ZipRecruiter

Log In

1

Manager Workday Support Analyst Jobs in Connecticut

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Support integration with Records Management Systems (RMS) * Assist in rollout of CJIS enhancements ... Troubleshoot, analyze, and resolve user issues or escalate when required * Maintain detailed ticket ...

Deloitte

Workday Integrations Manager

Stamford, CT · On-site

... live support * Leading the integration architecture and delivery approach for Workday ... Managing project workstreams, mentoring and directing junior team members, and coordinating cross ...

Deloitte

Workday Integrations Manager

Hartford, CT · On-site

... live support * Leading the integration architecture and delivery approach for Workday ... Managing project workstreams, mentoring and directing junior team members, and coordinating cross ...

Robert Half

Desktop Support Analyst

East Hartford, CT · On-site

$25 - $30/hr

Manage and resolve support tickets while maintaining excellent customer service * Assist with hardware inventory and asset tracking activities * Support technology refresh initiatives and workstation ...

ERPA

... analytics, and continuously enhance the user experience. ERPA is building a candidate bench for ... This role is responsible for all aspects of project delivery and helps support our customers ...

Deloitte

Workday Financials Manager

Hartford, CT

... support across various industries. If you're seeking an exciting career with plenty of ... fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs ...

Deloitte

Workday Financials Manager

Stamford, CT

... support across various industries. If you're seeking an exciting career with plenty of ... fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs ...

Wesleyan

Workday HRIS Analyst

Middletown, CT · On-site +1

$92K - $111K/yr

Enterprise Systems, an integral part of ITS, supports the University's Workday System. The ... Recruiting, Core HCM, Advance Compensation, Talent Management and Benefits or an equivalent ...

Crowe LLP

Workday Absence & HCM Senior Analyst

Hartford, CT · Remote

$91K - $116K/yr

Manage EIB templates and/or Mass Operations Management solutions * Support Workday release ... Execute research and analysis of best practices and solutions * Complete ad hoc projects and annual ...

Robert Half

Help Desk/Desktop Support Analyst

Norwalk, CT · On-site

$24 - $28/hr

We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on ... Manage incoming service requests from initial assessment through resolution, document work ...

Deloitte

Workday SCM Manager

Hartford, CT

... support across various industries. If you're seeking an exciting career with plenty of ... fit-gap analysis, as-is and to-be business process designs, conference room pilots (CRPs ...

next page

Showing results 1-20

All JobsWorkday Support Analyst JobsManager Workday Support Analyst JobsManager Workday Support Analyst Jobs in Connecticut

Manager Workday Support Analyst information

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.
What are popular job titles related to Manager Workday Support Analyst jobs in Connecticut? For Manager Workday Support Analyst jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Manager Workday Support Analyst jobs in Connecticut look for? The top searched job categories for Manager Workday Support Analyst jobs in Connecticut are:
What cities in Connecticut are hiring for Manager Workday Support Analyst jobs? Cities in Connecticut with the most Manager Workday Support Analyst job openings:
Manager Workday Support Analyst jobs near you
Infographic showing various Manager Workday Support Analyst job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Application Support Analyst

InstantServe LLC

Hartford, CT • On-site

$55/hr

Full-time

Re-posted 10 days ago

Job description

Application Support Analyst - CJIS Help Desk (Training & Onboarding)
Location: Hartford, CT (Hybrid - Onsite + Remote)
Rate: $55/hr (1099/C2C)
Duration: 12 Months
Schedule: Monday-Friday, 7:00 AM - 3:30 PM (EST)
Project Overview
The Criminal Justice Information System (CJIS) program for the State of Connecticut is enhancing its CISS Electronic Workflow to streamline how law enforcement agencies submit arrest reports, bond forms, and related documentation electronically.
This role will support the statewide onboarding, training, and help desk operations for police departments and criminal justice agencies adopting the system.
Role Summary
We are seeking an experienced Application Support Analyst / Help Desk Analyst to provide technical support, training, and onboarding assistance for CJIS electronic workflow users.
The ideal candidate will work closely with law enforcement agencies, IT teams, and vendors to ensure smooth adoption, issue resolution, and system usability.
Key Responsibilities
1. Help Desk & Technical Support
2. Training & User Enablement
3. Onboarding & Change Management
4. Stakeholder Collaboration
5. System Integration & Support
6. Reporting & Documentation
  • Provide weekly status reports (progress, risks, issues)
  • Maintain onboarding documentation and training records
  • Support integration with Records Management Systems (RMS)
  • Assist in rollout of CJIS enhancements such as:
    • Electronic arrest workflows
    • Clean Slate processing
    • Early Arrest Notifications
  • Participate in demos, pilots, and system upgrades
  • Act as liaison between:
    • CJIS Program Team
    • Law enforcement agencies
    • RMS vendors (NexGen, ProPhoenix, etc.)
  • Capture feedback and recommend system/process improvements
  • Lead onboarding for municipal police departments and agencies
  • Conduct:
    • Kickoff meetings
    • User Impact Assessments (UIA)
    • Rehearsal of Concept (ROC) sessions
  • Guide agencies in aligning with statewide electronic workflow standards
  • Ensure readiness before go-live
  • Deliver remote, onsite, and hybrid training sessions
  • Support train-the-trainer programs for law enforcement agencies
  • Create and maintain training materials, guides, and documentation
  • Assist users in adopting new workflows and system features
  • Provide L1/L2 support via phone, email, and ticketing systems
  • Troubleshoot, analyze, and resolve user issues or escalate when required
  • Maintain detailed ticket documentation and case notes
  • Ensure SLA compliance with timely triage and escalation
  • Develop and maintain knowledge base articles and SOPs
  • Collaborate with internal IT teams for issue resolution
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

FacebookTwitter

View All InstantServe Jobs

Apply