ZipRecruiter

Log In

1

Manager Workday Support Analyst Jobs in Indiana (NOW HIRING)

Deloitte

Workday SCM Manager

Indianapolis, IN · On-site

... support across various industries. If you're seeking an exciting career with plenty of ... fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs ...

previous page

Showing results 41-60

All JobsWorkday Support Analyst JobsManager Workday Support Analyst JobsManager Workday Support Analyst Jobs in Indiana

Manager Workday Support Analyst information

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What are popular job titles related to Manager Workday Support Analyst jobs in Indiana?

For Manager Workday Support Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager Workday Support Analyst jobs in Indiana look for?

The top searched job categories for Manager Workday Support Analyst jobs in Indiana are:

What cities in Indiana are hiring for Manager Workday Support Analyst jobs?

Cities in Indiana with the most Manager Workday Support Analyst job openings:

Manager Workday Support Analyst jobs near you

IT Systems Support Analyst

Edwards Electrical and Mechanical, Inc.

Indianapolis, IN • On-site

Full-time

Re-posted 11 days ago

Job description

Duties/Responsibilities:
• Log, process, and prioritize help desk issues
• Diagnose, troubleshoot, research, and solve hardware, software, and telecommunication issues.
• Provide exceptional customer service in person, via phone, and email.
• Offer technical assistance on the delivery, configuration, set up, maintenance, and
troubleshooting of computer systems, hardware and software.
• Train end users and write instructions/documentation as necessary
• New user onboarding and terminated user offboarding
• Repairing/replacing damaged and outdated hardware and mobile devices.
• Installing software updates and patches.
• Coordinate with vendors as needed to assist with support activities.
• Mobile device management using MDM tools.
• Occasional travel to remote offices
• Follow up with users to ensure full resolution of issues.
Required Skills/Abilities:
• Support a variety of users with divergent needs and skill levels
• Ability to work independently, as part of a project team, or collaboratively to make necessary
decisions and respond to emergencies effectively
• Communicate technical and complex information in verbal and written form.
• Identify trends and make suggestions for technical modifications to resolve existing and future problems.
Education/Qualifications:
• Associate's degree in computer-related discipline; bachelor's degree preferred
• One to five years' experience in an end-user facing role in a trouble shooting capacity
• Experience supporting remote users distributed over several locations (preferred)
• Windows 11, Widows 10, Microsoft Office 65, Autodesk, web conferencing, copiers/MFP printers
• iPhones, iPads, MDM device management, cellular modems and hotspots
• Basic TCP/IP networking skills (DHCP, DNS, VPNs), Unifi access points, Meraki security appliances
Physical Requirements (examples include:)
• Prolonged periods of sitting while working at a computer station
• Frequent use of a computer, keyboard, mouse, and telephone
• Frequent standing, walking, bending, stooping, kneeling, and reaching to install, troubleshoot, or maintain computer equipment.
• Lifting and moving computing hardware weighing up to 40 pounds
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Responsibilities and duties may be subject to change based on organizational needs and priorities

Apply