ZipRecruiter

Log In

1

Loss Mitigation Associate Jobs (NOW HIRING)

Hyundai Capital

Loss Mitigation Associate

Plano, TX · On-site

$39K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs ...

Hyundai Capital America

Loss Mitigation Associate

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs ...

Hyundai Capital

Loss Mitigation Associate

Atlanta, GA · On-site

$39K - $58K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs ...

Hyundai Capital America

Loss Mitigation Associate

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs ...

Equity Residential

Loss Mitigation Associate

Virginia Beach, VA · On-site

$38K - $51K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Loss Mitigation Associate Position Type: Full time Weekly Scheduled Hours: 40 State: Texas City: San Antonio Zip Code: 78251 Total Base Pay Range: $38,300.00 - $51,900.00 Overview: AvalonBay ...

Hyundai Capital

Loss Mitigation Associate

Atlanta, GA

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs ...

Hyundai Capital

Loss Mitigation Associate

Plano, TX

$16.25 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WHAT YOU WILL DO The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs ...

Latino Credit Union

Loss Mitigation Associate (Durham)

Durham, NC · On-site

$15.75 - $21.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

The Loss Mitigation Associate - Collections is responsible for understanding and following policies and procedures regarding loss mitigation processes for Mortgage Loan and all real estate secured ...

New

United Wholesale Mortgage

Loss Mitigation Closer

Pontiac, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

High school diploma or equivalent required; associate's or bachelor's degree preferred. 2+ years of experience in mortgage servicing or loss mitigation, preferably in a back-end or post-decision role.

next page

Showing results 1-20

All JobsRetail JobsLoss Prevention JobsLoss Prevention Manager JobsLoss Mitigation Associate Jobs

Loss Mitigation Associate information

See salary details

$10

$20

$30

How much do loss mitigation associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for loss mitigation associate in the United States is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $24.52 per hour, depending on experience, location, and employer.

What is a loss mitigation associate?

Loss Mitigation Associates are professionals who work with borrowers and lenders to prevent loan defaults and minimize financial losses, typically in mortgage or lending environments. They assess delinquent accounts, review borrower hardship situations, and recommend solutions such as loan modifications, repayment plans, or short sales. Their goal is to find mutually beneficial resolutions that help borrowers keep their properties while reducing risk and loss for the lender.

What are the key skills and qualifications needed to thrive as a loss mitigation associate?

To thrive as a Loss Mitigation Associate, you need a solid understanding of mortgage servicing, loan workout options, and financial analysis, often supported by experience in banking or real estate and a relevant associate or bachelor’s degree. Familiarity with loan servicing platforms, document management systems, and regulations like RESPA and FHA guidelines is typically required. Strong negotiation, problem-solving, and communication skills are crucial for working with borrowers and collaborating with internal teams. These competencies help minimize financial losses for lenders while assisting borrowers in retaining their homes or navigating alternatives.

How does a loss mitigation associate typically collaborate with other departments to resolve delinquent accounts?

Loss Mitigation Associates work closely with various departments such as collections, underwriting, and customer service to develop solutions for borrowers facing financial hardship. They often coordinate with loan officers to gather documentation, communicate with legal teams regarding regulatory compliance, and partner with customer service representatives to ensure borrowers are informed about available options. Effective teamwork and clear communication are essential in this role to create workable repayment plans and achieve positive outcomes for both the lender and the borrower.

What cities are hiring for Loss Mitigation Associate jobs?

Cities with the most Loss Mitigation Associate job openings:

What are the most commonly searched types of Loss Mitigation jobs?

The most popular types of Loss Mitigation jobs are:

What states have the most Loss Mitigation Associate jobs?

States with the most job openings for Loss Mitigation Associate jobs include:

Loss Mitigation Associate jobs near you

Loss Mitigation Associate

Hyundai Capital

Plano, TX • On-site

$39K - $58K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Description
Description - Internal
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Loss Mitigation Associate is responsible for managing and resolving an assigned portfolio of delinquent accounts from 80 days past due through charge-off. This role performs account research, customer contact activities, skip tracing, and repayment negotiations to mitigate losses and support account resolution outcomes within established policies, procedures, and approval guidelines. This role ensures compliance with internal policies, regulatory requirements, and documentation standards while contributing to departmental performance objectives.
HOW YOU WILL MAKE AN IMPACT
1. Portfolio Management, Account Research & Resolution
  • Manage an assigned portfolio of delinquent accounts ranging from 80 days past due to charge-off, applying established collection practices to support payment resolution, cure delinquencies, and minimize charge-offs while adhering to queue management standards.
  • Review account histories, payment behavior, customer circumstances, and relevant account information to assess risk and identify appropriate next steps within established resolution guidelines.
  • Monitor account status and progression through the collection lifecycle, ensuring timely follow-up and adherence to established queue management standards.
  • Apply approved account resolution options and take appropriate actions within defined policies, procedures, and approval limits to support recovery outcomes and minimize losses.
  • Collaborate with internal business partners and escalate complex or exception-based account issues as needed to facilitate timely and effective account resolution.

2. Inbound / Outbound Collections & Negotiations
  • Conduct inbound and outbound collection activities, including negotiating payment arrangements, deferrals, and other approved loss mitigation solutions within established guidelines while balancing customer circumstances and company objectives.
  • Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.

3. Documentation, Compliance & Account Administration
  • Document all activity accurately and thoroughly within servicing systems to ensure compliance and support future collection efforts.
  • Review account records for accuracy and completeness while performing required account maintenance and administrative activities.
  • Ensure all collection activities are conducted in compliance with company policies, departmental procedures, and applicable federal, state, and regulatory requirements.
  • Protect confidential customer information and maintain adherence to privacy, security, and data governance standards.
  • Participate in required training and continuously apply established procedures, controls, and best practices to support operational effectiveness and performance.

Qualifications
Description - Internal
WHAT YOU WILL BRING TO THE ROLE
  • Minimum 2-4 years of experience in late-stage collections, loss mitigation, delinquency management, or account recovery activities including using skip tracing tools.
  • Automotive finance, consumer lending, banking, or financial service industry experience preferred.
  • High school diploma or GED
  • Working knowledge of late-stage collections, customer account servicing, delinquency management, or loss mitigation practices.
  • Strong account research, analytical, and problem-solving skills with the ability to evaluate account
  • history, payment patterns, customer circumstances, and risk factors to identify appropriate next
  • steps within established guidelines.
  • Effective communication and negotiation skills with the ability to secure customer commitments,
  • address objections, and navigate difficult conversations professionally and empathetically.
  • Ability to prioritize a high-volume workload, manage multiple accounts, and meet performance
  • expectations in a metric-driven environment.
  • Ability to use skip tracing tools, account servicing systems, and Microsoft Office applications to
  • support account resolution activities.
  • Ability to interpret and apply company policies, departmental procedures, and applicable regulatory
  • requirements.
  • Proven track record with delivering seamless customer experiences.
  • Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights
  • Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
  • Comprehensive health coverage - medical, dental, and vision plans
  • Employer-funded HSA contributions to help reduce healthcare costs
  • 401(k) with company match and immediate vesting from day one
  • 100% company-paid life and disability insurance
  • Wellbeing benefits including fitness and health resources
  • Leadership programs and career development that support continuous learning
  • Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

Apply