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Manager Workday Support Analyst Jobs in Nevada (NOW HIRING)

Manage and support all company hardware including communication devices * Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system * Analyze ...

Manage and support all company hardware including communication devices * Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system * Analyze ...

Description Position Summary Credit One Bank is looking for a Litigation Support Analyst II who ... Detail-oriented, accurate, and able to manage deadlines and other time constraints. * Intermediate ...

Employ appropriate application maintenance, support and incident management processes and ... Must be analytical and possess excellent problem-solving skills * Extraordinary customer service ...

As an IT Support Analyst, you'll play a critical role in managing client IT systems and identifying efficiencies and improving operational performance using technology. Your responsibilities will ...

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Manager Workday Support Analyst information

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What are popular job titles related to Manager Workday Support Analyst jobs in Nevada?

For Manager Workday Support Analyst jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Manager Workday Support Analyst jobs in Nevada look for?

The top searched job categories for Manager Workday Support Analyst jobs in Nevada are:

What cities in Nevada are hiring for Manager Workday Support Analyst jobs?

Cities in Nevada with the most Manager Workday Support Analyst job openings:

Infographic showing various Manager Workday Support Analyst job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Job description

WHY JOIN THE AMES COMPANIES

We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.

WHO WE ARE

The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here.

Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about out business lines, visit our website: https://www.homebyames.com/en-us/.

WHERE YOU WILL WORK

You will be working at out Reno, Nevada facility. 

WHAT YOU WILL DO

As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.

RESPONSIBILITIES

  • Analyze and evaluate reported issues, end user application requirements to determine optimum resolution
  • Analyze end user application requirements and assign appropriate systems
  • Manage and support all company software and their environments
  • Manage and support all company hardware including communication devices
  • Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system
  • Analyze the training needs of the end user, then provides proper training material
  • Complete tickets and projects within the required SLA or target date

REQUIREMENTS

  • Associate's Degree
  • 2 years of experience
  • Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
  • Must have experience in Meraki switches, cameras, and access points
  • Must be detail oriented and able to multitask while being courteous and professional to our internal customers
  • Must be able to communicate clearly and coach as needed
  • Must be able to work a flexible work schedule and be available after normal work hours

ENVIRONMENTAL/PHYSICAL REQUIREMENTS

Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.

While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.

WORK AUTHORIZATION

The AMES Companies will only employ those who are legally authorized to work in the United States.  The Company does not currently sponsor immigration visas for this role.