ZipRecruiter

Log In

1

Manager Moderator Jobs in Bolingbrook, IL (NOW HIRING)

Syndigo

Moderation Operations Coordinator

Chicago, IL · Hybrid

Respond to moderator questions and provide guidance as needed. * Identify trends, flag issues, and share suggestions for improvement with the Moderation Manager. * Serve as the subject matter ...

Marmon

Director of Product Management

Carol Stream, IL · Hybrid

$241K - $252K/yr

A strong people manager capable of supporting, coaching, growing, and inspiring various product ... Excellent facilitator and moderator can bridge the gap between technology and product across all ...

Syndigo

Moderation Operations Coordinator

Chicago, IL · On-site

$41K - $54K/yr

Respond to moderator questions and provide guidance as needed. * Identify trends, flag issues, and share suggestions for improvement with the Moderation Manager. * Serve as the subject matter ...

Ferrara

VP, Category Leadership

Chicago, IL · On-site

We are seeking a VP of Category Leadership & Management to join the Sales team, reporting to the ... Experienced research moderator in all types of qualitative approaches * Interpersonal skills to ...

UCAN

Safe Passage Community Watcher

Chicago, IL

Senior Program Manager CDPH NL Position Objective and Summary: The Community Watcher is posted on community streets and intersections to provide safe passage for students. Students and families are ...

All JobsModerator JobsManager Moderator JobsManager Moderator Jobs in Bolingbrook, IL

Manager Moderator information

What is a manager moderator?

Manager Moderators are professionals responsible for overseeing and guiding online or community forums, social media groups, or other interactive platforms. Their main duties include enforcing community guidelines, resolving conflicts, approving or removing content, and ensuring a positive and respectful environment. Additionally, they may train and manage other moderators, analyze user engagement, and report feedback to higher management. Their role is crucial in maintaining the safety, integrity, and effectiveness of digital communities.

How do manager moderators balance overseeing moderation teams with handling high-priority escalations?

Manager Moderators often split their time between supervising their moderation teams and directly managing sensitive or high-priority cases. They provide guidance to moderators, review complex decisions, and step in for escalated issues that require advanced judgment or cross-functional collaboration. This balancing act requires strong organizational skills, clear communication, and the ability to prioritize tasks dynamically based on emerging community trends or urgent incidents. Regular check-ins and detailed reporting help ensure both team effectiveness and swift resolution of critical matters.

What are the key skills and qualifications needed to thrive as a manager moderator?

To thrive as a Manager Moderator, you need expertise in community management, conflict resolution, and content moderation, often supported by experience in digital communication or customer service. Familiarity with moderation tools, forum platforms, and analytics systems is typically required. Strong leadership, emotional intelligence, and effective communication are soft skills that set top performers apart. These skills and qualities are crucial for maintaining a healthy online environment, fostering engagement, and ensuring adherence to community guidelines.

What is the difference between Manager Moderator vs Content Moderator?

AspectManager ModeratorContent Moderator
Required CredentialsExperience in moderation, leadership skills, sometimes a degree in communications or related fieldHigh school diploma or equivalent, training in content policies
Work EnvironmentSupervisory role, managing teams, strategic planningMonitoring and reviewing user-generated content, often in a fast-paced environment
Employer & Industry UsageSocial media platforms, online communities, gaming companiesSocial media, online forums, content sharing platforms

The main difference is that a Manager Moderator oversees moderation teams and develops policies, while a Content Moderator focuses on reviewing and removing inappropriate content. The Manager Moderator has more leadership responsibilities and strategic input, whereas the Content Moderator handles day-to-day content review tasks.

Are manager moderator jobs in high demand?

Manager moderator roles are in moderate demand, especially within online platforms, social media, and community management sectors. These positions often require strong communication skills, experience with moderation tools, and the ability to handle complex community issues, which can influence hiring trends.

Can you work remotely as a manager moderator?

Manager moderators can often work remotely, especially in online platforms or social media management roles, where supervision and content moderation can be performed from any location with internet access. Remote work arrangements depend on the employer’s policies, the nature of the moderation tasks, and required tools such as moderation software or communication platforms.

What job categories do people searching Manager Moderator jobs in Bolingbrook, IL look for?

The top searched job categories for Manager Moderator jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Manager Moderator jobs?

Cities near Bolingbrook, IL with the most Manager Moderator job openings:

Manager Moderator jobs near you

Moderation Operations Coordinator

Syndigo

Chicago, IL • Hybrid

Full-time

Posted 5 days ago

Job description

**This is an hourly, hybrid position that requires 2 days per week in office at our Chicago location**

This role supports the day-to-day operations of the moderation team by helping maintain quality standards, following established processes, and providing day-to-day support to moderators. The Moderation Operations Coordinator serves as a resource for team members, helps resolve routine questions, and contributes consistent moderation. 

HOW WE'LL BE WINNING TOGETHER DAY TO DAY

  • Perform monthly quality checks on AI and human moderation to ensure consistency, accuracy, and policy adherence and share results with the team and Moderation Manager.
  • Monitor escalated moderation decisions and complex review scenarios.
  • Respond to moderator questions and provide guidance as needed.
  • Identify trends, flag issues, and share suggestions for improvement with the Moderation Manager.
  • Serve as the subject matter resource on moderation policies and best practices.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

  • 2+ years of experience in content moderation, quality assurance (QA), content review, or similar detail-oriented review work
  • Strong attention to detail and organizational skills
  • Clear and effective communication
  • Experience with Microsoft Excel
  • Ability to identify issues, follow established processes, and escalate concerns appropriately
  • Experience working with a global workforce preferred 

Apply