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Manager Workday Support Analyst Jobs in Indiana (NOW HIRING)

CYNET SYSTEMS

System Support Analyst

Indianapolis, IN · On-site

$41/hr

Ai team, candidates will be responsible for managing service operations that support digital health ... Generate and analyze usage and change metrics to support service performance and reporting. * Use ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... In this role, you will manage and resolve support tickets related to our Human Resource Management ...

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... Provide continued project updates to department managers. * Assist the Systems Support Manager with ...

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Manager Workday Support Analyst information

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.
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Manager Workday Support Analyst jobs near you

Technical Systems Analyst - Workday Security - Hybrid

Community Health Network

Indianapolis, IN • On-site

Full-time

Re-posted 5 days ago

Community Health Network rating

7.7

Company rating: 7.7 out of 10

Based on 232 frontline employees who took The Breakroom Quiz

161st of 887 rated healthcare providers

Job description

Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.
Make a Difference
Community Health Network is seeking a Technical Systems Analyst to join the team in supporting our Workday Support Team as a Workday Security Admin. This role will have the opportunity to directly impact the design, implementation, and support of our Workday platform. You will be an integral part of helping us design, deploy, and support our Workday Security needs. This role may also have opportunities to branch into other Workday support roles or technology platforms as we continue to evolve our solutions landscape.
A day in the life of our Technical Systems Analysts may mean leading technical efforts within our solutions, assisting adjacent peers in IT or supporting our business through your technological acumen and understanding of their applications. You may at times serve as the liaison between our business and the software vendors in helping resolve issues, enhance our solutions, or lead discoveries into new technology or features. This role is cross domain and will support or assist with Finance, HR, and Supply Chain applications Workday Security needs.
Ideally, candidates for this role have prior experience as a Workday Security Administrator or similar application experience supporting ERP platform user and role security functions.
Preferred Skills
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal skills, including conducting/leading customer meetings, conducting presentations and advising support and implementation teams on technical issues.
  • Experience in planning production roll-out and deployment related activities.
  • Experience in creating and maintaining documentation and standards.
  • Ability to work in a team environment consisting of technical and non-technical members.
  • Ability to work collaboratively in a team environment with a strong focus on customer service and solution ownership.

Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
  • Associate degree (2-year) in Information Technology required.
  • In lieu of the above education requirements, a combination of experience and education will be considered.
  • Minimum of two (2) or more years of relevant IT experience required.
  • Healthcare experience is preferred.
  • Strong problem-solving, organizational, and communication skills.
  • Strong networking, interpersonal, and relationship-building skills.
  • Ability to remain composed in challenging circumstances and help de-escalate stressful situations.
  • Demonstrates active listening, empathy, compassion, and teamwork.
  • Focused on collaboration and contributing to high-performing teams.

Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Apply Today!

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