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Manager Moderator Jobs (NOW HIRING)

Client Experience & Relationship Management o Works with NCM team members, vendor partners, and ... Moderator Team Meetings as scheduled unless in a client engagement. o Works with Retail Solutions ...

The Robotics Club Moderator will be responsible for organizing and overseeing all aspects of the ... Organize and manage fundraising initiatives to support club events and competitions. * Coordinate ...

Keep the rest of the Moderator team informed of incidents, trends, or concerns ... Coordinate with the Membership Manager when member-specific issues impact onboarding or community ...

Community Manager & Moderator Company: EB5Visa Location: Remote / U.S. Based Type: Full-Time About EB5Visa.io We are building the definitive digital hub for the EB-5 Investor Visa program. The EB-5 ...

The Robotics Club Moderator will be responsible for organizing and overseeing all aspects of the ... Organize and manage fundraising initiatives to support club events and competitions. * Coordinate ...

This role owns daily session flow across the site -- directing moderators, managing the participant ... The Lead Study Moderator is a working supervisor: actively moderating sessions while overseeing ...

New

The moderator also manages participant outreach and scheduling, applying creative solutions to maintain throughput and uphold participant experience standards. • Familiarity with human factors ...

The moderator also manages participant outreach and scheduling, applying creative solutions to maintain throughput and uphold participant experience standards. • Familiarity with human factors ...

This role owns daily session flow across the site -- directing moderators, managing the participant ... The Lead Study Moderator is a working supervisor: actively moderating sessions while overseeing ...

New

The moderator also manages participant outreach and scheduling, applying creative solutions to maintain throughput and uphold participant experience standards. Skills data collection, user research ...

New

The moderator also manages participant outreach and scheduling, applying creative solutions to maintain throughput and uphold participant experience standards. Skills data collection, user research ...

New

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Manager Moderator information

What are the key skills and qualifications needed to thrive as a Manager Moderator, and why are they important?

To thrive as a Manager Moderator, you need expertise in community management, conflict resolution, and content moderation, often supported by experience in digital communication or customer service. Familiarity with moderation tools, forum platforms, and analytics systems is typically required. Strong leadership, emotional intelligence, and effective communication are soft skills that set top performers apart. These skills and qualities are crucial for maintaining a healthy online environment, fostering engagement, and ensuring adherence to community guidelines.

How do Manager Moderators typically balance overseeing moderation teams with handling high-priority escalations themselves?

Manager Moderators often split their time between supervising their moderation teams and directly managing sensitive or high-priority cases. They provide guidance to moderators, review complex decisions, and step in for escalated issues that require advanced judgment or cross-functional collaboration. This balancing act requires strong organizational skills, clear communication, and the ability to prioritize tasks dynamically based on emerging community trends or urgent incidents. Regular check-ins and detailed reporting help ensure both team effectiveness and swift resolution of critical matters.

What are Manager Moderators?

Manager Moderators are professionals responsible for overseeing and guiding online or community forums, social media groups, or other interactive platforms. Their main duties include enforcing community guidelines, resolving conflicts, approving or removing content, and ensuring a positive and respectful environment. Additionally, they may train and manage other moderators, analyze user engagement, and report feedback to higher management. Their role is crucial in maintaining the safety, integrity, and effectiveness of digital communities.

What is the difference between Manager Moderator vs Content Moderator?

AspectManager ModeratorContent Moderator
Required CredentialsExperience in moderation, leadership skills, sometimes a degree in communications or related fieldHigh school diploma or equivalent, training in content policies
Work EnvironmentSupervisory role, managing teams, strategic planningMonitoring and reviewing user-generated content, often in a fast-paced environment
Employer & Industry UsageSocial media platforms, online communities, gaming companiesSocial media, online forums, content sharing platforms

The main difference is that a Manager Moderator oversees moderation teams and develops policies, while a Content Moderator focuses on reviewing and removing inappropriate content. The Manager Moderator has more leadership responsibilities and strategic input, whereas the Content Moderator handles day-to-day content review tasks.

More about Manager Moderator jobs
What cities are hiring for Manager Moderator jobs? Cities with the most Manager Moderator job openings:
What are the most commonly searched types of Moderator jobs? The most popular types of Moderator jobs are:
What states have the most Manager Moderator jobs? States with the most job openings for Manager Moderator jobs include:
Infographic showing various Manager Moderator job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 31% Internship, 4% Full Time, 54% Nights, and 8% Summer. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.
Moderator

Full-time

Posted 21 days ago


Job description

The Moderator is responsible for developing and delivering 20 Group Meetings and In-dealership Consulting engagements as appropriate while supporting Retail Solutions' business initiatives. This role ensures client success by combining expert facilitation with NCM's mission, vision, and values. Moderators act as trusted advisors to group members, driving engagement, accountability, and operational excellence. By fostering collaboration and maintaining deep industry expertise, the Moderator plays a critical role in helping clients achieve sustained performance improvement.
Duties and Responsibilities
Group Facilitation & Delivery
o Develops and delivers a minimum of 6-8 20 Groups and 6 Benchmark Groups annually.
o Facilitates all client meetings in accordance with NCM's best practices and Standard Operating Procedures.
o Ensures consistent facilitation quality across all assigned groups.
o Meets baseline revenue expectations tied to assigned portfolio.
Client Experience & Relationship Management
o Works with NCM team members, vendor partners, and clients to ensure a premium client experience and professional work environment.
o Works directly with the sales team and group executive committees to ensure expedient onboarding of member candidates (CIP).
o Identifies opportunities to enhance client experience and ensures alignment with NCM's mission, vision, and values.
o Supports group health by monitoring engagement, satisfaction, and attendance trends.
o Communicates relevant information to Team Managers and Account Managers at the close of each meeting.
o Upholds fiduciary responsibility to refer NCM products and services when appropriate to improve client operations.
Collaboration & Alignment
o Communicates regularly with Team Managers to ensure alignment with KPI's, revenue goals, and portfolio performance.
o Attends Moderator Team Meetings as scheduled unless in a client engagement.
o Works with Retail Solutions Council to develop yearly initiatives, projects, and programs.
o Supports growth of existing portfolios through referrals, upselling NCM services, and cross-team collaboration.
Industry Expertise
o Works with industry vendors and experts to maintain a current understanding of the automotive industry.
o Maintains advanced knowledge of industry financial statements, business operations, and management best practices.
Compliance & Governance
o Adheres to NCM billing, receipt, and expense submission policies, with immediate reporting of any errors or discrepancies.
o Maintains zero tolerance for falsification, manipulation, or misrepresentation of data.
o Adheres to all legal, HR, and compliance policies during group discussions, including hold harmless standards.
o Follows all federal, state, and international compliance regulations applicable to group operations and client service.
o Complies with internal governance policies (e.g., chargeback policy, attrition reduction targets, group bylaws).
o Conducts all interactions in alignment with NCM's Mission, Vision, and Values, with zero tolerance for unprofessional behavior.
Administrative Excellence
o Completes all assigned trainings.
o Posts and updates all necessary group and client information in Salesforce.
o Maintains strong planning, project management, and time management practices.
Qualifications
• Bachelor's Degree preferred, however requirement may be satisfied with equivalent combination of education and work experience.
• 10-15 years of General Manager or equivalent experience within an applicable industry preferred.
• Industry-applicable management experience considered an asset.
• Advanced knowledge of industry financial statements and financial management best practices.
• Advanced knowledge of business operations and business acumen.
• Advanced capabilities with Microsoft Office.
• Strong time management skills.
• Superior ability to multi-task.
• Strong attention to detail.
• Strong planning and project management skills.
• Strong interpersonal skills.
• Superior customer service skills.
• Demonstrate initiative; be a self-starter.
• Employee must maintain a valid driver's license and acceptable driving record as driving on company business may be required.
• While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
• Must be able to answer phone and listen and speak with clients and co-workers.
• Ability to travel.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.