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Manager Workday Support Analyst Jobs (NOW HIRING)

Aurelius

Work alongside Fins Support Analyst who will manage the main security of the application * Work ... Support half yearly Workday release reviews and testing against existing build. * Prepare for ...

Samprasoft

Workday Developer

Somerville, MA · On-site

Job Requirements: * 5+ years of experience in managing Workday support tickets. * 5+ years of ... solving, analytical, and team-working skills. * Ability to perform under a high pressure ...

OneSource Virtual

BPaaS Support Analyst

Coppell, TX · On-site +1

Create and manage Workday user accounts, including username and password setup. Assign OSV Service ... Strong analytical thinking; uses data to troubleshoot and support decisions. Customer Service ...

TopBloc

Workday Project Manager (Workday Certified)

$120K - $165K/yr

Once live, we also provide expertise and resources as needed to support the customer's individual ... Workday Project Management certification from a Workday Services Partner Firm (Required) * 1-3 ...

Makse Group

Consulting Manager - Workday Financials

$150K - $190K/yr

We take on challenges together, support each other's growth, and celebrate every milestone. Looking ... Manage support requests related to Workday Financials which require a great deal of workstream ...

Uofl

Partner with others in the organization to interpret and manage business reports and analysis in an ... Support regression testing and introduction of required changes as new Workday releases are ...

Makse Group

Senior Manager - Workday Financials

$175K - $225K/yr

We take on challenges together, support each other's growth, and celebrate every milestone. Looking ... Manage support requests related to Workday Financials which requires a great deal of workstream ...

Rainbow Shops

HR Workday Analyst

Brooklyn, NY · On-site

<< Back to jobs list HR Workday Analyst - Brooklyn, NY Rainbow Apparel is looking for a HR Workday Analyst to support and optimize our Workday HCM platform for a fast growing, multi-location retail ...

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All JobsManager Workday Support Analyst Jobs

Manager Workday Support Analyst information

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$38.5K

$97.6K

$172.5K

How much do manager workday support analyst jobs pay per year?

As of Jul 1, 2026, the average yearly pay for manager workday support analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst, and why are they important?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.
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Manager Workday Support Analyst jobs near you
Manager, Workday HCM Support

Manager, Workday HCM Support

Aurelius

On-site

Full-time

Posted 24 days ago

Job description

To enable operational support of the recently implemented Workday platform for both HCM and Finance, with associated integrations, working closely with the Workday Finance Support Analyst and the teams in Finance and HR, across all entities and countries.

What you'll do

  • Work with business users to provide first and second line of support for Workday.

  • Work on new features and optimisation projects, in addition to supporting BAU

  • Work alongside Fins Support Analyst who will manage the main security of the application

  • Work with third party support AMS partners for more complex requests

  • Work closely with existing project team to ensure any support requests do not break existing design decisions. If they do and are valid, take these to design authority for decisions

  • Manage ticketing process with AMS partner for HR and HR AMS relationship

  • Manage WSP Ask an Expert requests (coordinated with Fins)

  • Manage the tenants, together with Fins Support Analyst, including code build and migration

  • Support new user training for deployed countries, where necessary.

  • Support half yearly Workday release reviews and testing against existing build.

  • Prepare for monthly and annual reviews with Workday and AMS partner

  • Challenge designs and business requests to ensure a standard design is achieved globally, allowing for localisations in country

  • Ensure all changes, fixes are tested and signed of before deployment to ensure full audit trail of changes

What you'll need

  • Proficiency in Workday as a user and technician

  • Knowledge of core HR processes (from hire to retire) as well as job and organisation architecture. A particular knowledge of advanced compensation is desirable

  • Knowledge of the Workday suite of SKUs at a broad level, including new AI incoming

  • Demonstrable knowledge and experience in the following areas in Workday HCM (including a broad level of configuration skills with deep skills in one particular area):

    • Core HCM

    • Time and Time Off

    • Absence

    • Expenses

    • Recruitment

    • Advanced Compensation

    • Talent and Performance

    • Prism and Extend (less important)

  • Ability to create Workday Custom Reports, Calculated fields, condition rules, custom objects, custom fields is required, with strong understanding of multiple data sources

  • Knowledge of security roles and ability to manage security changes

  • Knowledge of audit processes and segregation of duties

  • Knowledge of domains, business processes and business process policies

  • Knowledge of integrations - not to build but to view failures and schedules

  • Knowledge of EIBs and Web services

  • Knowledge of core processes - Customer and Supplier invoices and contracts, ad hoc payments, ad hoc bank transactions, bank reconciliations, accounting journals, expenses, project time, etc

  • Ability to manage Workday releases twice a year as well as ad hoc migration of code

Environment, Customer Focus and Relationships:

  • Consistently deliver an excellent and comprehensive service

  • Ability to build and sustain the confidence of senior level stakeholders.

  • Develop strong relationships with colleagues, plus key contacts within the business

People Management/Personal Development:

  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice.

  • Remains aware of external, industry, legal and regulatory developments (where this is relevant to the job role) to ensure practice and outputs are of a sufficiently high standard.

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