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Manager Workday Support Analyst Jobs in Indiana (NOW HIRING)

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... In this role, you will manage and resolve support tickets related to our Human Resource Management ...

CYNET SYSTEMS

System Support Analyst

Indianapolis, IN · On-site

$41/hr

Ai team, candidates will be responsible for managing service operations that support digital health ... Generate and analyze usage and change metrics to support service performance and reporting. * Use ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

Ivy Tech

Finance Business Analyst

Indianapolis, IN · On-site

$250/wk

The Finance Business Analyst is a member of the Ivy Tech Finance Center of Agility (FCOA) team in ... Act as back-up for Workday Community- managing communications with Workday Support for designated ...

Ivy Tech

Finance Business Analyst

Indianapolis, IN

$250/wk

The Finance Business Analyst is a member of the Ivy Tech Finance Center of Agility (FCOA) team in ... Act as back-up for Workday Community- managing communications with Workday Support for designated ...

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Manager Workday Support Analyst information

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst, and why are they important?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.
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Manager Workday Support Analyst jobs near you
HR Technology Manager/Workday Lead

HR Technology Manager/Workday Lead

BraunAbility

Carmel, IN • On-site

Full-time

Re-posted 8 days ago

BraunAbility rating

6.5

Company rating: 6.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

355th of 430 rated machine equipment manufacturers

Job description

Job Description:
Position Summary
BraunAbility is looking for an HR Technology Manager / Workday Lead to provide day-to-day leadership for our Workday platform. This role leads intake, prioritization, platform delivery, optimization, stakeholder alignment, and change enablement across multiple, global business units, while partnering closely with AI and IT/Data/Security peers.
We are beyond implementation and stabilization and are focused on helping Workday deliver more value to the business. Success in this role requires bringing structure, sound judgment, and strong facilitation skills - the ability to guide conversations, manage competing input, and help groups move toward clear decisions.
This role represents a shift in how the day-to-day operation of Workday is managed, with ownership moving from the Director to this position, while the Director provides overall strategy and direction. The role works in close partnership with the Director to ensure alignment, communication, and progress across the enterprise.
Over time, this role is expected to grow in enterprise scope and leadership responsibility, with the opportunity to take on broader ownership as the function continues to evolve.
What You'll Do
  • Own the intake and prioritization process for Workday support, enhancements, optimization work, and project requests

  • Maintain a visible backlog and help translate business needs into a realistic roadmap

  • Lead structured conversations with stakeholders across multiple business units to drive clarity, alignment, decisions, and forward movement

  • Manage day-to-day Workday delivery across support, enhancements, and projects

  • Lead and develop the Workday Analyst / Sr. Analyst

  • Coordinate vendor support and ensure work is scoped, high quality, and well documented

  • Drive continuous improvement through release evaluation, auditing, and issue pattern analysis

  • Partner with AI and IT/Data/Security to support responsible, scalable use of Workday and related capabilities

  • Help ensure stakeholders understand what is changing, why it matters, and what it means for them

  • Stay connected to the work by stepping in to support system configuration, ticket resolution, or project work when needed in a small team environment

What We're Looking For
  • Experience leading or coordinating Workday HCM

  • Prior experience leading others in a hands-on or small team environment

  • A bachelor's degree in Business, Human Resources, Information Systems, or a related field, or equivalent combination of education and relevant experience

  • Strong facilitation skills and the ability to redirect conversations, manage competing input, and land decisions

  • Experience with prioritization, backlog management, delivery coordination, and vendor partnership

  • Workday fluency and a strong understanding of how process, configuration, user experience, and change adoption connect

  • Ability and willingness to operate in a player-coach capacity in a small team environment, balancing leadership responsibilities with hands-on support as needed

  • Strong communication skills and the ability to translate between business and technical needs

  • Experience supporting communication and change readiness in connection with system or process changes

  • A practical, grounded approach to improvement, governance, and responsible use of new technology, including AI

  • Leadership potential and interest in growing enterprise scope over time

We recognize candidates may bring different combinations of experience. If this role aligns with your background and interests, we encourage you to apply.
Why This Role Matters
This role sits at the center of helping Workday truly support the business at the level needed today. It brings structure where demand can otherwise become reactive, strengthens alignment across the enterprise, improves the pace of optimization, supports stronger adoption of change, and helps position the platform for future growth and evolving business needs.
What Success Looks Like
  • Priorities are clear and visible across the enterprise

  • Stakeholders understand timing, tradeoffs, and direction

  • Meetings result in decisions and next steps

  • The platform improves steadily over time, not just in response to issues

  • Changes are communicated clearly and adopted more smoothly

  • Vendor support is used intentionally and effectively

  • The team operates with greater clarity, discipline, and sustainability

BraunAbility Culture / Values Tie-In
At BraunAbility, we are Devoted to Making Life a Moving Experience for All. We create mobility solutions that give people with physical disabilities and their caregivers, greater independence and freedom in their daily lives.
As we continue to grow, we are creating more opportunity to improve how we work, strengthen our capabilities, and build for what's ahead. We are looking for someone who values doing what's right, building practical solutions, supporting people well, and helping move the business forward in a thoughtful and grounded way.
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where all team members feel valued and have the opportunity to be their best.
BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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