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Library Customer Service Assistant Jobs in Minnesota

City of Owatonna

Library Specialist

Owatonna, MN · On-site

$32.20 - $41.70/hr

Going above and beyond to consistently provide prompt and positive customer service to all patrons ... Specifically, as the Library Specialist you will... Assist patrons in finding and checking out ...

City of Duluth

Library Services Manager

Duluth, MN · On-site

$105K - $138K/yr

The Library Manager reports to the Department Director. The ideal candidate will be a librarian ... Each location has a unique feel, but all place a strong emphasis on customer service. The City of ...

City of Duluth, MN

Library Services Manager

Duluth, MN · On-site

$105K - $138K/yr

Library Services Opening Date: 08/21/2026 Closing Date: 9/20/2026 11:59 PM Central FLSA: Exempt ... Each location has a unique feel, but all place a strong emphasis on customer service. The City of ...

CoreCivic

Library Aide

Appleton, MN · On-site

$19.38/hr

$19.38 per hour At CoreCivic, our employees are driven bya deep sense of service, high standards of ... * Assist in developing and maintaining library catalog system that identifies specific categories ...

CoreCivic

Library Aide

Appleton, MN · On-site

$13.75 - $16.50/hr

19.38 per hour At CoreCivic, our employees are driven bya deep sense of service, high standards of ... * Assist in developing and maintaining library catalog system that identifies specific categories ...

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Library Customer Service Assistant information

See Minnesota salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for library customer service assistant in Minnesota is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.36 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Minnesota?

For Library Customer Service Assistant jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Minnesota look for?

The top searched job categories for Library Customer Service Assistant jobs in Minnesota are:

What cities in Minnesota are hiring for Library Customer Service Assistant jobs?

Cities in Minnesota with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,794 per year, or $19.6 per hour.

Student: Central Services Customer Service Assistant, 2026-27

Augsburg University

Minneapolis, MN • On-site

$16.45/hr

Part-time

Medical

Posted 11 days ago

Key responsibilities

  • Handle package pickup and drop-off, check packages in and out of the Q-Track system, and sometimes check IDs for pickup.

  • Assist with shipping and mailing requests, operate the cash register, and prepare outgoing packages including metering, sealing, and sending international or priority mail parcels.

  • Deliver packages around campus, organize and clean workspace, stock supplies, answer phone calls, and operate equipment such as pallet jacks and carts for package deliveries.

Job description

Company Description
Augsburg University is committed to helping our student explore their vocation. As a University with a calling, we welcome the unique gifts that each of our employees brings to our collective work, and we are committed to supporting our students as they seek to match those gifts with the needs of the University and our larger community.
Student employment with Augsburg is more than a job - it is an opportunity for Augsburg students to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork and collaboration and quality work that lives up to our mission of educating students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders.
Job Description
We are currently seeking a few enthusiastic and dependable part-time student customer service assistants to work Monday through Friday:
Duties will include:
  • Handling package pickup and drop-off in Shipping and Receiving for Augsburg community members.
  • Checking packages in and out of Q-Track system, sometimes checking IDs for those picking up.
  • Assisting with shipping and mailing customer requests, operating the cash register.
  • Receiving incoming packages from vendors (FedEx, UPS, USPS, and Amazon).
  • Packing and preparing outgoing packages.
  • Metering and sealing envelopes, sending international, priority mail parcels.
  • Delivering packages around campus in the afternoons.
  • Organizing and cleaning workspace.
  • Stocking and maintaining supplies for shipping, mailing, and the Copy Center.
  • Answering phone calls.
  • Lifting and moving packages, operating a pallet jack and cart for package deliveries to buildings. and office around campus.
  • Using a desktop computer to assist customers and Central Services team.

Work-study eligible students welcome.
Compensation and Benefits
  • Rate of Pay: $16.45/hour
  • Minnesota Sick and Safe Time
  • Not eligible for health insurance benefits

Qualifications
Ideal candidates will:
  • possess an attention to detail and ability to follow-through on tasks.
  • bring a positive attitude to work.
  • have excellent organizational and communication skills.
  • possess a willingness to learn systems and processes.
  • solve problems, and ask for help when needed to assist customers.
  • be dependable and reliable, and arrive on time when scheduled to work.

Requirements:
  • Students must be currently enrolled or in the process of enrolling at Augsburg, and must have work-study as part of financial aid award, or be eligible international student. (If you have questions about your work-study eligibility, please consult your financial aid award, or contact Student Financial Services: studentfinances@augsburg.edu).
  • Must be able to lift up to 50 pounds, and operate a cart and pallet jack.

Additional Information
All student applicants must attach the following for consideration:
  • Resume
  • Cover Letter (optional)

Augsburg University is an Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at 612.330.1058 or email at hr@augsburg.edu. Human Resources is located at 20 Memorial Hall.

Apply