ...
Front Office Manager
Wilmington, DE · On-site
At least 2+ years progressive experience hotel front office operations. * Previous supervisory ... Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG ...
Front Office Manager
Wilmington, DE · On-site
At least 2+ years progressive experience hotel front office operations. * Previous supervisory ... Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG ...
AM Bistro Server/Barista
Newark, DE · On-site
$15 - $17/hr
... Marriott requirements) * Communicate effectively with the GM, department managers, and fellow team members * Complete opening/closing procedures and daily operational checklists * Jump in to help ...
AM Bistro Server/Barista
Newark, DE · On-site
$15 - $17/hr
... Marriott requirements) * Communicate effectively with the GM, department managers, and fellow team members * Complete opening/closing procedures and daily operational checklists * Jump in to help ...
Executive Housekeeper
Wilmington, DE · On-site
In this key leadership role, you'll ensure smooth operations across rooms, public areas, and ... Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG ...
Executive Housekeeper
Wilmington, DE · On-site
In this key leadership role, you'll ensure smooth operations across rooms, public areas, and ... Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG ...
AM Bistro Server/Barista
Newark, DE · On-site
$15 - $17/hr
... Marriott requirements) * Communicate effectively with the GM, department managers, and fellow team members * Complete opening/closing procedures and daily operational checklists * Jump in to help ...
AM Bistro Server/Barista
Newark, DE · On-site
$15 - $17/hr
... Marriott requirements) * Communicate effectively with the GM, department managers, and fellow team members * Complete opening/closing procedures and daily operational checklists * Jump in to help ...
Server
Wilmington, DE · On-site
Why Work With Us? • Competitive Pay • Marriott Discounts • Health Benefits • Paid Time Off ... Follow all safety and operational standards * Maintain a high level of professional appearance in ...
Server
Wilmington, DE · On-site
Why Work With Us? • Competitive Pay • Marriott Discounts • Health Benefits • Paid Time Off ... Follow all safety and operational standards * Maintain a high level of professional appearance in ...
Marriott Operations information
Is it hard to get hired by Marriott?
Getting hired for Marriott operations roles can be competitive, often requiring relevant experience in hospitality, customer service, or management. Candidates typically need to complete an application, pass interviews, and sometimes obtain certifications such as ServSafe or hospitality training. Strong communication skills and a flexible schedule can also improve chances of employment.
What is the 15-5 rule at Marriott?
The 15-5 rule at Marriott refers to a customer service guideline where employees aim to resolve guest issues within 15 minutes and follow up within 5 hours to ensure guest satisfaction. It emphasizes prompt response and effective communication as key skills for Marriott operations staff.
What is the difference between Marriott Operations vs Marriott Front Desk Agent?
| Aspect | Marriott Operations | Marriott Front Desk Agent |
|---|---|---|
| Primary Role | Oversees hotel operations, including departments like housekeeping, food & beverage, and maintenance | Handles guest check-ins, check-outs, and customer service at the front desk |
| Required Credentials | Hospitality management experience, relevant certifications often preferred | High school diploma or equivalent; customer service skills |
| Work Environment | Management setting with oversight of multiple departments | Front-line customer service in the hotel lobby |
| Industry Usage | Used for managerial and supervisory roles in hotel operations | Front desk and guest services roles |
Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.
What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?
To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.
What are Marriott Operations?
Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.
What do I get after working 25 years at Marriott?
After 25 years as a Marriott operations employee, you typically become eligible for long-term service recognition, which may include increased benefits, seniority status, and potential eligibility for retirement plans or pension options. Employees with extensive tenure often qualify for higher pay grades, additional vacation days, and other loyalty rewards depending on company policies.
What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?
Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.
What is the highest salary in Marriott?
The highest salary for a Marriott operations role can reach over $150,000 annually, typically for senior management positions such as General Manager or Regional Director. Compensation varies based on experience, location, and performance, often including bonuses and benefits.
What job categories do people searching Marriott Operations jobs in Delaware look for? The top searched job categories for Marriott Operations jobs in Delaware are:
What cities in Delaware are hiring for Marriott Operations jobs? Cities in Delaware with the most Marriott Operations job openings:
Marriott International rating
6.4
Based on 1,148 frontline employees who took The Breakroom Quiz
51st of 106 rated hotels
Job description
Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
About the Team
Shaner Hotels has an amazing opportunity at our Courtyard Newark - UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware's first "Green Lodging" establishments. The hotel is near many local businesses-including WL Gore, Bank of America, and Siemens-and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware's "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Job Description
Now Hiring: General Manager
Lead a Courtyard by Marriott - Shape the Next Generation of Hospitality Leaders
Are you ready to lead more than a hotel?
We are seeking an exceptional, forward-thinking General Manager to lead our full-service Courtyard by Marriott property - while also serving as an Adjunct Professor in partnership with a leading university hospitality program.
This is not a traditional GM role.
This is a legacy-building opportunity.
You will drive financial performance, operational excellence, and guest satisfaction - while partnering with the university to provide mentoring, teaching, and inspiring future hospitality professionals through a fully integrated, hands-on hotel practicum program.
If you are a proven hospitality leader who believes in service, innovation, and developing people, this is your platform.
This position uniquely blends:
Executive hotel leadership
Community influence
Talent pipeline development
Brand excellence within the Courtyard by Marriott portfolio
Academic engagement and teaching
You won't just operate a hotel - you'll operate a living classroom.
Full operational oversight of a dynamic full-service Courtyard by Marriott hotel
Revenue growth, GOP performance, and strategic asset management
Brand standards execution and guest experience excellence
Sales strategy, market positioning, and community engagement
Development and mentoring of department leaders
Serve as Adjunct Professor within the University's Hospitality Program
Deliver an immersive practicum course hosted inside the hotel
Mentor and coach hospitality students
We're searching for a leader who is:
A proven General Manager or senior hotel executive
Financially savvy and performance-driven
Passionate about developing people
A natural mentor and confident public speaker
Community-connected and relationship-oriented
Energized by innovation and experiential learning
Minimum of seven (7) years of progressive hotel leadership experience
Marriott brand experience a plus
Teaching, training, or mentoring experience strongly valued
Master's degree required
salaried compensation and benefits. $120,000 - 135,000
This company is an equal opportunity employer.
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