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Loss Mitigation Manager Jobs (NOW HIRING)

Hyundai Capital America

Loss Mitigation Associate

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an ... Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off ...

Hyundai Capital

Loss Mitigation Associate

Atlanta, GA · On-site

$39K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an ... Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off ...

Hyundai Capital America

Loss Mitigation Associate

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an ... Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off ...

United Wholesale Mortgage

Loss Mitigation Closer

Pontiac, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Loss Mitigation Closer is responsible for managing the post-decision processes of mortgage loss mitigation solutions. This includes ensuring timely and accurate execution of final loan ...

Hyundai Capital

Loss Mitigation Associate

Plano, TX · On-site

$39K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an ... Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off ...

Guild

Loss Mitigation Supervisor

$64K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Loss Mitigation Supervisor manages employees, sets objectives, and assigns work/projects related their area(s) of expertise and supervision. He or she also ensures loss mitigation reviews and ...

Hyundai Capital

Loss Mitigation Associate

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an ... Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off ...

Bellco

Fannie Mae Loss Mitigation Specialist

Greenwood Village, CO · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager of Collections and Loss Mitigation Supervisory or Managerial Responsibility: None Contacts: Credit union members, credit union branch/department staff, auditors, regulators, partners, vendors ...

LoanCare

Loss Mitigation Coordinator- Remote

$58K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee preparation of daily, weekly, monthly, and ad hoc management reports. * Serve as liaison between Loss Mitigation, Information Services, and other business units. * Direct design, development ...

Click n' Close, Inc

Be Seen First

Loss Mitigation Specialist - Spanish Speaking

Addison, TX · On-site

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Loss Mitigation Specialist - Job Title: Loss Mitigation Specialist Location: Addison (In office ... Manages difficult and emotional customer situations · Ensures compliance with all applicable ...

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Loss Mitigation Manager information

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$87.5K

$144.5K

How much do loss mitigation manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for loss mitigation manager in the United States is $142,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $143,000.00 and $143,000.00 per year, depending on experience, location, and employer.

What does a loss mitigation manager do?

A Loss Mitigation Manager oversees strategies to minimize financial losses for a lender by helping borrowers avoid foreclosure. They manage loan workout programs, negotiate repayment plans or loan modifications, and ensure compliance with regulations. Their role involves analyzing delinquent accounts, communicating with borrowers, and coordinating with legal and financial teams. Effective loss mitigation helps protect both the lender and the borrower by finding sustainable solutions to financial distress.

What are the key skills and qualifications needed to thrive as a loss mitigation manager?

To thrive as a Loss Mitigation Manager, you need in-depth knowledge of mortgage servicing, foreclosure prevention strategies, and relevant legal and regulatory requirements, typically supported by a bachelor's degree in finance, business, or a related field. Familiarity with loan servicing software, CRM platforms, and specialized loss mitigation systems is valuable, along with certifications such as Certified Mortgage Banker (CMB) or similar credentials. Excellent negotiation, problem-solving, and communication skills set exceptional candidates apart, along with the ability to handle sensitive customer situations with empathy. These skills are essential to effectively minimize financial losses, ensure compliance, and foster positive outcomes for both the institution and its clients.

What are some typical challenges faced by loss mitigation managers in their daily work?

Loss Mitigation Managers often navigate complex cases involving borrowers facing financial hardship, requiring careful analysis and tailored resolution strategies. Balancing the needs of distressed borrowers with organizational risk management goals can present unique challenges, especially in high-volume, fast-paced environments. Managers regularly collaborate with loan officers, legal teams, and external agencies to find effective, compliant solutions. Success in the role often comes from the ability to adapt to changing regulations, maintain detailed documentation, and develop strong relationships with both customers and internal stakeholders.

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Loss Mitigation Manager jobs near you
Infographic showing various Loss Mitigation Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $142,017 per year, or $68.3 per hour.

Loss Mitigation Associate

Hyundai Capital America

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Hyundai Capital America rating

8.4

Company rating: 8.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description
Description - Internal
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.
HOW YOU WILL MAKE AN IMPACT
1. Portfolio Management, Account Research & Resolution
  • Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
  • Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
  • Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
  • Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
  • Collaborate with internal business partners and escalate complex or exception-based account issues as needed to facilitate timely and effective account resolution.

2. Inbound / Outbound Collections & Negotiations
  • Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
  • Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.

3. Documentation, Compliance & Account Administration
  • Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
  • Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
  • Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
  • Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
  • Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.

Qualifications
Description - Internal
WHAT YOU WILL BRING TO THE ROLE
  • Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities including using skip tracing tools.
  • Automotive finance, consumer lending, banking, or financial service industry experience preferred.
  • High school diploma or GED
  • Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
  • Strong account research, analytical, and problem-solving skills with the ability to evaluate account
  • history, payment patterns, customer circumstances, and risk factors to identify appropriate next
  • steps within established guidelines.
  • Effective communication and negotiation skills with the ability to secure customer commitments,
  • address objections, and navigate difficult conversations professionally and empathetically.
  • Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance
  • expectations in a metric-driven environment.
  • Ability to use skip tracing tools, account servicing systems, and Microsoft Office applications to
  • support account resolution activities.
  • Ability to interpret and apply company policies, departmental procedures, and applicable regulatory
  • requirements.
  • Proven track record with delivering seamless customer experiences.
  • Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights
  • Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
  • Comprehensive health coverage - medical, dental, and vision plans
  • Employer-funded HSA contributions to help reduce healthcare costs
  • 401(k) with company match and immediate vesting from day one
  • 100% company-paid life and disability insurance
  • Wellbeing benefits including fitness and health resources
  • Leadership programs and career development that support continuous learning
  • Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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