Manager Application Support Engineer Jobs in Chicago, IL

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Job Description

As a Sr Associate in support organization in Wealth Management

ROLE:

This role will support our Wealth Management business, product , operations, partners and clients . As a support associate you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues.

The ideal candidates will possess excellent leadership andcommunication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after hours support.

PRINCIPAL RESPONSIBILITIES:

Lead production stability effort by preventing production issue and improve production stability.

• Track /Manage Incidents /Change /Problems for assigned applications.
• Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.
• Identify measures to improve applications stability and availability to improve support service delivery.
• Develop to become a Subject Matter Expert for assigned application domain.
• Troubleshoot production issues through monitoring and log analysis.
• Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.
• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.

Knowledge/Skills

• Handsonexperiencewith some of AKS,App Services, Functions,Key Vault, App Config, SQL Server,Databricks, APIM, Cosmos DB, Neo4J, and Apollo
• Proficiency andhands-on experience in scripting languages - Python, Bash Scripting, Java, or similar
• Preferred experience with messaging and data platforms (EventHub, Service Bus, Kafka/Confluent) and analytics (SQL Server)
• Preferred Hands-on experience with Microsoft Azure, REST APIs, GitHub, and ServiceNow
• Preferred Knowledge in integrating data from multiple sources-MQ, Solace, XML, Excel files, unstructured data and loading them into staging/warehouse tables
• Understanding of dimensional data modeling - star schema and snowflake schema
• Knowledge on Azure DevOps and Agile methodology.
• Excellent oral and written communication skills are required

Experience Required

A College or University degreein Computer Scienceand/or relevant6-8years proven work experience.Related Industry qualification is preferred.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.