Labcorp Customer Service Jobs (NOW HIRING)

Labcorp is seeking a Biopharma Support Services Representative to join our team in Buffalo, NY.

Work Schedule: Monday - Friday 8:00am - 4:30pm

The Biopharma Support Services Representative provides administrative, operational, and client support for biopharma service activities. This role helps coordinate meetings, track projects and deliverables, maintain documentation, support invoicing and reporting cycles, and assist with sample accessioning as needed. The ideal candidate is highly organized, detail oriented, and comfortable working across internal teams and client-facing processes in a fast-paced environment.

Job Responsibilities:

• Coordinate meetings by supporting scheduling, agenda preparation, meeting logistics, and documentation of minutes and action items.
• Track projects, milestones, deadlines, and deliverables to help ensure timely execution and follow-through.
• Prepare and distribute routine project status updates and reporting for internal stakeholders and clients.
• Assist with client service activities by responding to requests, coordinating communications, and helping maintain strong working relationships.
• Perform data entry and maintain accurate documentation, records, and project files in applicable systems and reports.
• Support month-end processes, including client invoicing, metrics reporting, and related administrative follow-up.
• Assist with sample accessioning and related operational support activities as needed.
• Collaborate with cross-functional teams to resolve issues, communicate priorities, and support day-to-day business operations.
• Help ensure work is completed accurately, on time, and in alignment with internal procedures and quality expectations.

Minimum Qualifications:

• High school diploma or equivalent
• 2 or more years of customer service experience

Preferred Qualifications:

• Bachelor's degree in a scientific or business-related field
• 2 or more years customer service experience in the pharmaceutical, biotechnology, or medical industry

Additional Job Standards

• Understanding of HIPAA compliance and laboratory information systems
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask

Pay Range: $22 - $25 per hour

All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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