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Manager Workday Support Analyst Jobs in Indiana (NOW HIRING)

Dmainc

Workday Solutions Engineer

Fort Wayne, IN · Hybrid

You will collaborate with functional stakeholders, business analysts, and development squads to ... Collaborate with the Software Development and PMO teams to deliver integrations within established ...

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Manager Workday Support Analyst information

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst, and why are they important?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.
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Manager Workday Support Analyst jobs near you
Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Robert Half

Merrillville, IN • On-site

$27.71 - $32.09/hr

Temporary

Posted 23 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation.
Responsibilities:
• Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests.
• Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting.
• Perform approved security-related user support tasks such as application whitelisting and other routine access control activities.
• Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption.
• Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency.
• Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary.
• Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through.
• Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures.
• Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID.
• Manage and update service desk tickets with clear notes, status changes, and timely resolution details.• Hands-on experience supporting user accounts and permissions in on-premises Active Directory environments.
• Working knowledge of Microsoft technologies, including Office 365 and Windows-based desktop support.
• Ability to troubleshoot first-level hardware, software, connectivity, and basic networking issues.
• Familiarity with Windows 10 and general Microsoft operating system support in an enterprise setting.
• Experience handling service desk tickets and documenting incidents, actions taken, and outcomes clearly.
• Exposure to VMware log review and the ability to recognize when escalation is required.
• Strong customer support skills with the ability to communicate technical information clearly to end users.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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