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Library Customer Service Assistant Jobs in Minneapolis, MN

Scott County

Library Associate (PT)

Savage, MN · On-site

$24.43 - $28.73/hr

Supports local branch service delivery by welcoming customers to the library, assessing customer needs, and connecting customers with appropriate resources and staff; answering directional and ...

Anoka County, MN

Supervisor, Library

Blaine, MN · On-site

$64K - $90K/yr

The Library Supervisor helps ensure smooth daily operations, delivers exceptional customer service ... Empower and connect patrons to appropriate resources. Assist groups and individuals in locating ...

Anoka County, MN

Supervisor, Library

Blaine, MN

$64K - $90K/yr

The Library Supervisor helps ensure smooth daily operations, delivers exceptional customer service ... Empower and connect patrons to appropriate resources. Assist groups and individuals in locating ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Minneapolis, MN

Library Customer Service Assistant information

See Minneapolis, MN salary details

$12

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How much do library customer service assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for library customer service assistant in Minneapolis, MN is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.85 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Minneapolis, MN?

For Library Customer Service Assistant jobs in Minneapolis, MN, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Minneapolis, MN look for?

The top searched job categories for Library Customer Service Assistant jobs in Minneapolis, MN are:

What cities near Minneapolis, MN are hiring for Library Customer Service Assistant jobs?

Cities near Minneapolis, MN with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Minneapolis, MN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,476 per year, or $20.9 per hour.

Library Associate (PT)

Scott County

Savage, MN • On-site

$24.43 - $28.73/hr

Other

Posted 27 days ago

Scott County (Minnesota) rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

73rd of 852 rated public administrative organizations

Job description

Job Duties

Hiring Range:

$24.43 - $28.73/hour

Full Pay Range:

$22.98 - $34.49

Job Summary:

The Library Associate is key to creating exceptional customer experiences. Welcomes customers to the library and proactively assists customers through various aspects of using the library. Provides assistance to customers at information or circulation desks by answering information and account queries. Performs all circulation functions; assists customers with library accounts, including accepting payment; provides technology assistance; assists in planning, coordination, and delivery of library programs, services, and/or projects; and performs other duties as required by the needs of service. Hours and location of work may vary to best serve the needs of library customers; may work in multiple library facilities.

Essential Duties:

Supports local branch service delivery by welcoming customers to the library, assessing customer needs, and connecting customers with appropriate resources and staff; answering directional and informational questions; providing information services, including research assistance, readers' advisory, and instruction.

Plans, delivers, and/or monitors programs, including early literacy classes; markets and promotes programs throughout the library system; and supports outreach to the community, including Readmobile visits.

Assists customers with library accounts and materials, including processing account applications; verifying account information; checking materials in and out; renewing materials; placing holds and interlibrary loan requests; sorting and shelving materials; accepting payment and making change; and responding to customer concerns and disputes.

Minimum Qualifications:

Requires equivalency of high school and two years of related experience and a strong background in customer service and technology.

The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.

Preferred Qualifications:

Previous library experience.

To view the full job description, please use the following link: Job Descriptions | Scott County, MN

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.

The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.

Work Location:

Savage, MN

A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub using this LINK

EEO. Let’s work together.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

2 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$24.43 - $28.73 / Hourly

Postal Code

55379

Job Type

Full Time

Place of Work

On-site

Requisition ID

26-0098

Job Benefits

Not specified

What Scott County (Minnesota) employees say

Pay

Hours and flexibility

Workplace

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