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Loss Mitigation Processor Jobs (NOW HIRING)

M&T Bank

Loss Mitigation Processor (SPOC)

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Processor (SPOC)

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

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Loss Mitigation Processor information

See salary details

$28.5K

$50.9K

$94.5K

How much do loss mitigation processor jobs pay per year?

As of Sep 1, 2026, the average yearly pay for loss mitigation processor in the United States is $50,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a loss mitigation processor?

Loss Mitigation Processors are professionals who work with mortgage lenders and borrowers to help prevent foreclosure by evaluating and processing various alternatives, such as loan modifications, repayment plans, short sales, or deeds-in-lieu of foreclosure. Their main role is to review borrower applications, assess financial documents, and determine eligibility for loss mitigation programs. They also communicate with borrowers, collect necessary paperwork, and coordinate with underwriters or other departments to ensure timely resolution of delinquent loans. By helping borrowers find solutions to keep their homes or minimize losses for the lender, Loss Mitigation Processors play a crucial role in the mortgage servicing industry.

What are the key skills and qualifications needed to thrive as a loss mitigation processor?

To thrive as a Loss Mitigation Processor, you need a solid understanding of mortgage servicing, loan documentation, and regulatory guidelines, typically supported by experience in banking or finance. Proficiency with loan servicing software, Microsoft Office Suite, and knowledge of federal and investor loss mitigation programs is essential. Strong analytical skills, attention to detail, and effective communication are crucial soft skills for evaluating borrower situations and collaborating with various stakeholders. These skills ensure accurate processing, regulatory compliance, and successful outcomes for both borrowers and lenders.

What are some common challenges faced by loss mitigation processors, and how can they be managed effectively?

Loss Mitigation Processors often encounter challenging situations, such as handling high volumes of distressed loan files and navigating complex borrower circumstances. Meeting strict regulatory and lender deadlines can also be demanding. To manage these challenges effectively, strong organizational skills, attention to detail, and clear communication with borrowers and internal teams are essential. Collaborating closely with underwriters, loan officers, and legal departments helps ensure accurate documentation and timely resolution of cases.

What is the difference between Loss Mitigation Processor vs Loan Processor?

AspectLoss Mitigation ProcessorLoan Processor
CredentialsTypically requires high school diploma or equivalent; some roles prefer mortgage or financial certificationsHigh school diploma or equivalent; mortgage or financial certifications are common
Work EnvironmentFinancial institutions, mortgage companies, call centersMortgage lenders, banks, financial institutions
Employer & Industry UsageFocuses on preventing foreclosure and managing distressed loansFocuses on processing new loan applications and approvals

While both roles work within the mortgage and financial industry, a Loss Mitigation Processor primarily handles distressed loans to prevent foreclosure, whereas a Loan Processor manages the approval process for new loans. The skills and certifications overlap, but their core responsibilities differ significantly.

More about Loss Mitigation Processor jobs

What job categories do people searching Loss Mitigation Processor jobs look for?

The top searched job categories for Loss Mitigation Processor jobs are:

Loss Mitigation Processor jobs near you
Infographic showing various Loss Mitigation Processor job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,903 per year, or $24.5 per hour.

Loss Mitigation Processor (SPOC)

M&T Bank

Getzville, NY • On-site

$22.61 - $37.67/hr

Full-time

Re-posted 17 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

79th of 174 rated banks

Job description

Overview:
This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities:
  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Understand investor's waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
  • Communicate liquidation options and explain the foreclosure process as necessary.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Scope of Responsibilities:
Maintains direct contact with consumers.
Education and Experience Required:
A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Bachelor's degree.
Mortgage collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America

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