Library Customer Service Assistant Jobs in Minnesota

Kathryn A. Martin Library Services Desk Supervisors are responsible for:
- Providing direct service to library users, creating a welcoming and accessible environment in the library, and supervising student workers at the desk and on projects.
- Hiring, training, assigning work, and evaluating student workers.This position directly supervises 5-10 students.
- Ensuring high quality service at the main service point in the library, assisting library users with questions, loans, and group study room check outs, assigning and overseeing the work of student workers, responding to safety and building issues, and collaborating with building and campus partners to ensure the library services desk serves as a welcoming hub for library and campus activities.
- Performing resource sharing tasks, digitization and remediation support, and cooperatively working on stack and collection maintenance projects with the Access & Collection Services Team. Access & Collection Services Team is responsible for acquisitions, library facilities oversight and security, cataloging, circulation, course reserves, managing print and electronic materials, resource sharing, and stacks maintenance.
The person in this position will spend the majority of their working time as the designated library services desk supervisor. This 10 month position is scheduled to work full time (40 hours/week) during the academic year (late August - early May) and will be responsible for weekend shifts and some evening shifts. A typical schedule may look like
Saturdays-Wednesdays on, Thursdays & Fridays off. Work schedules are dependent on Library open hours and are subject to change from semester to semester.
The person in this position may be assigned minor, non-recurring duties or tasks that change frequently and don't consume more than 10% of a regular 40-hour work week. These tasks will be related to the general framework of the employee's duties.
Active work schedule runs from August through May annually, with a scheduled unpaid short work break in June and July.
The deadline to submit an application is 9/7/26.
Qualifications
Required Qualifications
High school graduation with one year full time equivalent library, clerical or related work experience.
Preferred Qualifications
Experience working in a library
Demonstrated ability to communicate with diverse groups of people
Experience providing high-quality service to users/customers in a collaborative team environment
Experience training others
Experience formatting documents in Adobe Acrobat and Google Workspace with a focus on quality assurance and accuracy.
Demonstrated commitment to equity, diversity, inclusion, and accessibility.
Physical and Environmental Conditions
Ability to meet the physical demands of the job; accommodations may be made:
Sitting, standing, walking, climbing, stooping, bending/twisting and reaching
Lifting and carrying: 30 pounds or less
Pushing and pulling: objects weighing 60-80 pounds on wheels
Ability to spend time looking at screens and operating brightly lit scanners
Pay and Benefits
Pay Range: $23.17 per hour; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Civil-Service & Non-Faculty Labor Represented Staff
Please visit the Office of Human Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About University of Minnesota
University of Minnesota, Duluth (UMD)
The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.
Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.
At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.