At Regions, the Consumer Loyalty Program Manager designs and executes loyalty strategies that deepen relationships, enhance customer experience, and drive engagement across our financial services ...
At Regions, the Consumer Loyalty Program Manager designs and executes loyalty strategies that deepen relationships, enhance customer experience, and drive engagement across our financial services ...
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Quick apply
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Manager Program Manager information
How does a manager program manager balance overseeing multiple projects while supporting their team's development?
What is a program manager?
What are the key skills and qualifications needed to thrive as a manager program manager?
What is the difference between Manager Program Manager vs Project Manager?
| Aspect | Manager Program Manager | Project Manager |
|---|---|---|
| Credentials | Typically requires a bachelor's degree, PMP or PgMP certification often preferred | Usually requires a bachelor's degree, PMP certification common |
| Work Environment | Oversees multiple projects within a program, strategic focus | Manages individual projects, tactical focus |
| Employer & Industry Usage | Used in tech, finance, healthcare for large initiatives | Common across industries for specific project delivery |
The main difference is that a Manager Program Manager oversees multiple related projects to achieve strategic goals, while a Project Manager focuses on managing a single project from start to finish. Program Managers have a broader scope, often coordinating teams and resources across projects, whereas Project Managers concentrate on delivering specific project outcomes on time and within budget.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 15 days ago
Regions Bank rating
8.1
Based on 158 frontline employees who took The Breakroom Quiz
65th of 170 rated banks
Job description
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Consumer Loyalty Program Manager designs and executes loyalty strategies that deepen relationships, enhance customer experience, and drive engagement across our financial services offerings. This role champions customer-centric initiatives, leveraging data and technology to deliver personalized, impactful programs aligned with Regions' mission to make life better.
Primary Responsibilities
- Develops and implements a loyalty program strategy that reflects Regions' values and strengthens customer retention
- Identifies innovative opportunities to differentiate Regions' loyalty offerings in the marketplace
- Ensures loyalty initiatives enhance the overall customer experience and aligns with Regions' brand promise
- Oversees customer communication strategies for program launches, updates, and engagement campaigns
- Collaborates with analytics and technology teams to leverage data for personalization and program optimization
- Understands how technology platforms support loyalty programs and ensures seamless integration
- Partners with marketing, product, operations, and compliance teams to deliver omni-channel loyalty experiences
- Builds strong relationships across internal and external stakeholders to ensure program success
- Defines key performance indicators (KPIs) and tracks program performance, providing insights and recommendations for continuous improvement
- Manages budgets and resources effectively to deliver on strategic objectives
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
This position is incentive eligible.
This is a single incumbent position.
Requirements
- Bachelor's degree in a related field
- Twelve (12) years of experience in card loyalty or relationship loyalty product management for a financial services company, loyalty marketing, or loyalty program/vendor product management
Preferences
- Certification in Agile Product Management or Pragmatic Marketing model
- Entrepreneurial mindset with a focus on innovation and customer-centricity
- Experience with financial P&L management and/or proforma level product P&L development and management
- Experience with the financial treatment of loyalty programs and accruals
- Experience with omni-channel marketing and personalization strategies
- Familiarity with regulatory requirements in financial services
- Knowledge of consumer bank relationship lifecycle management and product specific retention and growth drivers
- Proven track record of leading large-scale, customer-focused initiatives
Skills and Competencies
- Ability to inspire and lead cross-functional teams in a fast-paced environment
- Ability to lead by influence and oversee high performing cross functional teams
- Ability to understand financial implications of key performance drivers across a consumer bank - profitability, relationship depth, deposit aggregation, top of wallet status, etc.
- Advanced data analysis skills with advanced modeling experience in the field of loyalty programs
- Exceptional verbal and written communication skills
- Strong collaboration and stakeholder management abilities
- Strong product management skills
- Understanding of data analytics, technology platforms, and digital marketing
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$162,288.00 USD
Median:
$229,760.00 USD
Incentive Pay Plans:
Opportunity to participate in the Long Term Incentive Plan.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Regions Center
Location:
Birmingham, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
What Regions Bank employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Regions Bank
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Birmingham, AL, US
Year founded
1971