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Loss Mitigation Liaison Jobs (NOW HIRING)

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

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Loss Mitigation Liaison information

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How much do loss mitigation liaison jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for loss mitigation liaison in the United States is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.40 per hour, depending on experience, location, and employer.

What is a loss mitigation liaison?

Loss Mitigation Liaisons are professionals who act as intermediaries between borrowers and lenders to help prevent foreclosure or financial loss on loans. They assess borrowers' financial situations, explain available loss mitigation options (such as loan modifications, repayment plans, or forbearance), and guide clients through the application process. Their goal is to find mutually beneficial solutions that allow borrowers to keep their homes while minimizing losses for lenders. Loss Mitigation Liaisons often work for mortgage servicers, banks, or financial institutions and require strong communication and problem-solving skills.

How does a loss mitigation liaison typically interact with borrowers and internal teams during the loan workout process?

A Loss Mitigation Liaison serves as a critical point of contact between borrowers facing financial hardship and the lender's internal departments, such as underwriting, collections, and legal teams. They communicate directly with borrowers to gather documentation, explain workout options like loan modifications or forbearance, and provide updates throughout the process. Internally, they collaborate to ensure all parties are informed and regulatory guidelines are followed. This role requires strong communication and organizational skills, as well as the ability to handle sensitive situations with empathy and professionalism.

What are the key skills and qualifications needed to thrive as a loss mitigation liaison?

To thrive as a Loss Mitigation Liaison, you need a solid understanding of mortgage servicing, loan modification processes, and regulatory compliance, typically supported by experience in banking or finance. Familiarity with loan management software, document processing systems, and industry certifications such as Certified Mortgage Banker (CMB) are highly beneficial. Exceptional communication, negotiation, and problem-solving skills help build rapport with borrowers and coordinate effectively with internal teams. These skills are crucial for minimizing financial losses, ensuring regulatory adherence, and providing positive outcomes for both lenders and borrowers.

What is the difference between Loss Mitigation Liaison vs Loss Prevention Specialist?

AspectLoss Mitigation LiaisonLoss Prevention Specialist
CredentialsCustomer service, mortgage or loan processing experienceSecurity, safety certifications, or retail loss prevention training
Work EnvironmentLoan departments, financial institutions, customer interactionRetail stores, security firms, corporate safety teams
Employer & IndustryFinancial services, banking, mortgage companiesRetail, security, manufacturing

Loss Mitigation Liaison and Loss Prevention Specialist roles both focus on reducing financial losses but differ in their focus areas. The Loss Mitigation Liaison primarily works with borrowers to modify loans and prevent foreclosure, while Loss Prevention Specialists focus on preventing theft and security breaches in retail or corporate settings. Both roles require customer service or security-related certifications and are employed within their respective industries to minimize financial risks.

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Loss Mitigation Liaison jobs near you
Infographic showing various Loss Mitigation Liaison job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,422 per year, or $23.8 per hour.

Loss Mitigation Liaison I

M&T Bank

Getzville, NY • On-site

$22.61 - $37.67/hr

Full-time

Re-posted 2 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

79th of 171 rated banks

Job description

Overview:

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.

Primary Responsibilities:
  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Understand investor's waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
  • Communicate liquidation options and explain the foreclosure process as necessary.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.
Scope of Responsibilities:

Maintains direct contact with consumers.

Education and Experience Required:

A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.

Ability to communicate effectively and professionally over the phone.

Excellent communication and customer service skills.

Proficiency with word processing and spreadsheet software.

Education and Experience Preferred:

Bachelor's degree.

Mortgage collections experience.

Knowledge of M&T systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of America

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