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Manager Application Support Engineer Jobs in Chicago, IL

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Incident & Problem Management - Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Incident & Problem Management - Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Remote

$70K - $110K/yr

Incident & Problem Management -- Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm ... Net technologies and digital engineering discipline. Critical incident may require weekend and/or ...

Cooley

Product Support Engineer

Chicago, IL

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

Cooley LLP

Product Support Engineer

Chicago, IL

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

Vizient

Development Support Engineer

Chicago, IL

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve ... Application Insights preferred. * Familiarity with ITSM/ITIL processes, Incident Management ...

Vizient, Inc.

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve ... Application Insights preferred. * Familiarity with ITSM/ITIL processes, Incident Management ...

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All JobsApplication Support Engineer JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in Chicago, IL

Manager Application Support Engineer information

See Chicago, IL salary details

$18

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$74

How much do manager application support engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for manager application support engineer in Chicago, IL is $50.00, according to ZipRecruiter salary data. Most workers in this role earn between $39.86 and $58.46 per hour, depending on experience, location, and employer.

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What are the most commonly searched types of Application Support Engineer jobs in Chicago, IL? The most popular types of Application Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Manager Application Support Engineer jobs in Chicago, IL? For Manager Application Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
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What cities near Chicago, IL are hiring for Manager Application Support Engineer jobs? Cities near Chicago, IL with the most Manager Application Support Engineer job openings:
Manager Application Support Engineer jobs near you

Production Support Engineer

FIS Amount

Chicago, IL

$73K - $80K/yr

Other

Re-posted 2 days ago

Job description

A DAY IN THE LIFE:

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You'll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.  Each day, you'll interact with every aspect of our organization to find the best solution for our partner.  Management of ticket queues, monitoring for issues and post-release validation are also a large part of this role, all while meeting our partners' SLA requirements.   

Team: This role interacts with nearly every group within the organization, including engineering, product, QA, customer success and others. 
Salary: $73,000-$80,000 base salary

Similar job titles: Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer

WHAT WE'LL TRUST YOU TO DELIVER:

  • Technical ability to deep dive into issues by querying tables, analyzing data and problem-solving
  • Prioritization and triage of incoming requests/issues 
  • Drive incident resolution and lead conversations with cross-functional groups.   Ask the right questions to help determine impact/priority and the correct route for resolution.  Oversee a technical bridge, if required.
  • Management of all incidents through the incident management lifecycle
  • Documentation of all relevant events, getting status reports while driving decision-making and resolution 
  • Ensure stakeholders are updated according to predefined service level agreements
  • Completion and ownership of the postmortem with appropriate root cause analysis performed  
  • Improvement suggestions to capture preventative measures that will avoid recurrences of incidents
  • Investigate patterns that indicate larger overall issues, even if we don't have the solution. 
  • Compilation of metrics on a weekly and monthly basis.  Maintain dashboards for service incidents and ad hoc reporting as requested
  • Play an active role during critical incidents which may occur outside of normal business hours.  Nights, weekends, and holidays on an on-call rotation basis is a must
  • Creation of runbooks or standard operating procedures (SOP) so we can all learn from each other and add to our knowledge base

WHAT YOU LIKELY BRING TO THE TABLE: 

  • Technical and/or engineering background, ideally with experience writing SQL queries
  • Experience working with development teams in a fast-paced environment
  • Basic knowledge or interest of any programming language such as Java, Python or Ruby 
  • 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
  • Previously collaborated with a wide spectrum of internal and external stakeholders
  • Worked in an organization with a complex business environment
  • Leadership skills with the ability to make quick decisions
  • Familiar with ITSM/ITIL concepts
  • You thrive being a self-starter, who can lead others during stressful situations
  • Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and experience with error monitoring software (Sentry, Kibana)

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