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Pavago

Senior Customer Service Lead & Trainer

Senior Customer Service Lead & Trainer (Team Leadership, QA & Training) - Remote EST Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We're hiring a Senior ...

YAI

Trainer - Lead

Brentwood, NY · On-site

Ensures training needs for assigned region(s), training program or system are appropriately addressed through collaboration with YAI Knowledge colleagues and in coordination with regional program ...

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How much do lead trainer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for lead trainer in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Trainer, and why are they important?

To excel as a Lead Trainer, you need expertise in instructional design, adult learning principles, and subject matter knowledge, often backed by a bachelor’s degree and relevant training certifications. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and virtual training platforms is typically required. Outstanding communication, leadership, and facilitation skills help engage diverse learners and manage training teams effectively. These competencies ensure the successful design, delivery, and evaluation of training programs that drive organizational performance.

What are some common challenges Lead Trainers face when managing diverse learning groups, and how can they address them?

Lead Trainers often work with participants who have varying skill levels, learning styles, and backgrounds, which can make it challenging to keep everyone engaged and progressing. To address this, successful Lead Trainers use differentiated instruction, incorporate interactive activities, and regularly solicit feedback to adjust their approach. Building a supportive and inclusive environment, while being flexible with teaching methods, helps ensure that all learners feel valued and can achieve their training goals.

What does a Lead Trainer do?

A Lead Trainer is responsible for designing, developing, and delivering training programs for employees or clients. They supervise other trainers, ensure training materials are current and effective, and assess the progress of participants. Lead Trainers may also coordinate training schedules, evaluate the effectiveness of training sessions, and provide feedback for continuous improvement. Their role is crucial in ensuring that teams have the skills and knowledge needed to succeed.

What is the difference between Lead Trainer vs Trainer?

AspectLead TrainerTrainer
CredentialsTypically requires certifications in training, teaching, or industry-specific credentialsOften requires similar certifications but may have less experience or seniority
Work EnvironmentLeads training sessions, manages training programs, and supervises other trainersDelivers training sessions, assists in program delivery, and supports Lead Trainers
Employer & Industry UsageCommon in corporate, educational, and technical sectors for leadership roles in trainingUsed across various industries for delivering training and skill development

The main difference between a Lead Trainer and a Trainer is that the Lead Trainer typically has additional responsibilities such as managing training programs and supervising other trainers, whereas a Trainer primarily focuses on delivering training sessions. Both roles require relevant certifications, but the Lead Trainer often has more experience and leadership duties.

More about Lead Trainer jobs
Who are the top companies hiring for Lead Trainer jobs? The top employers for Lead Trainer jobs are:
What states have the most Lead Trainer jobs? States with the most job openings for Lead Trainer jobs include:
What job categories do people searching Lead Trainer jobs look for? The top searched job categories for Lead Trainer jobs are:
What are popular job titles related to Lead Trainer jobs? For Lead Trainer jobs, the most frequently searched job titles are:
Lead Trainer jobs near you
Infographic showing various Lead Trainer job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $54,756 per year, or $26.3 per hour.

Team lead/Trainer Hybrid

Motif India Infotech

Oklahoma City, OK • On-site

Other

Medical, PTO

Posted 11 days ago

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead/ Trainer Hybrid working onsite in Charlotte, NC, you'll be a part of bringing humanity to business. #experienceTTEC 

 Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the US  says it all! 

What You'll Do 
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. 

You'll report to the Service Delivery Manager. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. 

During a Typical Day, You'll 

  • Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects 

  • Train new hire classes as needed

  • Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.   

  • Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed   

  • Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes 

  • Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy 

  • Comfortable with computer systems 

What You Bring to the Role

  • Associate degree, technical school, or equivalent work experience 

  • Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action  

  • Engage and support your team while focusing on the overall team performance in a dynamic environment 

  • Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members 

  • Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.  

  • Comfortable with computer systems 

What You Can Expect 

  • Supportive of your career and professional development 

  • An inclusive culture and community minded organization where giving back is encouraged 

  • A global team of curious lifelong learners guided by our company values 

  • Ask us about our paid time off (PTO) and wellness and healthcare benefits 

  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

  •  Visit  https://www.ttecjobs.com/en/us-employee-benefits for more information.    

The anticipated range is . Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. 

About TTEC  
Our TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

#LI-Onsite

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