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Manager Moderator Jobs in Massachusetts (NOW HIRING)

Instructor

Boston, MA · On-site

$61K - $81K/yr

Provide training and classroom management with professionalism, responsiveness and a strong service ... Support other Academy Instructors as a class moderator and co-teacher. * Analyze survey data to ...

Instructor

Boston, MA · On-site

$61K - $81K/yr

Provide training and classroom management with professionalism, responsiveness and a strong service ... Support other Academy Instructors as a class moderator and co-teacher. * Analyze survey data to ...

Manager Moderator information

See Massachusetts salary details

$22K

$59.2K

$116.4K

How much do manager moderator jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager moderator in Massachusetts is $59,167.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,593.00 and $58,466.00 per year, depending on experience, location, and employer.

What is a manager moderator?

Manager Moderators are professionals responsible for overseeing and guiding online or community forums, social media groups, or other interactive platforms. Their main duties include enforcing community guidelines, resolving conflicts, approving or removing content, and ensuring a positive and respectful environment. Additionally, they may train and manage other moderators, analyze user engagement, and report feedback to higher management. Their role is crucial in maintaining the safety, integrity, and effectiveness of digital communities.

How do manager moderators balance overseeing moderation teams with handling high-priority escalations?

Manager Moderators often split their time between supervising their moderation teams and directly managing sensitive or high-priority cases. They provide guidance to moderators, review complex decisions, and step in for escalated issues that require advanced judgment or cross-functional collaboration. This balancing act requires strong organizational skills, clear communication, and the ability to prioritize tasks dynamically based on emerging community trends or urgent incidents. Regular check-ins and detailed reporting help ensure both team effectiveness and swift resolution of critical matters.

What are the key skills and qualifications needed to thrive as a manager moderator?

To thrive as a Manager Moderator, you need expertise in community management, conflict resolution, and content moderation, often supported by experience in digital communication or customer service. Familiarity with moderation tools, forum platforms, and analytics systems is typically required. Strong leadership, emotional intelligence, and effective communication are soft skills that set top performers apart. These skills and qualities are crucial for maintaining a healthy online environment, fostering engagement, and ensuring adherence to community guidelines.

What is the difference between Manager Moderator vs Content Moderator?

AspectManager ModeratorContent Moderator
Required CredentialsExperience in moderation, leadership skills, sometimes a degree in communications or related fieldHigh school diploma or equivalent, training in content policies
Work EnvironmentSupervisory role, managing teams, strategic planningMonitoring and reviewing user-generated content, often in a fast-paced environment
Employer & Industry UsageSocial media platforms, online communities, gaming companiesSocial media, online forums, content sharing platforms

The main difference is that a Manager Moderator oversees moderation teams and develops policies, while a Content Moderator focuses on reviewing and removing inappropriate content. The Manager Moderator has more leadership responsibilities and strategic input, whereas the Content Moderator handles day-to-day content review tasks.

Are manager moderator jobs in high demand?

Manager moderator roles are in moderate demand, especially within online platforms, social media, and community management sectors. These positions often require strong communication skills, experience with moderation tools, and the ability to handle complex community issues, which can influence hiring trends.

Can you work remotely as a manager moderator?

Manager moderators can often work remotely, especially in online platforms or social media management roles, where supervision and content moderation can be performed from any location with internet access. Remote work arrangements depend on the employer’s policies, the nature of the moderation tasks, and required tools such as moderation software or communication platforms.

What are the most commonly searched types of Moderator jobs in Massachusetts?

The most popular types of Moderator jobs in Massachusetts are:

What are popular job titles related to Manager Moderator jobs in Massachusetts?

For Manager Moderator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Manager Moderator jobs in Massachusetts look for?

The top searched job categories for Manager Moderator jobs in Massachusetts are:

Infographic showing various Manager Moderator job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $59,167 per year, or $28.4 per hour.

$61K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Key responsibilities

  • Deliver high-quality instruction in virtual and in-person class formats using interactive, learner-centered teaching methods.

  • Support the design, development, and revision of curriculum and training resources.

  • Coordinate with other staff and outside presenters to ensure effective delivery of courses and support student engagement.


Job description

About the Office of the Inspector General (OIG or Office)
The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an independent state agency charged with preventing and detecting fraud, waste, and abuse in the use of public funds and public property. The OIG has broad oversight of how state and local governments use federal, state and local funds and property.
The Office is led by the Inspector General of the Commonwealth, who is appointed by the Governor, Attorney General and Auditor. M.G.L. c. 12A, • 2. The OIG is organized into three bureaus: Specialty & General Government, Legal & Compliance, and Operations, Training & Publications. The bureaus focus on specific agencies, issues, or functions. See About The OIG | Office of the Inspector General (OIG) for more information about the OIG.
Further details may be found at Chapter 12A (malegislature.gov) .
Operations, Training and Publications Bureau
The Operations, Training and Publications Bureau is managed by the Chief Operating Officer and plays a crucial role within the OIG. It is responsible for a variety of functions, including budgeting, revenue, auditing, financial reporting, office administration, procurement, operations, information technology, communications, publications, human resources, data analytics, and records management. It also includes the Learning and Development Division, which provides training and technical assistance to state and municipal employees on a range of issues related to sound management of public resources.
Learning and Development Division
The Learning and Development Division (L&D) is responsible for educating individuals to help detect and prevent fraud, waste and abuse of public funds and public property. There are two units within L&D, OIG Academy and Procurement Support. The OIG Academy is 26 years old and presents about 80 classes, training and speaking engagements per year to approximately 5,000 individuals. Through a variety of courses, the Academy supports individuals in obtaining the MCPPO (Massachusetts Certified Public Purchasing Official) designation.
The Academy uses both asynchronous, synchronous and blended methods of online instruction and presents in-person classes as well. Procurement Support is responsible for answering questions and providing technical assistance on public procurement. The Office prides itself on the quality of programming, the positive reputation of the Office and the importance of training in the Office's mission of preventing and detecting fraud, waste and abuse.
OIG Academy Instructor: Position Overview
The OIG Academy Instructor serves as one of the classroom educators for the OIG Academy. As part of the OIG Academy's instructional team, the Academy Instructor supports the education of individuals across the Commonwealth in public procurement, contracting and construction laws, sound governance, and the protection of public resources. Reporting to the Curriculum and Instruction Administrator, the Instructor helps ensure consistent, engaging learning experiences across in-person and virtual formats. The role fosters a collaborative learning environment that encourages discussion, problem solving and participation using adult learning principles and learning management system tools. In addition, Academy instructors are also responsible for the design, development, and revision of curriculum and training resources.
Responsibilities include by are not limited to:
Instruction
  • Deliver high-quality instruction in virtual and in-person class formats using interactive, learner centered teaching methods. This will include facilitating group discussions, real-world application of content through simulation and case studies, answering questions, and providing clear and concise explanations of complex topics.

  • Provide instructional oversight that keeps students engaged and progressing in self-paced online courses.

  • Provide training and classroom management with professionalism, responsiveness and a strong service orientation to ensure students with diverse learning styles feel supported, respected, and engaged throughout the learning experience.

  • Teach practical guidance and best practices in public procurement with emphasis on 30B statutes and contracting.

  • Represent the OIG Academy at outside speaking engagements, conferences, and professional events.

Instructional Support
  • Work collaboratively with other Learning and Development Division staff, and cross-functional staff across the organization to support the mission of the OIG.

  • Conduct quality control reviews of assigned courses prior to delivery.

  • Serve as liaison to outside presenters by coordinating agendas, collecting instructional materials, and providing technical support during live sessions.

  • Support other Academy Instructors as a class moderator and co-teacher.

  • Analyze survey data to inform future curriculum updates and delivery methods.

  • Collaborate with the instructional team to ensure all course materials are accurate and up to date in the LMS.

  • Provide technical and participant support to ensure smooth and effective virtual training sessions.

  • Monitor learner progress and exam performance, offering tutoring and additional support as needed.

Curriculum Development and Support
  • Design, develop, and revise training curriculum and training resources aligned with adult learning theory and instructional design best practices.

  • Collaborate with the instructional team to implement and maintain the Curriculum Management Plan.

  • Update curriculum to reflect changes in statues, regulations, and emerging trends in coordination with the Deputy Director of Procurement Support.

  • Develop and maintain subject matter expertise in procurement, contracting, construction law, and related oversight practices to effectively educate adult learners.

  • Use assessment data and participant feedback to drive continuous improvement in the effectiveness of training programs.

Procurement Support
  • Serve as a member of the Procurement Support team to answer calls and provide guidance to local officials,vendorsand the public on procurement-related matters.

  • Monitor the Ask-the-Instructor email inbox and respond to student inquiries.

Qualifications:
Key Abilities, Skills and Experience:
  • At least 5 years' experience teaching adult learners in academic instruction or corporate training, continuing education, professional certification, or similar program.

  • Strongknowledge ofadult learning principles, instructional design, training facilitation, and culturally responsive teaching practices in both in-person and virtual formats.

  • Ability to translate complex material into clear, accessible, and engaging instruction.

  • Knowledge and understanding of how to utilize learning management systems (LMS) for maximum learning impact.

  • Experience with curriculumdesign,development,and assessment.

  • Excellentcommunication, presentation, and interpersonal skills.

  • Strong organizational, time management, and data management skills with a demonstrated ability to meet deadlines.

  • Familiarity with common Microsoft Office software, including Office 365 and other commonly used desktop application in a Windows environment.

Preferred abilities, skills and experience include:
  • Advanceddegree in education, government,publicadministration,or related fields.

  • Experience in public administration,policyor other relevant areas.

  • Background knowledge or familiarity with Chapter 30B: Uniform Procurement Act.

Salary Range:$75,00 - $90,000
Other Position Information : Full time/Exempt
Hybrid Work Schedule:
The Office of the Inspector General offers a hybrid work schedule. Under this policy, employees may request one of the following weekly hybrid schedules: 1) four days telework and one day onsite; 2) three days telework and two days onsite; 3) two days telework and three days onsite; or 4) one day telework and four days onsite. The onsite location is at OIG's Boston office and employees may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the Hybrid Work policy. Employees will be assigned to their onsite workspace based on their approved schedule. The approved telework location must be located within Massachusetts or within an approximately two-hour driving or train commute distance. OIG does not reimburse for employees to travel to the office. In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily on-site role may be necessary.
Benefits:
We value our employees and offer benefits that support their lives and well-being, while promoting an environment focused on inclusion, flexibility, professional growth, trust and respect. The Office therefore is pleased to offer a comprehensive benefits package for its employees. The specific components and eligibility may vary based upon position, hours worked per week and other variables. Consequently, specific benefits for this position may be discussed as part of the interview and offer process.
The overall benefits available include paid vacation; sick and personal leave time; health, dental and vision insurance through the Commonwealth's Group Insurance Commission; and optional pre-tax health savings account plans.To view the details of the various plans and the cost split between employer and employee, go to the Group Insurance Commission website .
Employees also participate in the Commonwealth's state retirement plan, which may become a defined benefit plan for those who both vest and subsequently retire from state service. For more information, visit the Massachusetts State Retirement Board website .
In addition, the Office provides employees the opportunity to elect life insurance, long-term disability insurance, deferred compensation savings, tuition remission and pre-tax commuter account plans, along with other programs.
This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the federal government.
How to Apply
Submit cover letter and resume via email by Friday, September 11, 2026 to:
Sarah Hoover, Director of Human Resources & Recruitment
Office of the Inspector General
IGO-employment@mass.gov
Diversity and Inclusion Statement
Diversity Officer: Sarah Hoover
The OIG is dedicated to creating and maintaining a workplace that welcomes, respects and values people of every race, color, religion or creed, sex, sexual orientation, gender identity, gender expression, ethnicity, ancestry, national origin, age, disability, pregnancy or a pregnancy-related condition, veteran status, military service or genetic information.
We are committed to fostering a workplace committed to diversity, equity and inclusion-principles we view as essential to a strong, high-performing environment and closely aligned with our mission. We welcome all applicants whose diverse backgrounds and experiences reflect and support this ongoing commitment. For questions regarding the OIG's diversity policies, contact the OIG's Diversity Officer Sarah Hoover at sarah.hoover@mass.gov.