Vice President Loss Mitigation Manager Jobs (NOW HIRING)

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you. 

Centra has an exciting opportunity for a Vice President (VP) Loss Prevention Solutions in Columbus, Indiana. The VP Loss Prevention Solutions is responsible for the strategy and execution of Loss Prevention, Loan Loss Mitigation, and Credit Solutions Operations, and serves as the Identity Theft Red Flags Officer. This role will oversee Loss Prevention and Loan Loss Mitigation which includes fraud prevention, investigations, Reg E disputes, bankruptcy, collateral protection, and asset recovery. In addition, this role oversees Credit Solutions, which includes the working of past-due loans, repossession, charge-off, or legal action as necessary.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodation may be made to enable individuals with disabilities to perform.

• Analyzes and identifies potential loss issues and trends. Develops strategies to address emerging trends and isolation of impacting factors or risk factors identified. Develops and evaluates mitigation methods to reduce the risk of losses from various causes, including abusive or fraudulent account activity.
• Reviews and analyzes monthly losses, projecting future delinquency and loss. This includes forecasting and budgeting for Charge-off and Delinquency, researching monthly variances, and providing ongoing support for Allowance for Credit Loss calculation.  Utilizes analysis to predict, develop techniques, and proactively reduce delinquencies.  
• Collaborates with cross-functional lines of business, external business partners, and the Leadership Team to provide subject matter expertise on collections, loss mitigation, and fraud.  Provides insights gained that would add value to Centra's underwriting positioning.  Creates or collaborates on policies, procedures, and protocols related to mitigating fraud, credit quality, and credit loss. 
• Communicates polished and concise data reporting and clear data visualization for Centra Leadership, informing them of historical trends, risks, forecasts, opportunities, and recommendations for navigating the collections, fraud, and member resolution landscapes. Develops regular updates, presentations, facilitating discussion, reviews and training for various departments, team members, and senior management to ensure awareness and high performance related to matters of fraud and loss mitigation.
• Leads vendor relationships for 3rd party collections, recovery agents, legal representation, insurance, and technology solutions.
• Oversees the liquidation of collateral on behalf of the Credit Union, as well as appropriate documentation for bankruptcy accounts, small claims courts, or other fraud or loss related legal matters. Coordinates with various attorneys and insurers and may attend court hearings for various legal/bankruptcy files. Oversees process of handling credit reporting disputes. 
• Maintains knowledge and awareness of new fraud and recovery techniques and security developments for counteracting fraud and loss. 
• Complies with all Credit Union policies and procedures, applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 
• Oversees the leadership and business performance of the Loss Mitigation Department. Leadership duties include performance management, training, and development, and demonstrating and
• Cultivating Centra s Vision, Mission, Culture, and Core Values.
• Drives organizational health and operational excellence by directing process improvements and steering cross-functional opportunities.

EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

• Bachelor's Degree in Related Field
• Eight years to 10 years of similar or related experience, including preparatory experience

Centra is an Equal Opportunity Employer.