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Live Chat Assistant Jobs (NOW HIRING)

Connexa Worx

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Auxiant

Customer Service Specialist

Cedar Rapids, IA

$16.75 - $22/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits * Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential ...

Auxiant

Customer Service Specialist

WI · Remote

$17.50 - $23/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits * Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential ...

Auxiant

Customer Service Specialist

Madison, WI

$17.25 - $22.75/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits * Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential ...

Auxiant

Customer Service Specialist

Cedar Rapids, IA · On-site

$16.75 - $22.25/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits * Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential ...

Auxiant

Customer Service Specialist

Madison, WI · On-site

$17.25 - $22.75/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits * Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential ...

Auxiant

Customer Service Specialist

Cedar Rapids, IA · On-site

$16.75 - $22.25/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits * Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential ...

Auxiant

Customer Service Specialist

Madison, WI · On-site

$17.25 - $22.75/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits * Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential ...

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Live Chat Assistant information

What are the key skills and qualifications needed to thrive as a Live Chat Assistant, and why are they important?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What are some common challenges Live Chat Assistants face when managing multiple conversations simultaneously?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What are Live Chat Assistants?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

More about Live Chat Assistant jobs
What cities are hiring for Live Chat Assistant jobs? Cities with the most Live Chat Assistant job openings:
What are the most commonly searched types of Live Chat jobs? The most popular types of Live Chat jobs are:
What states have the most Live Chat Assistant jobs? States with the most job openings for Live Chat Assistant jobs include:
What job categories do people searching Live Chat Assistant jobs look for? The top searched job categories for Live Chat Assistant jobs are:
Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in the United States as of May 2026, with employment types broken down into 16% Full Time, 76% Part Time, and 8% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Bilingual Customer Care Representative - Enrollment Support (English/Spanish)

Blue Learning

Lewisville, TX • On-site

$14.50 - $18.25/hr

Full-time

Posted 8 days ago

Job description

Description:
  • Serve as the first point of contact for families reaching out to Customer Care via phone, email, or live chat in English and Spanish
  • Provide clear and accurate information on enrollment processes, deadlines, school offerings, and documentation requirements
  • Assist families with online applications and troubleshoot application or student account issues
  • Guide parents through document submission and verification steps
  • Accurately log, track, and document all interactions in the customer service platform (Freshdesk)
  • Escalate urgent, sensitive, or complex cases to the appropriate team or Enrollment Manager
  • Stay up to date on ResponsiveEd brands, campus updates, and enrollment timelines
  • Maintain a calm, empathetic, and professional tone aligned with ResponsiveEd’s family-first mission
Requirements:
  • Bilingual proficiency in English and Spanish (spoken and written) required
  • 1–2 years of experience in customer service, call center support, administrative support, or a related role
  • Strong verbal and written communication skills with the ability to explain processes clearly
  • Detail-oriented with excellent organizational and time-management abilities
  • Comfortable navigating multiple systems and switching between tasks efficiently
  • Reliable, punctual, and able to collaborate effectively within a team
  • Familiarity with CRM or ticketing tools such as Freshdesk or live chat platforms is a plus (training provided)
  • Passion for helping families and representing a mission-driven organization